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Poll: What concerns you most about Adobe's move to subscription software?

May 8, 2013 at 19:05:44 GMT
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Adobe's decision to move to a subscription-based model for its professional creative software has prompted probably  the most impassioned response we've ever seen to a news story on dpreview.com. There's a risk that the sheer volume of comments might prevent a clear message being heard, so we've prepared a poll of the most common complaints, to help establish what your biggest concerns are.

While there's every chance you are uncomfortable with a number of aspects of Adobe's decision, we want to know what's most pressing. So please vote for the factor that is of greatest concern to you and we'll communicate the results to Adobe.

Quick poll

Comments

Total comments: 725
12345
SteveJL
By SteveJL (This minute)

I would have to be able to choose all of the first three to as they are equal highest importance. Did not choose at this time.

0 upvotes
Dr_Jon
By Dr_Jon (9 min ago)

The cool thing from Adobe's point of view is if the revenue isn't what the CEO would like he can simply hike the rental price and it's magically more. The users are faced with pay or lose all access to the software they rely on. Great to be a new CEO, you can instantly boost profits and get a big bonus...

Lousy for consumers who tend to go much longer between upgrades due to limited finances, but will scrape together the money to buy the product when they can.

As many consumers bought CS6 not knowing it was a dead-end (due to people's limited budgets) I think Adobe should put all the initial CC upgrades into a CS6.5 version and do it as a free/very cheap upgrade (they have CS6 on a silly tax rule that makes free difficult for them). At least that way their customers will feel less ripped off. Of course they might be happy permanently losing all those "only buy a copy every 4-5 years" customers for the bonus rental income, plus turning them into anti-adobe evangelists, who knows...

0 upvotes
brebis
By brebis (10 min ago)

This poll is biased because you can only choose one reason when there are several. That means results will be wrongly used by Adobe to say that for instance only 3.8% chose "The need to occasionally connect to the Internet" whereas I would have chosen that reason but chose another one that was slightly more relevant, but only slightly.

That means the 3.8% result does not mean anything.

0 upvotes
Gracian
By Gracian (12 min ago)

Being enthusiastic about digital photography from the beginnings, as pro / teacher I started using /teaching PS 4.0 to PS 13.0 and lightroom.
Noe, this is a sad, expensive and laborious turning point. Trust is gone.
Would you, lets say, in tomorrows job convert your work to psd or DNG? Really, you would?
Looking forward means, look for possible alternatives. Photographers in fact need a small part of PS. That part could possibly be supplied by a smaller company. Support Ninja, Corel and all the others. And forget about Adobe mayhem like we forgot about Qxpress. And do not forget to make Tiffs from those foul psd´s. I have to check out a possibility to convert a few thousand DNGs to anything but a monopoly standard. It is only about making photographs.
Nobody can´t be replaced. Proof is your nearest graveyard.

1 upvote
Kevin Coppalotti
By Kevin Coppalotti (13 min ago)

i still don't know how this works. Is the software installed on your machine and the licence checked once a month?
I hope you don't have to go online every time you want to edit a photo??

0 upvotes
Sam Ven
By Sam Ven (13 min ago)

Adobe Corporate Management takes the reins for the highest risk gamble:
At stake is the new corporate SW strategy. for Others to follow..

BUT Adobe created THE best opportunity for OpenSource SW of this decade.
what remains to be, which route wins in the next 12-24 months :-)

1 upvote
Chris2210
By Chris2210 (21 min ago)

I work for a design agency and this move is similarly unwelcome amongst professionals. It's seen as a way of the company keeping a constant revenue stream at a maximised level - the pricing represents the equivalent of purchasing the suite at each full upgrade and at the gradually [and greatly] increased rate the company has established over the last decade.

Many if not most smaller agencies have adopted a policy of skipping upgrades - particularly as in most recent years the number of really useful new features has gradually decreased as the software is now very mature.

Unfortunately the new model, whilst it squeezes a currently struggling industry ever harder also takes away much of the incentive to bring on further innovation - if the revenue stream is guaranteed - there is no pressure to entice upgraders to recommit.

3 upvotes
Chris2210
By Chris2210 (19 min ago)

This policy is not entirely unprecedented - Quark became very complacent about a near monopoly in the publishing industry and Adobe cleverly leveraged their ownership of Photoshop/Illustrator et al to effectively offer InDesign for free by bundling it into their Creative Suite.

This latest move can't come as a complete shock for anyone dealing with Adobe over the last few years - it's further travel along a fairly predictable path. This may well be the straw that breaks many a camel's back. Adobe clearly aren't too concerned about losing a large number of its hobbyist customer base, but making itself the ghetto landlord of the design industry is not going to endear itself to many professionals.

If you look at industry sites like Design Week, you could be forgiven for being mystified by the fact that there are only a handful of comments [all on the positive side] on this news story. I'm sure it couldn't have anything to do with the fact that Adobe is one of their major advertisers.

1 upvote
Roman_93
By Roman_93 (6 min ago)

In the end the sales will tell the story.

0 upvotes
mwgnz
By mwgnz (24 min ago)

I've appreciated Photoshop over the years and upgraded through most, if not all new versions.
But listen carefully Adobe: continuing my investment in your product over those years was always a choice. It was my choice. Just as now , in the face of your newly announced marketing madness, I'll choose to walk away.
These days, with a wide variety of quality editing software available and suitable for even the most discerning professional, you need me more than I need you. Thanks for the memories.

5 upvotes
rodor
By rodor (29 min ago)

In medieval Europe feudalism flourished, is this the beginning of modern feudalism?

4 upvotes
Camediadude
By Camediadude (30 min ago)

A nonsense poll.
You are being soft on Adobe!

Here, I will make the correct poll below:
Concerns:

A. Adobe is being greedy as heck.
B. They are being evil AND greedy as heck.
C. Regardless, I will not give a single cent more to such a company, be they evil or not, out of principle!
Spit on your long time loyal customers, and it is sayonara time!
D. All of the above
E. None of these

I pick D, all of the above.

4 upvotes
gsum
By gsum (17 min ago)

And what about fixing Photo$hop's basic problems - the crippled RH mouse control, lousy memory management, poor image overlaying and ancient toolset - before embarking on this 'innovation'?
The poll is useless as it doesn't get at the fundamentals.

3 upvotes
Camediadude
By Camediadude (This minute)

I thumb up you gsum because you bring up excellent points. (except for my poll being useless lol, but I can take criticism :P )
So do please feel free to add on further to my poll!

F. And what about fixing Photo$hop's basic problems - the crippled RH mouse control, lousy memory management, poor image overlaying and ancient toolset - before embarking on this 'innovation'? -gsum

0 upvotes
Bernie Ess
By Bernie Ess (32 min ago)

I am still using Photoshop CS3, this version will work for me as long as I use XP, or Windows 7. I do not need the latest features of CS5, 6 etc., I can convert RAW files with other converters and use my older Photoshop version to work then on the tiff files.
The idea to constantly pay to a software company for having access to their software - just like kindle ebooks that you only can use as long as you have the Amazon account - is quite unacceptable for me. I cannot imagine to do that.

Sorry. But I can imagine to go on using my old PS version forever...

2 upvotes
Henry Richardson
By Henry Richardson (37 min ago)

This poll is inadequate, IMO. It would be better to allow us to assign numbers to them since all 4 of them are of concern to me. I could order them, but I am not going to choose just one so I will not participate.

1 upvote
jadmaister2
By jadmaister2 (44 min ago)

To anyone like myself..a retired Art teacher, it's now simply unaffordable. End of story, end of Adobe.

4 upvotes
vickylou
By vickylou (48 min ago)

It now makes it completely unaffordable for amateurs.

10 upvotes
Jorgen E
By Jorgen E (50 min ago)

If I can find any reasonable alternatives, the "CS6 Creative Suite" I own now, will probably be my "thank you and goodbye" to Adobe...

2 upvotes
Neil Fiertel
By Neil Fiertel (58 min ago)

Adobe has made a huge error and they will pay big time. I expect a real competitor will come up with similar software and tens of thousands of us will switch just on principle..to be blunt I am ticked off. as well., what I tried to say here was refused I guess one cannot even say pxxxxd off in America? lol

3 upvotes
Earthlight
By Earthlight (1 hour ago)

I wonder if this new policy will fly in EU. The EU has given Microsoft some hard time and perhaps they will look into this as well?

5 upvotes
Roman_93
By Roman_93 (2 min ago)

Would be great but don't hold your breath. EU is a lobbycrazy!

0 upvotes
walkerr
By walkerr (1 hour ago)

Adobe has done a wonderful thing here .... for their competitors.

I look forward to seeing what pricing and new features they bring to the market for the serious amateurs and home enthusiasts. Pros might be able to justify continual payment, but I'll bet most won't and will look elsewhere.

Nice one Adobe!

1 upvote
Nerval
By Nerval (1 hour ago)

Thing that concerns me most actually is not in the poll :
- This moves empowers the company way too much against the customers who are buying into it, it's too one sided. Okay, professionals and amateurs alike can all walk away... It is not like every single business in the graphic design and photographic industry were using Adobe products as an industry standard! Oh, wait...
Yes, they all do...

Comment edited 2 times, last edit 2 minutes after posting
1 upvote
don_van_vliet
By don_van_vliet (1 hour ago)

Market research for Adobe?

2 upvotes
walkerr
By walkerr (1 hour ago)

Seems likely to be .... and they already got the answer.

Go this way ... and go the way of the dinosaur.

"Cloud" services are one thing - subscription pricing is different. A lot of people may be ok with the former, far fewer the latter IMO.

I look forward to Google Lightroom - a free cloud based RAW handling service

1 upvote
ConanFuji
By ConanFuji (1 hour ago)

I gave you a 'Like'. But I doubt Adobe would like to hear from DPReview members. Most of the people here are retired OAP who does nothing but complain on the forums. Their target market is more like those who actually process their photos.

0 upvotes
Stu 5
By Stu 5 (43 min ago)

walkerr... Google... Thats funny!

0 upvotes
jadmaister2
By jadmaister2 (41 min ago)

Silly post.
What on EARTH has reaching the age of 60 to do with anything at all? Most of the people on DPReview are PHOTOGRAPHERS. Duh.

0 upvotes
GaryJP
By GaryJP (34 min ago)

Photographers do reach 60... if the wild life does not catch up with them first.

1 upvote
christophorosp
By christophorosp (1 hour ago)

Time for the rest of the competitors to create something robust and new.

Companies like Apple, Phase One, DXO, etc. certainly have the knowledge to create beautiful and powerful RAW converters which feature quite advanced image editing capabilities.

So, the imaging proficiency is there, perhaps it’s time for full blown image editing software to compete with Adobe.

I love Photoshop but the way it goes, I would jump ship in a heartbeat.

3 upvotes
kimsch
By kimsch (1 hour ago)

A subscription model is based on trust. I have to trust that the prices wont go up considerably, that their politics will not change, that they will continue to develop the software etc etc

How can a person sign such an agreement? Adobe just backstabbed their users changing all the terms that we should now sign up for! And they are still selling PS CS6 extended for $999 knowing that there will be no updates in future!

Also if I buy a perpetual license I can still see my photos, edit them, print them etc. The model is totally flawed from the users perspective but, of course, brilliant for companies like Adobe. No Way!

1 upvote
SeeRoy
By SeeRoy (1 hour ago)

Only a single selectable option in the poll? Inadequate.

0 upvotes
agentul
By agentul (1 hour ago)

read the question. what concerns you MOST? pick one.

1 upvote
Jorgen E
By Jorgen E (1 hour ago)

I agree with previous posters: if I stop paying, the software should "freeze" and continue working "as is", just like a purchased version would.

4 upvotes
60D
By 60D (1 hour ago)

Who wants to get locked into a subscription service for software? Apple in comparison are very smart, lots of inexpensive APPS. I'll stick with FCPX and buy ready to use FX from rampantdesigntools.com Roll your own expensive effects via subscription? Bwah ha ha ha... So passe.

1 upvote
GaryJP
By GaryJP (1 hour ago)

Except that FCPX was just as big an expression of corporate arrogance as is this. They shafted generations of their corporate users by switching paradigms and trying to just dumb the previous Final Cut model.

Comment edited 2 minutes after posting
1 upvote
intro
By intro (2 hours ago)

I got an E-mail from Adobe, inviting me to join this "cloud" thing. For 60+ euros/ month. In Romania, where the minimum you make is less than 200 euros, and "medium" is about 400 euros i think. And prices are rougly the same as in the "more civilised" countries. Made an effort and bought Photoshop Elements 10 when the pricing was good at Amazon, but that's about as far asa i go regarding Adobe. Unsubscribed from their list and wish them luck.

I would have understand if they were sending me an e-mail with "Dear customer, you are poor so f**k off, we're not going to bother sending you info about our products!".

7 upvotes
SeeRoy
By SeeRoy (1 hour ago)

You're now living in the Brave New World of "free enterprise", "choice" etc. Actually it's a game that's entirely rigged.

2 upvotes
ch01
By ch01 (2 hours ago)

The subscription model holds customers hostage, that's why I don't like it.

4 upvotes
pinkydeh
By pinkydeh (2 hours ago)

i agree with midou. when we comfortable and dont want an upgrade anymore we should still retain what we have especially if we have paid a one year subscription where monthly or as a one off payment

2 upvotes
Scott Lanyard
By Scott Lanyard (2 hours ago)

What about all the professionals using one or the other CS software for designing/developing future products? Most of them work on offline workstations to minimize the risk of industrial espionage. I'm curious what would be Adobe's answer to that.

4 upvotes
midou
By midou (2 hours ago)

I would accept subscription. But if I stop the plan I would like the software stay Working as it is. To prevent people to cheat with such a plan there can be various condition how to renew the subscription in the future. There can be also some minimal length of subscription to be qualified For such a running software

0 upvotes
Tom_N
By Tom_N (2 hours ago)

You're saying that you would accept a subscription plan for purchasing the software and its updates. Subscription as in "magazine subscription", where if you stop subscribing, you keep everything you've purchased so far.

Unfortunately, what Adobe seems to want is rental, as if "if you ever stop paying for the apartment, you don't get to live there any more".

1 upvote
3DSimmon
By 3DSimmon (2 hours ago)

If you stop Your Subscription after for eg. a minimum of 30months, you should be allowed to keep the Version you started With on one day 1. I would Accept a plan like this as atleast I would have something to show for my Investment.

4 upvotes
atoz
By atoz (2 hours ago)

Adobe will join the ranks of the backstabbing bottom feeders like telecom service providers. Monthly charging systems are numbing, bloodsucking rackets that should be completely revamped or abolished completely.

6 upvotes
agentul
By agentul (1 hour ago)

oh, just wait until they add "service fees", "maintenance fees" and all sort of other things to the bill.

1 upvote
T3
By T3 (2 hours ago)

Less than 5% of people who answered the poll think that "it might work for me." Good job, Adobe!

8 upvotes
jetals
By jetals (1 hour ago)

The emphasis should be on "might".

0 upvotes
Scott Lanyard
By Scott Lanyard (2 hours ago)

From a marketing point of view, if there's a product with features/modalities so many people dislike, at least that opens the market for other software developers to easily please the crowd by eradicating the flaws of the other product. Adobe does not own the world's only graphic software developers!

And if this is all about to get rid of the millions of illegal CS copies floating around or this is all about to control their products/market, I'm pretty sure that nowadays with sooo many talented crackers/hackers out there, they will again find a way to illegally provide Adobe products for download. Because CS is just too popular and these "kiddies" definitely want to show what they are capable of. In the end this will be a typical catch 22. (look what is going on regarding online games...there's not a single game which hasn't been cracked)

And btw, I'm using CS legally because my company payes for it^^ ...and so far, my bosses clearly reject the new Adobe concept. We will see...

1 upvote
rrr_hhh
By rrr_hhh (2 hours ago)

I think that at least three of your questions are redundant :
Having to pay a monthly fee to retain access, the price is too high and uncertainty over future pricing : all these three questions are linked, they revolve around pricing and becoming a captive consumer.

I have always found the price of Adobe softwares to be too high and particularly unfair toward non US consumers. If there are so many pirates, this is because the price is too high. I bet they have less pirating with LR or PSE which are much more affordable.

What is disturbing is that you don't own the software anymore, you rent it. You don't know how much you are going to pay in the future. And existing owners get a rebate, but only for one year. .

Personally I don't think that I will update to the CC version. LR is enough most of the time and I haven't tried it yet, but the improved local brush correction of LR5 may be all what I need. That plus Niksoftware or other similar products like onOnesoftware..

Comment edited 1 minute after posting
10 upvotes
Bill
By Bill (2 hours ago)

I really hate monthly subscriptions. If Adobe lowered the price of there software there would be way more legal users of it. I bought a legal copy of Photoshop CS6 when it was selling briefly for $250 and hoping to upgrade to CS7 when it came out. Now I guess I will not have that option. I seem to remember when OCR software was selling for $1000, now it sells for far less. This should give Corel and other software makers a chance to grab market share.

5 upvotes
wardsal
By wardsal (2 hours ago)

As a pensioner with a fixed income increased costs are not an option. I do not want any involvement with subscription based software or 'The Cloud'. I feel badly let down by Adobe, having used Photoshop since Photoshop 4.

8 upvotes
p-dub
By p-dub (2 hours ago)

If they could bundle this with match.com into an image editing/dating service I might bite.

4 upvotes
Robert Maben
By Robert Maben (3 hours ago)

I don't like the "cloud" I'lll use CS6 for awhile until a competitor enters the market because I will not upgrade to the Creative Cloud. No subscription based upgrades for me!

4 upvotes
itzhak_
By itzhak_ (3 hours ago)

I find it interesting when the end of an era can be pin pointed to a single event. If Adobe goes through with this, then I believe this decision will be such an event for Photoshop. Can't say I'm surprised though, it comes from the same company that tried to stop people from using the term "photoshopped", without realizing how much free publicity it was giving them.. Obviously, they must hate their product and are prepared to do what ever it takes to kill it.

4 upvotes
jhellmann
By jhellmann (3 hours ago)

The pricing is for Students to high. Manny of them have bought one Version and have been using it for years.
Now they have to rent the complete CC Suite :(

Comment edited 5 minutes after posting
0 upvotes
Octane
By Octane (3 hours ago)

None of the options truly express how I feel about it. And none of the three articles on Adobe's move are in any way critical or reflect how users feel. But I'm not surprised. Let's just be honest here, DPReview isn't a journalistic based news source, it is a marketing tool for a very large reseller (Amazon). It's purpose is to generate traffic and get people interested in buying products. Negative reporting doesn't get people in the mood to buy things. Don't expect to see actual journalism here, don't expect hard questions or truly critical articles. This site doesn't serve users, it serves Amazon.

14 upvotes
Cailean Gallimore
By Cailean Gallimore (3 hours ago)

Very few people actually need Photoshop. For most, it's bloated, over-priced, overkill. There are numerous alternatives that are more than good enough for the kind of photo editing that most people do.

2 upvotes
Paul Amyes
By Paul Amyes (3 hours ago)

Shame you can't choose all the first 4.

Most of my work flow for stills was done using a combination of LR and PSCS5 using plugins. So as I now don't trust a word Adobe say I don't want to get too reliant on LR so I installed Aperture last night and configured all my plugins to work with that. I'll keep CS5 till it no longer works for whatever reason and then I'll see what has developed, but I won't be spending anymore money with Adobe.

For video well I went to FCPX a while ago as it seems to work better for stills photographers who want do the occasional video piece.

It's no drama Adobe are acting as if they are the only game in town, but really they aren't and while consumer sentiment is decidedly anti Adobe at the moment one of their competitors will step up and try and monetarize that sentiment.

6 upvotes
vincent__l
By vincent__l (3 hours ago)

Creative Cloud reminds me of Obamacare

2 upvotes
DJMcK
By DJMcK (3 hours ago)

I also like to own what I pay for. Are we reaching the point in product development where improvements/new features are so minimally incremental that we can skip a generation when upgrading. My hunch is that Adobe realizes this and seeks on-line subscription as a way to maintain cash flow, but this quest is disguised around sales optics emphasizing earlier access to all these new incremental features. Its all about maintaining cash flow.
I have never liked that Adobe does not maintain backwards compatibility in ACR for say 1-2 generations. For example, why do I need to buy CS6 just to get ACR to support a new camera? Why aren't current ACR upgrades workable with CS4 or CS5?
The subscription model is likely to inspire/accelerate development of other software.

13 upvotes
opticaloptimum
By opticaloptimum (3 hours ago)

Adobe's plan is like the state forcing people to rent their homes rather than owning them.

8 upvotes
EvilTermite
By EvilTermite (3 hours ago)

I could live with paying an annual fee so long as it was $50/year or less. I realize that seems really low, but it is about the max I'm willing to pay. I don't use Photoshop all that often but I sure do like it when I need it.

2 upvotes
Sanjay Mehta
By Sanjay Mehta (4 hours ago)

It's quite obvious that this move in response to piracy concerns. I can't remember where I read it, but an Adobe manager was claiming recently that this move was driven by more by software development cost concerns than anything else.

Words to the effect that their new cloud strategy would make it cheaper for them to deploy software on the lines of Google's server side changes.

But when you look at the details, the software still downloads and installs on your machine and periodically goes back to Adobe servers for updates and license management. They also claim that it can run up to some 90 days without needing internet access.

If that is the case, it's really just the regular installation on your machine, with some internet access.

As an Aperture user who was considering Lightroom, I'm now planning to stick with Aperture. Apple's App Store model is much more convenient and reasonable.

3 upvotes
jtra
By jtra (44 min ago)

"this move was driven more by software development cost concerns than anything else"

Problem for Adobe is that Photoshop and related products are too good. It is becoming harder and harder to sell you next version.
Some professionals may need it, but most could live with CS6 for a decade (though RAW support for new cameras may force them to upgrade).

In fact when Adobe gets most customers on to this rental model (they may lower the price for some time to do so), they may significantly reduce their software development.

As long as you are locked into file formats, you will have to pay to rent your access to your files (and also to apply your PS skills). They won't need to add new important features by then like they did have to do in past for each CS release.

I (non-pro) use a GIMP (on Linux), Geeqie (sorting images) and some RAW converters - all free. I have considered LR and PS, but with this kind of software rental I don't like it. LR is not tied to CC, but it may be in future.

0 upvotes
mgblack74
By mgblack74 (4 hours ago)

What happens if you don't have a credit card?

0 upvotes
Octane
By Octane (3 hours ago)

You can buy a prepayed credit card and use that. It requires no credit history or bank account.

0 upvotes
mainger
By mainger (3 hours ago)

That's not a solution that is available in many countries, unfortunately.

2 upvotes
GaryJP
By GaryJP (2 hours ago)

So Photoshop becomes XBox.

0 upvotes
Matt
By Matt (4 hours ago)

I like to own what I pay for. Period

12 upvotes
vFunct
By vFunct (3 hours ago)

You don't own the software you pay for.

You only bought a license to use it.

If you "owned" it, you could sell copies of it if you wanted to. The only people that "own" it are the copyright owners.

3 upvotes
AbrasiveReducer
By AbrasiveReducer (3 hours ago)

I keep my DVDs in a safe deposit box to prevent the true owners from confiscating or de-activating them.

Comment edited 1 minute after posting
7 upvotes
Octane
By Octane (3 hours ago)

@vFunct that's not true. In many countries the so called license agreement is outdone by local law and you actually own the software. That level of ownership doesn't allow you to resell copies, but it's giving you much more rights than what the software companies do in the USA. For example in some countries you are allowed to modify the code to make it work for you. It also gives you the right to sell it again. When I sold a very expensive software after a few fears of use the company tried to prevent it. I reminded them of the local law of the country I was in and they very quickly nodded and the conversation was over.

But even in the US you own the license you payed for and Adobe can't legally take it away at will. The new subscription model does exactly that, though! They take your license away the moment you stop paying them. Big difference.

Comment edited 1 minute after posting
6 upvotes
vFunct
By vFunct (3 hours ago)

Again, that's not "ownership".

That's still a license- with expanded rights.

1 upvote
Octane
By Octane (2 hours ago)

Currently I own a license of Photoshop. Period.

Copyright, the source code or software patents is a completely different things. You also don't own those when you buy a smart phone, a car or buy music, yet you own it and can use it as long as you want. That was Matt's original point. Now you can continue to argue your own definition of what owning means, but that's missing the point of this discussion

1 upvote
Roman_93
By Roman_93 (1 hour ago)

I think you got the point. No need for sissy talk.

0 upvotes
meanwhile
By meanwhile (1 hour ago)

Yes, but it's a perpetual license. Not temporary.

0 upvotes
Total comments: 725
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