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Nikon to offer D600 shutter replacement to address 'dust' issue

By dpreview staff on Feb 26, 2014 at 04:00 GMT
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Nikon has issued a worldwide technical service bulletin regarding 'dust' issues on its D600 DSLRs.

In a surprising development (ahem...) Nikon says that it has evaluated user reports and has 'determined' that spots on the sensor are caused by dust particles which are visible in images taken in certain situations. The company will be offering all D600 owners a full inspection, cleaning, and replacement of the shutter mechanism in their cameras, free of charge and regardless of whether the original warrantee has expired.

It's easy to be cynical, but it's good to see this widely-reported issue being officially acknowledged and finally dealt with in a meaningful way. The full statement is below and you can click the link to read it on Nikon's US site. 

Technical Service Advisory for Users of the Nikon D600 Digital SLR Camera

Thank you for choosing Nikon for your imaging needs.

Affected Products: Nikon D600 Digital SLR Cameras

Some users of Nikon’s D600 D-SLR camera have reported the appearance of tiny spots on certain of their images. Not all users have experienced this issue. Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings. It is a well-known fact that the presence of dust particles cannot be completely avoided when using a D-SLR camera even after normal sensor cleaning procedures, because of a number of factors including components moving at high speeds when images are taken, the use of interchangeable lenses, and the different environments in which a D-SLR camera may be used. As part of its customer-service commitment, Nikon is providing a customer-service measure to reduce the potential impact of dust particles on images taken by its D600 D- SLR cameras.

The solution: Nikon is making available to all owners of D600 cameras (even if Nikon’s product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping D600 cameras to Nikon and their return to customers. Once again, please understand that regardless of this service, your D600 camera as is the case with all D-SLR cameras, will continue to require normal periodic sensor cleanings.

To have your D600 camera serviced free of charge please follow the steps below:

1) Click on the Schedule Free Service link [above].

2) On the following pages, you will need to provide the serial number of your D600 camera and your contact information.

3) Then, you will be prompted to create and print your pre-paid UPS return label and packing slip.

4) In shipping, please secure the D600 camera in a plastic bag inside the shipping box with several inches of quality packing material on all sides of the D600 camera. Please send your D600 camera and packing slip only. Do not include any lenses, batteries, memory cards or other accessories. Please do not ship in the original display box (It will not be returned).

5) Drop the shipping box off at any UPS facility. (Visit https://www.ups.com/dropoff for hours and locations.) You may also arrange to have your shipment collected by a UPS driver. Nikon will notify you by email when your D600 has been received at Nikon’s repair center. Nikon will notify you by email when the service is complete and ship your D600 camera back to you free of charge via UPS Ground.

We sincerely apologize for any inconvenience this issue may have caused. Nikon remains committed to providing only the highest quality cameras and components, and we hope that you will continue to choose Nikon for your photography needs.

Contact

If you have any questions, please contact Nikon Customer Relations by phone at 1-800-Nikon US (1-800-645-6687), 9AM–8PM EST, Monday to Friday (closed certain holidays) or online here.

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Comments

Total comments: 281
1234
noshoes
By noshoes (3 days ago)

Here is the experience I had with the process. http://noshoes.blogspot.com/2014/04/nikon-d600-shutter-replacement-and.html

0 upvotes
solomonshv
By solomonshv (3 weeks ago)

I was debating long and hard about which company to go with before taking a plunge into FF cameras last November. I had some cheap Nikon glass but that didn't affect my decision since it wasn't much of an investment. I'm glad I went with Canon.

The TL,DR part: I found a good deal for the 5D Mark III ($2700 new) and a good deal on a D600 ($1350 new) leaving more money for glass. both from authorized dealers. The sensor issue was not knock to me back then. Went with Canon but with only enough money for one refurb lens; the 70-200 2.8L IS II for $1600 directly from Canon. Cheapest deal on Nikon equivalent glass was $2400. I couldn't be happier.

(I keep editing for spelling...)

Comment edited 4 times, last edit 3 minutes after posting
0 upvotes
westofwy
By westofwy (1 month ago)

Just got my D600 back. I sent it in a few weeks ago as part of the recall, no charge assessed to me by Nikon. The repair sheet says they (1) replaced the shutter mechanism; (2) cleaned the low-pass filter; (3) related parts; (4) checked image test; (5) firmware upgrade; (6) general check & clean.

All seems to work fine. I have not yet checked to see if there is dust or anything else on the sensor. The firmware on the camera is now 1.01.

0 upvotes
wizard629
By wizard629 (1 month ago)

I sent in my D600 for repair through this program and was quoted over $300 to repair "impact damage." I have *never* dropped my camera, and it has been stored in a padded case that has also never been dropped. I requested that they send me evidence of this damage, and I am still awaiting their response.

I urge you to take photos of your camera from every angle before sending it in for repair even with this "free" service.

0 upvotes
hutrich loves great gear
By hutrich loves great gear (1 month ago)

Nikon did a great job replacing my shutter on the D600. time out and back two weeks. Kudos to Nikon for placing customer satisfaction 1st.

1 upvote
brancaleone
By brancaleone (1 month ago)

Does anybody know when Nikon is going to replace the shutter of our D7000?

1 upvote
bdc99
By bdc99 (1 month ago)

I am also happy with the shutter replacement on my D600, and Nikon said they will issue me a refund for the shipping since the repair was done prior to the advisory.
But Nikon has not answered my question whether the D610 shutter mechanism is being used for repairs. Does anyone have information on this? Thanks.

0 upvotes
norcaldakar
By norcaldakar (1 month ago)

Just a heads up, I just received my check from nikon today. Great job Nikon. Thanks
A happy customer.

1 upvote
norcaldakar
By norcaldakar (1 month ago)

Great job Nikon! I'm sorry it took them so long but they are finally doing the right thing. I sent my D600 in to be fixed in December and was a bit frustrated when I finally herd they would fix all cameras and pick up shipping!
I sent a friendly message to Nikon that I just sent mine in for repair and paid $50 for shipping. Guess what? The check is in the mail. :) yes they took way to long to fix things but they are taking care of the customer. Thanks Nikon.

1 upvote
lap777
By lap777 (1 month ago)

Nikon Canada REFUSED that, telling me that "the advisory is in effect since X date".

0 upvotes
EdBov
By EdBov (1 month ago)

I remember Canon, Nikon and Sony users laughing about the sensor issue of the Pentax K-5 a few years ago :-)
Now we Pentax users can smile about the Nikon D600 problems and Sony A7 problems.......
So at a time all manufacturers will have this kind of problems.
Probably we (once) have to take camera brands serious for example?

Let DP Review start with this, and give us the long, long, long promised review of the Pentax K-3. Every Fuji and Samsung camera gets a review almost before it is on the market, but DP Review don't seem to take Ricoh Pentax serious and also not their own website public, that voted the Pentax K-3 to DSLR of the year.
Still waiting for almost half a year on a review makes this site not serious as "independent" reviewer of camera's in my opinion.

0 upvotes
Whats Wrong With This Picture

Just got my D600 back from Nikon after the Service Advisory was issued. All they did is check a few things and clean the sensor. WHAT A WASTE. They had previously replaced the shutter several times with no positive resolution of the oil/dust issue. Now with the assumption they were finally going to do something about the problem, they did less. My guess is they intend on just cleaning the sensors with the large numbers of cameras they'll get as a result of the Advisory.
I hope the lawsuit continues and Nikon is made to resolve a problem they created and spent a year and a half trying to avoid.

2 upvotes
Whats Wrong With This Picture

Got this from a law firm involved in lawsuit. It is not encouraging. 5 shutters for me now.

On February 25, 2014, Nikon released a Technical Service Advisory announcing that it is offering “service” for D600 owners.
Although Nikon’s service includes “inspection, cleaning, and replacement of the shutter assembly and related parts of [the] D600 camera,” this is no different from the service numerous D600 purchasers have already received from Nikon, and unfortunately our investigation concluded that such service has failed in most instances to remedy the oil and dust spotting problems.
We applaud Nikon for its increased attention to this issue in response to our lawsuit, but their offer appears fundamentally insufficient, and the lawsuit will continue to move forward on behalf of all D600 purchasers.
We will keep you updated as the case continues to develop.

HEIDI S. CUPPY | PARALEGAL
ZIMMERMAN REED, PLLP
1100 IDS Center, 80 South 8th Street
Minneapolis, MN 55402 T 612.341.0400

0 upvotes
Kendunn
By Kendunn (3 weeks ago)

From Heidi Cuppy? Sure....... that is a porn star name, did they ask for a credit card first!!??!!! Kidding of course, good luck

0 upvotes
orackd
By orackd (1 month ago)

Gentlemen, for Nikon to publicly own up to the dust on the sensor problem is huge. For them to offer a free fix, up to and including a new sensor and free shipping is unheard of. Do not curse the darkness, light a candle. Mine is already at Melville. Kudos to Nikon.

0 upvotes
Canuckman
By Canuckman (1 month ago)

Just to confirm what several others have already reported. I purchased a D600 in Dec. 2013. Took it in for Nikon service in October at which time the sensor was filthy with dust or oil or whatever it is - well over 300 spots. Nikon cleaned it but did not replace the shutter. Within a month the sensor was dirty again with well over 100 spots. Took it in again in January and this time Nikon cleaned it and put in a new shutter mechanism. I have now had the camera for a month and it again has about 100 spots on the sensor, even after the last cleaning and shutter replacement. Either the new shutter is still creating the problem or they are not able to clean the inside of the camera sufficiently to eliminate all the gunk that got in there in the first place. A sales rep at my dealer told me that his Nikon rep told him that the source of the problem is small paint chips flaking off within the body - presumably from the shutter assembly. Great camera otherwise.

0 upvotes
LA Headshots
By LA Headshots (1 month ago)

Bought a D600 camera refurb. This camera is amazing.

I don't shoot pictures white walls at f22 tho

0 upvotes
Canuckman
By Canuckman (1 month ago)

This is not just a problem with white walls at F22. Try landscapes with the sky at F16 or F11 or macro shots of flowers or other items at F16. The noise continues to build up and you may be happy now but unless you always shoot at F8 or less you will see it soon enough. The dust and oil is on the sensor and you just don't see it at low FStops. You can read about why you don't see it at F8 or lower on several web sites. The fact that you can't see it doesn't mean it isn't there fouling up the sensor.

3 upvotes
ninja250
By ninja250 (1 month ago)

This doesn't mean the problem is fixed. I've read several posts that say they had their sensor cleaned or replaced by Nikon only to have the problem come back. At least now they will continue to try to fix your D600, but that doesn't mean they will fix it, just continue to try to fix even if out of warranty. An exchange for a D610 would be a fix since I have not read that there is a similar problem with the D610 from even one post.

0 upvotes
kvken
By kvken (1 month ago)

Guess better late than never.

0 upvotes
photohounds
By photohounds (1 month ago)

What a shame, CaNikon could swallow their pride and just license Olympus' sensor cleaning invention,

The ONE that works properly.
Oly have never to my knowledge, sold "dust-reducing software'

Cleaning sensors if for the birds!
In TEN YEARS of four thirds ownership (5 bodies) it is true that there HAVE been IQ challenges from time to time, particularly low light performance in the old days. The E1 was abysmal, but I still shot 100,000 mostly images with it in many conditions.

Even though I change lenses anywhere, and I am sure it is possible, I have NEVER had dust on a sensor - EVER.

I don't even KNOW how to clean a sensor.
I have seen kits for sale for other cams.

CaNikon ... Swallow your pride and save your customers some time/money.

Comment edited 3 minutes after posting
5 upvotes
bdc99
By bdc99 (1 month ago)

I own an Olympus PEN as well as a D600. While the Olympus sensor cleaning strategy is excellent at removing particles, it is unlikely that it could get rid of the oil spots (that show up as nearly transparent circles in the image) that are a main indication of the D600 problem.

0 upvotes
Alex Permit
By Alex Permit (1 month ago)

猿も木から落ちる。 Saru mo ki kara ochiru
Even monkeys fall from trees.

3 upvotes
kinglau711
By kinglau711 (2 months ago)

What a shame!

Threatened by Multiple Law Suits... Nikon Offers to Service all Faulty D600 Cameras.

5 upvotes
MikeFairbanks
By MikeFairbanks (2 months ago)

Maybe Canon is better after all. Since they have such a huge business compared to Nikon, then can probably afford to let a little extra expense go to camera service and quality control. Cameras are just one aspect of Canon. They can afford to fix things in a timely manner.

Just a guess.

1 upvote
solomonshv
By solomonshv (3 weeks ago)

you are EXTREMELY misinformed. Nikon is part of Mitsubishi Group, a conglomerate so large that it makes Canon look like a mom and pop shop. Mitsubishi Group does everything. From banking, to imaging, electronics, automotive, heavy industries, insurance, aviation, ship building, nuclear power, oil and gas, etc.

Mitsubishi Group can easily pay for this. they just didn't want to. They seem to be embarrassing the American corporate motto, which is, "Cut costs, cut costs and cut costs."

Comment edited 2 minutes after posting
0 upvotes
MikeFairbanks
By MikeFairbanks (2 months ago)

This is good business. I'm sure it's a major hassle for Nikon, especially their first adventure in affordable full frame for the amateur enthusiast and pro on a budget.

Wish I would have seen this coming a week ago so I could buy up some cheap D600s.

;)

1 upvote
solomonshv
By solomonshv (3 weeks ago)

it's not so simple. if you go to Nikon's website it specifically says that they must try to repair the camera at least a few times (with no mention of specific amount of tries). Only after that will "Nikon will replace it with a new D600 or an equivalent model." quoted from their website. you might just get a refurb D600.

Comment edited 13 seconds after posting
0 upvotes
AbrasiveReducer
By AbrasiveReducer (2 months ago)

I hope a business student somewhere is following this. We'll never know but it would be interesting to compare the cost of admitting the problem up front vs. denying it and having to fix it anyhow.

Even more interesting would be the thought process that led them to believe their customers would accept the situation. To be fair, the intensity of Nikon fans may have misled them somewhat.

I wouldn't be surprised if the EU played a role in this too, because they are far less forgiving of warranty shenanigans.

1 upvote
iamphil
By iamphil (1 month ago)

Cultural arrogance and hubris would be my guess.

0 upvotes
Noogy
By Noogy (1 month ago)

Andy Grove's "Only the Paranoid" is a riveting admission of how Intel once faced a similar situation, tried to dodge the bullet, and eventually became a better company because of it.

0 upvotes
BuckMills
By BuckMills (1 month ago)

Excellent comments! You and Average User are thinking along the same lines I am. I am not a D600 owner, (I'm still in DX mode) but I do have empathy for them.

I have been a big Nikon fan since my high school days (a time when I coud not afford Nikon equipment, but oh what wonderful days shooting a K - mount and Tri - X Pan!) and I was somewhat surprised at the company's reaction to this quality control issue.

I agree, it would make a great case study for a university business course, and actually, I'd like Nikon to take it one step further (if they have not already) in recalling any of the new stock that may be left on the shelf somewhere and replacing the shutter mechanisms in those units as well.

It would have been nice to see Nikon get here on their own, but in fixing this prior to a court date is a smart move. Kudos to the 600 ownership group for speaking up often and loudly, you have a voice! All Nikon customers & the company will benefit from your persitence. Many thanks!

0 upvotes
Average User
By Average User (2 months ago)

I am grateful to Nikon for this, even though it was a little too long in coming. I am guessing that part of the reason for the delay has been Nikon trying to determine what the cause of the problem was and how to fix it on a cost effective basis. You might want to thank the lawyers for Nikon's defensive unwillingness to admit a fault, but rather instead just announce a fix.
Keeping in mind that absent this problem the D600 was a truly wonderful camera, a part of the problem became that all the press, has given the camera an undeserved bad name. Now the fix is designed to solve that problem as well so I think whether you have spots or not, , it you have the fix done, and the issue fades away, our cameras will regain what should be their appropriate reputation and used value.

Comment edited 2 minutes after posting
0 upvotes
kgreggain
By kgreggain (2 months ago)

Too late Nikon, I sent in the camera to be cleaned, and 6 weeks later got it back. In 2 weeks it was spotting on the sensor again. Sent it back and in 5 weeks got it back.

Finally just sold the 600 my D700 and all lenses and moved to Canon.

If you would have come clean in the first place, things would have gone more smoothly and now, everyone is talking about this.

5 upvotes
CFynn
By CFynn (2 months ago)

So, according to Nikon, the oil and debris spattered all over the D600 sensor by faulty shutters is still merely "spots caused by dust particles".

At least they are _finally_ doing the right thing and replacing the shutter for all D600 owners that send their cameras in- but it does seem like more than a coincidence when they only announce this after class-action cases have been filed against them.

Comment edited 7 minutes after posting
1 upvote
Noogy
By Noogy (2 months ago)

And to think I was once clobbered in the Nikon forum when I shared an internal knowledge that Nikon knows the D600 had a design defect yet was brought to market! The D610 corrected the design flaw of D600. Semi-conductor manufacturing is a lot of quality test and failure analysis. I wonder how the D600 ever got the "manufacturable" go signal, which eventually led to them putting it on high volume manufacturing mode. It should not have been brought to market without having fixed such flaw. However, delaying the D600 release would have meant that Nikon would not have had any model to compete with Canon 6D. The Canon 6D came out in the latter part of 2012. The corrected D600, which is the D610, came out just months ago - thus imagine the amount of time that would have past without a competing model from Nikon on the entry level FF camera model segment. Hence they chose the greedy path, sell as many D600s despite the design defect.

Comment edited 2 times, last edit 6 minutes after posting
5 upvotes
nicolaiecostel
By nicolaiecostel (2 months ago)

Canon ackgnoledged the 5D mk1 mirror issue, why shouldn't Nikon. Too bad it took Nikon over a year for this, they lost a lot of public.

1 upvote
beavertown
By beavertown (2 months ago)

What about EN EL15 battery charged only 20 times and died?

They only recall the ones that potentially causes fire.

Nikon is a bleeding company.

0 upvotes
Stollen1234
By Stollen1234 (2 months ago)

In Plain englisch it Means Nikon will replace the shutter of this dust Collector D 600

Comment edited 2 minutes after posting
2 upvotes
Kendunn
By Kendunn (2 months ago)

I guess I am lucky, bought a refurb and it was pretty dirty, cleaned it myself and it has been great. Just wonder if I should send it back....Sometimes best to let sleeping dogs lie

2 upvotes
CameraLabTester
By CameraLabTester (2 months ago)

Class Action Lawsuit.

A term that would make any camera manufacturer tremble in fear.

Lesson:
What was cheaper?

---To replace ALL defective D600's at NO COST

OR

---To delay, spin, ignore, and when finally caught... slug it out in a LAWSUIT costing tens times more?

That was a bad call NIKON.

Really bad call.

.

Comment edited 3 times, last edit 8 minutes after posting
12 upvotes
photohounds
By photohounds (1 month ago)

AND THEN replace the shutters ...

0 upvotes
Xentinus
By Xentinus (2 months ago)

What about D7000 owners?!

1 upvote
ageha
By ageha (2 months ago)

What about D610 owners?!

0 upvotes
Karl Summers
By Karl Summers (2 months ago)

What about D610 owners? My D610 works perfectly.

2 upvotes
MikeFairbanks
By MikeFairbanks (2 months ago)

You're right, Xentinus. I was a D7000 owner and it happened to me. I had the kit lens and about three months into ownership (having kept the kit lens on) I took a picture in the Caribbean (blue sky) and when I got home I noticed a "dust spot". I was bummed, and then I noticed a lot more of these "dust" spots.

Well, the sensor cleaning mechanism did nothing, a rocket-blower thingy did nothing, and then upon close inspection I realized why the "dust" was stuck to the sensor. It wasn't dust.

I sold it out of frustration, and it was a really good camera otherwise.

Oh well. I have a Canon 6D now that's great. I had considered the Nikon D600 when I was moving to full frame, but that's all oil under the bridge now.

0 upvotes
mick232
By mick232 (2 months ago)

I've heard rumors that Nikon will soon acknowledge the flash issue on the D40 (2006) and offer free repairs.

7 upvotes
iAPX
By iAPX (2 months ago)

Finally!

If I bought the D600 (and I almost does it), Iwould infuriated with the problem and how Nikon handled it. Including the loss of value of a full-frame SLR that is in any way a great SLR, except this "little" problem.

I bought the D610 instead, and I am happy that now owners of D600 could be happy user of a great SLR.

1 upvote
Francis Carver
By Francis Carver (2 months ago)

Fast move by Nikon. Only took them two years to get off the latrine. Yeah, for speeds like this, you definitely do have to pay the "Nikon surcharge," good people.

2 upvotes
Dimitris Servis
By Dimitris Servis (2 months ago)

So if I buy now a D600, will they accept it for replacement? Sounds like a good discount on D610?

0 upvotes
TOF guy
By TOF guy (2 months ago)

This a commendable move by Nikon. Never too late to do the right thing.
But this is not enough if Nikon wants its reputation back. The many early D800 adopters with mis-calibrated AF sensor are left behind. Nikon needs to address this issue as well.

Comment edited 21 seconds after posting
1 upvote
Xentinus
By Xentinus (2 months ago)

If only one person missed a shot or because of that dust issue a single image of him/her ruined,yes too late.

0 upvotes
Ivan Azzopardi
By Ivan Azzopardi (2 months ago)

Dust problem is something when you change a lens. I had the D600. I wanted the money back. Since the Nikon D7000 came out there isn’t any camera that is good. I’ve owned the D700&D300& now D800. I had to fall back to my old D300 & D700 best couple. D800 nearly has the same problem as the D600. Even the D4 has the same problem as some friends of mine got it same problem. Now the D4s maybe they fix this kind of problem. It’s a pity for Nikon to be addressed in this way. As I am not a digital artist I hate editing photos. To be a photographer you had to get the right picture straight from the camera. Now due to these oil spots i have to edit them. What a pity for Nikon!!! I am asking myself whether to opt for another brand. Sony maybe!!!

1 upvote
andrewkd
By andrewkd (2 months ago)

Bit confused by your statement "to be a photographer you had to get the image straight out of the camera"..
Perhaps you could read things by Ansel Adams and see how much time he spent in the darkroom dodging images and such.
IMO to be a photographer, you need to be across all aspects of photography.

3 upvotes
Ivan Azzopardi
By Ivan Azzopardi (1 month ago)

IMO I agree with you but it is important not to rely on photo editing software. Even if it is possible when entering competitions and other you have to submit even the original RAW format so the photographic techniques will not be diminished or end up as history.

0 upvotes
welbil
By welbil (2 months ago)

I think it`s a good camera. The dust (or whatever) only shows on some shots.

I`ve learned to stop obsessing and just clean the sensor when it becomes an issue. IQ otherwise is great.

It`s still going in for a service though, lol.

4 upvotes
Paul Guba
By Paul Guba (2 months ago)

Good news is Nikon will fix your camera. Bad news is Nikon will fix your camera. Worst customer service ever, I am sad so many Nikon user will have to experience it.

3 upvotes
Team Yeti
By Team Yeti (2 months ago)

Yeah, no kidding. I had to send a D7K in to be serviced multiple times a couple of years ago. Definitely was not impressed with the results -- in fact, it was a big reason for me ditching all of my gear. I don't think stories like this bode well for the future of Nikon.

0 upvotes
Mach Schnell
By Mach Schnell (2 months ago)

Apparently it takes a class action suit to get Nikon to stand up and take notice.

5 upvotes
AlexBakerPhotoz
By AlexBakerPhotoz (2 months ago)

Well, good. I did have mine fixed once already a year ago and at that time they replaced the shutter and the CCD and it's clearly been much better. I also wonder if I sent it in again if I'd get the D610 shutter or another D600 one. I'm thinking D610. What would be the point of using the old ones if they even have any left in inventory.

Comment edited 2 times, last edit 48 seconds after posting
0 upvotes
AlexBakerPhotoz
By AlexBakerPhotoz (2 months ago)

Humm, I've been thinking about a new FF backup body. Wonder if I get a Nikon Referb D600, will it have the new shutter? Or if I just buy a used D600 from Adorama for $1400 and then sent it in to Nikon will they replace the shutter and clean it all up for free?

Comment edited 3 minutes after posting
1 upvote
Josh152
By Josh152 (2 months ago)

How could Nikon replace something the Camera doesn't have in the first place?

0 upvotes
ageha
By ageha (2 months ago)

Wow, your D600 had a CCD! lol

0 upvotes
mike earussi
By mike earussi (2 months ago)

The question unanswered is are they replacing using the new improved shutters from the D610 or just putting more faulty D600 shutters back in?

0 upvotes
plasnu
By plasnu (2 months ago)

I heard they are replacing with the improved shutter units. It is unknown if they are the same as D610's ones.

0 upvotes
plasnu
By plasnu (2 months ago)

Too late, but nice support.

3 upvotes
John Tannock
By John Tannock (2 months ago)

My guess about the sudden 'admission' is because they're being sued. I've joined that suit as my D600 is again in Melville (3rd time) for servicing. It was there in Dec. and according to the paperwork that accompanied it back to me, had the shutter replaced. However, but late Jan. it looked remarkably similar, dirt wise, to how it looked prior to the new shutter. Are they just using old stock parts rather than updated ones, or is the dirt coming from other internal parts as residual or continued chaffing?

8 upvotes
kimsch
By kimsch (2 months ago)

Please attach the new sticker:

I AM spotless

4 upvotes
effstawp
By effstawp (2 months ago)

Doesn't matter how you cut it, the D600 was a PR disaster from the get go.

7 upvotes
InTheMist
By InTheMist (2 months ago)

Yep.

Nikon's reaction rather.

They should be ashamed.

9 upvotes
AbrasiveReducer
By AbrasiveReducer (2 months ago)

Didn't have to be. Pay me now or pay me later. I wonder how that translates into Japanese.

0 upvotes
CalBoy87
By CalBoy87 (2 months ago)

seppuku?

0 upvotes
ageha
By ageha (2 months ago)

For most people who had this issue a new shutter didn't fix the oil problem in the past and Nikon is replacing the D600's shutter since the early days.

2 upvotes
RichRMA
By RichRMA (2 months ago)

So does this mean all those D600's languishing on dealer shelves will be sent back, fixed and sent back to the dealers for sale, or will it be the responsibility of the customer? Imagine the logistics of this for Nikon.

3 upvotes
ageha
By ageha (2 months ago)

There are no new D600 left anyway for some time already.

1 upvote
RichRMA
By RichRMA (2 months ago)

I used the link above to Amazon. They have a couple new ones.

0 upvotes
ageha
By ageha (2 months ago)

True but that's just on the Amazon marketplace. The big reputable dealers don't have any left.

0 upvotes
Total comments: 281
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