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Fujifilm promises 'definitive solution' to X10 white orb problem

By dpreview staff on Mar 5, 2012 at 18:45 GMT

Fujifilm has said it will provide a 'definitive solution' to the white orb blooming problem on its X10 enthusiast compact camera. No further details are available at this point but Fujifilm UK, speaking at the Focus 2012 show in Birmingham UK, said that it is aware of customer concerns and that there will be making a full statement on March 12th.

Comments

Total comments: 292
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letempsdevoir
By letempsdevoir (Mar 5, 2012)

COSINA Please help us with a good full frame rangefinder named Zeiss Ikon......

7 upvotes
Erik Johansen
By Erik Johansen (Mar 5, 2012)

I'm afraid "someone" at FujiUK promise too much.........

Fact is: No FW-update in the world can solve this problem. Can Fuji take the cost of change of the sensor?

0 upvotes
tinpusher
By tinpusher (Mar 5, 2012)

Well Canon had to do something similar to SOME G10s.
Whether a similar fix can be implemented on 120,000 X10s is another matter.

Anyway I look forward with interest to another Press Release using the English Language in the most ambiguous and non committal way.

0 upvotes
tesilab
By tesilab (Mar 5, 2012)

My guess is that they will announce a free "fix" to anyone who has a camera that suffers from the problem. (Even though they all do.)
Anyone who returns their camera will receive a new one with some kind of hardware fix. Most X10 owners will do nothing, having heard nothing, or not encountered the problem, or not think it is a problem, not want to part with the camera, or are too lazy to upgrade. Fuji will have established a reputation for supporting their brand, at not too outrageous a cost.

10 upvotes
Bryan Costin
By Bryan Costin (Mar 5, 2012)

Why are we assuming that firmware updates cannot fix the blooming problem?

0 upvotes
Erik Johansen
By Erik Johansen (Mar 5, 2012)

Fuji has promised....and tried once.....

1 upvote
tomhuynh
By tomhuynh (Mar 6, 2012)

I don't have orbs. I love my X10.

0 upvotes
CFynn
By CFynn (Mar 6, 2012)

@Tomhuynh - have you tried taking photos of bright lights using settings which produce orbs for other X10 users?

The orbs seem to be sensor (hardware) related - so not something that can be fixed in firmware. A "definitive" solution surely involves something like a recall and replacing the sensor, or maybe the whole camera.

Too many expensive cameras are released these days with real problems that only surface after the camera is in the hands of users. Manufacturers are obviously not investing enough in thorough beta testing of cameras before they are released.

Comment edited 2 times, last edit 7 minutes after posting
0 upvotes
snake_b
By snake_b (Mar 5, 2012)

If it is a recall, I'm betting it's going to be an upgrade, where you have to shell out more money, in order to get an XS1 or x100. Betting it's an exchange/credit program.

Enjoy paying more!

1 upvote
AbrasiveReducer
By AbrasiveReducer (Mar 5, 2012)

How do you know this? Did they consult with you?

6 upvotes
hesbehindyou
By hesbehindyou (Mar 5, 2012)

"How do you know this? Did they consult with you?"

His use of the phrase "I'm betting it's..." means he doesn't know, but is confident of his assertion.

3 upvotes
abortabort
By abortabort (Mar 6, 2012)

XS-1 has the same sensor / sensor blooming. It is not as popular a camera so you don't hear about it as much as X10. Neither of those other cameras are remotely similar to the X10 - people didn't buy the X10 because it was a cheaper X100 or XS-1, so offering customers those cameras is all a bit pointless.

0 upvotes
micahmedia
By micahmedia (Mar 5, 2012)

"click here" bit has no link.

0 upvotes
Richard Butler
By Richard Butler (Mar 5, 2012)

Sorry about that. It should be there now.

0 upvotes
manakiin
By manakiin (Mar 5, 2012)

Recall.

1 upvote
bed bug
By bed bug (Mar 5, 2012)

I feel like singing...

"to dream, the impossiblle dream..."

So does this mean a total customer recall and refund!!!

3 upvotes
Marco 2k7
By Marco 2k7 (Mar 5, 2012)

it's the only real way. pretty sure it's not fixable with firmware updates.

0 upvotes
Novaron
By Novaron (Mar 9, 2012)

Given that the XS-1 with the same sensor has the problem as at least one other comment has noted and WhatV Digital Camera noted in its review, it may be a sensor issue indeed. I would be interested in either camera but for this issue.

0 upvotes
Total comments: 292
123