Photoshop CC: Adobe responds to reaction

Your customers don't want subscription-based software. We want to buy and own it. PERIOD

Adobe, you just don't get it.

God I can't stand to look at that arrogant B@$+@rd$ portrait, adios Adobe, Scott Kelby could do us all a favor and stop hawking all their cr@p!!

I for one am excited about the possibility of someone else filling the void left by Photoshop. I currently use CS6 and Lightroom 4 but will discontinue use of lightroom as there are currently a couple different options to fill that void. As for CS6 I'll use it untill there is a replacement from another vendor, I will then migrate to the new vendor. Interesting Microsoft has been itching to get in on Adobe's action maybe now is there chance

So long Adobe don't let the door hit you in the butt on the way out!!

Just caught another gotcha in the CC...the software deactivates if you don't use it for awhile....and there is a higher price if you want to discontinue use when YOU want to.
Good Grief. These people ought to be spanked! I know it is their bat and ball to play with but they really are treating customers as chattel. If I treated my customers with this kind of disdain, I would not have any!

Just wish these characters had the stones to face upset customers in person. Or were required to.

Not to mention the costs involved in trying to find software that will replace CS6....I am trying to understand how they can be so arrogant as to tell me I should be lucky to get instant updates for stuff I don't want, at a price that is multiple multiples of what they had been charging only a year ago. Have they mismanaged things so much that a roughly tenfold increase in price is necessary? Do the math, I used to pay $150 or so every four years or so. Now it's a minimum of $240 a year....(OK maybe eightfold or ninefold...if you are into significant figures, that's tenfold)
If they have problems developing software, then take longer. It's not like there is a lot of competition out there....and what there is, they buy up and destroy like the did with Raw Shooter Essentials.

I think Adobe is making the consumer pay for Adobe's mistakes......I certainly take offense at their attitude that they display, because there is no real effective way for us to communicate displeasure with them. I have to laugh when they say they cut price in half for a product. For me, a user who only needs to update Photoshop every third iteration or so, who has been a user for years, they are increasing my costs roughly TENFOLD.

Unless Adobe listen to what the consumer has to say, in this case I'm sure it's a big NO!! They will prove once and for all that they are completely arrogant and it will eventually lead to their demise. They are creating the ideal opportunity for a new contender.

Let's nip this in the bud. I will not rent cloud software.

That "interview" is slack... more of a poor PR exercise than anything worth reading. Let me make it clear... I ONLY use Photoshop and will never use Premiere or Illustrator nor any of the other programmes that Adobe is trying to force me to pay for.

As someone who teaches photography and Photoshop courses, I think Adobe's latest money-grab stinks. At this point we've started to look for a viable alternative to Photoshop - something non-Adobe, just to make a point. When you have the best photo-manipulation software in the world, why treat your loyal customer base with such distain? Hopefully this sizeable backlash will convince adobe to change their minds... or I'm another customer they've lost forever.

Oh, they will fail. Let's just hope they can backtrack and correct this stupid misstep before they go the way of the Dodo. There are proprietary options out there besides Adobe. I hope Corel, Xara and others can take advantage of this... Or you can go open source and not worry about licensing scams--er, schemes--like this.

I really wish there was another product to compete with Photoshop and Lightroom. I hate everything about Adobe, their policies, their prices, give me a chance to jump ship and I will. Heck, at this point, I'm ditching them either way. There is no way I am paying them a monthly fee. I am a hobby photographer, sometimes I don't use Photoshop for a month, and they still want me to pay? No way...

If Adobe gets away with their scheme, every other software company will eventually follow suit.

At this point I won't buy any Adobe product just out of principle.

I used my paid copy of CS for 10 years until my computer finally gave up the ghost forcing me to upgrade. I paid the discounted price to upgrade to 6 since I already owned the suite and was hoping to use that until I could no longer. I will NOT be paying for a subscription that I will never own. What Adobe is doing is extortion, plain and simple.

Your'e not Netflix, Adobe. All this guy's portrait is missing is him giving us the finger.

I know a lot a video people who are glad they gave Apple another chance with Final Cut.
Apple.....Seduce me with a knock out Aperture upgrade.

Shame on you, Adobe. Your greed and arrogance are going to cost you dearly. Count me as another long-time -but now lost- customer.

I hear some people are upgrading while they can. Why are people rewarding Adobe for this Rental treachery? They are not getting any more of my money.

As a graphic designer and photographer, this sucks x 6. I will be hanging on to CS6 for as long as possible. But Adobe will seek ways to make it painful or limiting for us to keep using CS6 you can bet on it. All of this said, some year in the future, we'll all be trained into subscription models like sheep. But hopefully not.

to heck with you and adobe arrogant photoshop corp. clown. I always upgraded but will take my business elsewhere.

I use CS6 under Windows 8 64 bit with a high end Radeon graphics card. Adobe has never addressed compatibility issues and instead tells Radeon users to turn off the GPU rendering, one of the key selling points of this expensive program. Users have developed work-arounds but Adobe itself ignores the problem. There is not an advanced Photoshop user who cannot identify some bug or glitch that Adobe refuses to recognize. I cannot wait for the legal repercussions of being forced to pay a monthly subscription for a perpetually defective product from an unresponsive vendor.

I feel this move is out of desperation, Adobe has realized that users aren't upgrading as fast as they used to, if at all. They have reached a point where they are running out of stuff to add/upgrade to make the price attractive enough...earlier versions work perfectly fine and most users aren't missing anything by staying behind.

Due to this, Adobe has to try to maximize services to keep up revenue. This is exactly what is happening with Microsoft and their Office suite. Office 2013 will be the last "numbered" version we'll see, they will be 100% subscription going forward once 2013 is removed from stores.

The ultimate end result here is you either accept the new service as-is, you try to find a suitable, affordable alternative, or you ultimately decide you can't live without Adobe's products and suck it up. For all those getting very upset at this, your current version of Photoshop will still work for years to come, I doubt you'll be missing out on much going forward.

What a public relations disaster this arrogant sock puppet is. When this thing tanks I hope he is the first to go. Loser. I have been a loyal user for a long time and I am now done with them. I seldom want to see a company fail but I will enjoy watching this ship go down.

Adobe sucks.

Nerve. I really hope this fails and marks the historic moment of colossal mistake, and become a future text book item of 'NOT TO DO'. Adobe cares only about themselves, they have forgotten their business is with people. I hope worst to come to their future.

Adobe has lost the confidence of consumers, their stock is worthless, and other companies have been waiting for a stupid move like this so they can overtake market share and watch Adobe become non-relevant.

I just took the pole ,, I wanted to check all the boxes but the last .. And I wanted to add ....Adobe wants to JUST RIP US OFF EVERY MONTH .. Salt in the wound ever Month ,, not just once ,, but every month with ZERO CONTROL on our side. Adobe MESSES UP EVERY NEW VERSION CHANGE !!! Now they want us to pay them every month for it ??? N F W !!! Photo Shop 7 was bliss full, then the NIGHT MARE ON ELM STREET CHANGES with 8 ! The STEERING WHEEL IS IN THE TRUNK , on this new version.. Next version its under the engine .. I am a pro on cs 3 ,, I am a TARD ON CS 5 ,, cc makes it WAR against ADOBE PRODUCTS!! N F W ADOBE << stick it were its dark!! Well at least you understand where I am coming from !!! I guess I should make it short and sweet ADOBE YOU SUCK !!

Serif PhotoPlus X6 does just about everything Photoshop does for about a hundred bucks... I love photoshop but I don't want to rent it for a year then lose my investment because my life changes and I can't afford to rent.

And last year they said both options would remain available

What appals me more than the sheer arrogance of this response is the complete lack of creative imagination involved. Instead of letting the techies propose a solution that would keep photographers in the game without the downsides expressed (easily possible with some imagination) they just thought "these jerks don't matter so stuff them".

It's the lack of intelligence and unwillingness to keep customers onside that really makes me angry. The executives at Adobe are an insult to the geniuses that design and develop the products.

Adobe is opening doors for new companies. Many of the professionals who works in large companies, began with softwares (pirate, older version or whatever) at home. Eliminating this option automatically opens space for new programs to be used for new amateurs (future professionals). Rare are the employees who get paid for taking classes from programs (e.g. after effects) or any other program (without at least the base of knowledge). Rare are the companies who hire someone to learn from his experienced functionary and taking your time.

Sorry a very poor reply from Adobe. Tell it like it is a a money grab. As much as I like PS and have faithfully upgraded every version or every other version for the last 16 plus years. I am seriously going to consider other alternatives. This is just bad for many many people.

Companies make bad decisions sometimes, invest poorly, product does not perform. Yet they recover because their customers still trust them. But once your customers do not trust you anymore, you're done.

Smug interviews DO NOT help here.

I still haven't seen any reaction regarding the many third party plugin makers and their products.

Significant side effects on other companies and authors. I will continue to use Photoshop CS6 and not subscribe to Photoshop CC (I own the CS6 disc and CS6 will be on my computer for ever at no extra cost).

I am a NAPP member but I will not renew; NAPP will only involve PS CC from now on (useless to me) and no more trips to Photoshop World. Dekes Techniques and all of his books in the future will be about PS CC; I will no longer buy his books (I have many). I will no longer subscribe to Linda.com nor KelbyTraining.com for photoshop training. I will not buy future books on Photoshop and I have many (by M. Evening, K. Eismann, J. Schewe, and many others). I will not be looking at Photoshop Blogs by John Nack, Julieanne Kost, Scott Kelby, etc.

This move by Adobe is going to hurt many companies and authors that rely on future Photoshop releases, excuse me, I mean future Photoshop CC updates. I have really enjoyed the ride for many years but it has ended.

Not even a flinch. They are so cock-sure that their educational and institutional sales will pull them through, that the rest of us are lumped into a "hobbyist photographic community".

Are you talking about 'real' photographers, Winston, vs. the organizations you cut deals with?

I never thought I'd say this, but I won't be upgrading to LR5. I've upgraded every time since v1. Loved the software. Thanks for letting me know the long term plans for the software adobe - limited functionality unless I go the subscription route sometime in the future. I was planning to upgrade my CS5 at some point, but I obviously won't be doing that either. Is the advanced amateur group (wants great software but doesn't need to upgrade it all the time) really that small that adobe doesn't give a rip about losing us / ticking us off? Apparently. I'm glad so many others are voicing their opinions on this and apparently talking with their wallets as I will. Perhaps then adobe will listen.

Curious how this person avoided a straight answer to justify the ioncrease in price for photographers (Photoshop becomes twice as expensive per version refresh cycle). He instead talked about Lightroom. How about Photoshop, Adobe? It´s over and out with Photoshop for me, after more than 20 years religiously upgrading at every refresh cycle, since version 3. Not any more.

Idea: Allow customers to maintain a perpetual license after they have paid their dues (i.e. paid rental for 24 months straight).

Obviously the customer won't get any updates after they stop renting, but this would take a lot of the sting out of this rental scheme for me.

When I stop paying my cell phone bill, I do get to keep my subsidized cell phone when the contract is paid up. Here Adobe is taking away my cell phone no matter how long I have paid on my cell contract.

Not acceptable.

I have a better alternative for Adobe.

Stripping CC version of Cloud features once every 4 years should be much easier than simultaneous development of all features across both versions.

Adobe should release a perpetual license version of CC every 4 years that includes all of the new features since the last perpetual version. This version would, of course, be stripped of Cloud services and subscription check, and wouldn't get the latest features added until the next perpetual release 4 years later. Subscription length could be considered toward a perpetual license version.

This way, new customers can choose Cloud vs no Cloud, existing perpetual customers can upgrade every 4 years (many people wait this long anyway), and Cloud subscribers would have an option to fall back on if business is slow and they simply can't afford monthly payments to access old projects for clients.

I am far more willing to wait every 4 years for an upgrade than I am willing to wait NEVER for an upgrade.