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Fujifilm X10 firmware: Appears not to fix 'white orbs'

By dpreview staff on Feb 18, 2012 at 00:55 GMT

We've been taking a look at Fujifilm's recently released firmware update for the X10, which was designed to reduce the much-discussed 'white orbs' blooming effect. Our initial conclusions are troubling enough for us to pre-empt our forthcoming coverage of the issue with a quick update on our findings so far. 

The 'white orbs', or 'white discs' issue refers to the X10's tendency to render clipped point highlights as sharp-edged white 'blobs'. Sadly, all the indications from our studio and real-world shooting so far are that the update appears to have very little effect on the appearance or intensity of these artefacts.

We're still working through the necessary studio and 'real world' shooting for an in-depth look at the differences between the old and new firmware, and we'll post comparison images as soon as possible. Until then, our friend Jeff Keller at www.dcresource.com has posted a quick before/after firmware update comparison.

Comments

Total comments: 601
1234
Francis Carver
By Francis Carver (Feb 18, 2012)

DP Review, please don't tell that to some the blindly pro-Fuji people circulating here. And as bad as the issues are with the X10, the Fujifilm X-S1 that has just started shipping in numbers is already making waves in the following departments:

(a) Recorded white disc AND blue disc phenomenon (the latter in the center of recorded images).

(b) Severe lens sagging when the zoom lens is extended to telephoto. Looking at the distance of front lens barrel, that is not entire unexpected.

(c) Unreliable AF.

(d) Primitive video recording functionality.

(e) The worst case of jello/skew/wobble recording in CMOS-land.

Bravo, Fujifilm of Nippon. You give a brand new meaning to the once rather august moniker of "MADE IN JAPAN."

0 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

I think it's quite amazing that they're more post in this post than the G1X studio test samples. And I think it's good.

0 upvotes
Digitall
By Digitall (Feb 19, 2012)

Fuji's most adept than Canon, or more people who would like to buy this camera and don't buy because they are disappointed with the defect? Some will be. I had already noticed also.

0 upvotes
GaryJP
By GaryJP (Feb 19, 2012)

I'm one of those who has posted more on this than on my G1X.

Because my G1 X works and my X10 doesn't.

2 upvotes
Digitall
By Digitall (Feb 19, 2012)

True.

0 upvotes
M Jesper
By M Jesper (Feb 18, 2012)

*Does not fix

0 upvotes
SammyToronto
By SammyToronto (Feb 18, 2012)

It's a shame that quality control at Fuji seems to have slipped. I still have an F10 and an F20 with several thousands of pics each and they haven't missed a beat since day one (though I hardly use them now). As has been mentioned on photography websites, the orbs issue seem to be a hardware problem, so I do hope that Fuji will step up to the plate and issue a recall to fix it. Otherwise, they risk alienating a big chunk of their customers, including myself, not to mention scaring off potential new ones.

Comment edited 5 minutes after posting
2 upvotes
tessl8d
By tessl8d (Feb 19, 2012)

My F30 is a brilliant little camera, the irony here is that it's low light capabilities are what set it apart.I didn't like their subsequent efforts, so I've upgraded with other brands ever since. Glad I didn't rush out and buy the X10.

0 upvotes
Riccop000
By Riccop000 (Feb 18, 2012)

I noticed the same problem with my Canon G9 Poweshot: it is not so evident because the antialiasing filter mixes and blends it all. So the problem here is general only the antialiasing filter works much less ....

0 upvotes
binauralbeats
By binauralbeats (Feb 18, 2012)

Sorry, but you have no clue what you're talking about. No amount of anti-aliasing in the world would remove the ORBS.

http://www.dcresource.com/news/newsitem.php?id=4467

2 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

It's not the same some blooming (and more in a camera with a very little sensor) than an universe plenty of ORBS!

0 upvotes
tem00
By tem00 (Feb 18, 2012)

Kinda glad it failed for me, as a former Fuji fan, I would have never really tried the Nikon V1 if the X10 had worked out. It's a magnitude above the X10 in so many areas. Sometimes things work out for the best.

2 upvotes
T3
By T3 (Feb 18, 2012)

Seems like more of a sensor/hardware problem, so it's no surprise they can't fix it with a firmware update.

2 upvotes
tipit08
By tipit08 (Feb 18, 2012)

" Problem... ? ? "
" What problem ? "

Fuji rep

Comment edited 32 seconds after posting
2 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

And in a related note.... both of the Internet's fabulous "Fuji Guys" will be filing for unemployment compensation benefits at the local labor office come Monday, 20 February 2012.

"SS Fujifilm" -- going down, down, way down. :-))

0 upvotes
GaryJP
By GaryJP (Feb 19, 2012)

You can't make this stuff up:

REAL Fuji rep:

KB: I don't actively shoot into, like, that, (looks up at the bright overhead lights) because ow, that hurts right now. I've got orbs just looking at that. But I did hear about it. I saw it on dpreview. I saw it on a couple places. Yeah, that's part of the sensor. It's part of the way it's built. To have any answers about whether or not it's being fixed ..."

0 upvotes
binauralbeats
By binauralbeats (Feb 18, 2012)

Who would buy the $2k US X-pro camera after this (or anything from Fuji)?

5 upvotes
Jmmg
By Jmmg (Feb 18, 2012)

Fuji FANBOY who never actually own a Fuji and just here rube it into REAL unhappy Fuji owner and off course they will never really buy a X-Pro 1 but they will say that they can't wait to have it and use it so and so!

Comment edited 46 seconds after posting
0 upvotes
sroute
By sroute (Feb 18, 2012)

X100, sticky aperture blade problems.

X10, white orbs of hell.

X-Pro1? What do you have in store for buyers? Hopefully nothing but good photographs but, speaking as a former X100 owner whose camera fell victim to the SAB issue, it is hard to put these experiences out of mind when considering the latest offering.

4 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

If you put the Fujifilm cameras out of your mind, hopefully with time the bad experiences will fade as well from memory.

Hope springs eternal!

0 upvotes
snake_b
By snake_b (Feb 18, 2012)

Let's see how Fuji works:
-they ignore questions about dealers that have demo copies of the x-series
-dealers appear instructed to not allow demos
-Fuji Germany arrogantly sent me a youtube x10 video that we've all seen and said "here is the demo"
-X100: wealth of problems, from the firmware to the mechanical problems with the apertures failing
-X10 orbs and dust in the lenses, along with firmware issues AGAIN
-X-S1: ORBS, despite knowing the sensor in the X10 was creating trouble, they decided to use it anyhow in a second camera.
-Who knows what we're going to see with the x-pro-1

-Years of decentered lens F-series cams.

Seems more like a shady company than an ethical one. And I'm sure they don't care to prove me, nor anyone else wrong.

4 upvotes
HowaboutRAW
By HowaboutRAW (Feb 19, 2012)

Surprised, the big photo stores in New York City have demo copies of both the X100 and the X10.

Not commenting on the other problems with either camera, since I haven't used either one beyond the floor demonstration units in New York.

0 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

My uncle is an attorney. If you are the owner of one of these Fuji cameras, stay tuned to receive correspondence from him about the upcoming class action civil law suits that you can and should partake in.

I doubt Fujifilm USA is going to be getting away with all this hustle-free.

0 upvotes
Vlad S
By Vlad S (Feb 19, 2012)

@Francis Carver: what for? To get a Fuji coupon and hand your uncle a couple of million bucks?

1 upvote
newe
By newe (Feb 18, 2012)

Maybe they will do better with the Fuji S6...I heard it is slated for release this year.

0 upvotes
tem00
By tem00 (Feb 18, 2012)

The customers for the S6 would be a lot of X10 type buyers. After getting stung on an X10, I doubt many would give Fuji another shot.

0 upvotes
sarkozy
By sarkozy (Feb 18, 2012)

you can avoid the ORBS
or they can be produced
according to taste

1 upvote
makofoto
By makofoto (Feb 18, 2012)

Nothing's perfect ... make it work for you:

http://images33.fotki.com/v1073/photos/4/43793/4909192/RaeBearbyRhet-vi.jpg

4 upvotes
sarkozy
By sarkozy (Feb 18, 2012)

This photo I had never shot so ;)

0 upvotes
Jmmg
By Jmmg (Feb 18, 2012)

Again, WTF are you smoking?

0 upvotes
Alphaloki
By Alphaloki (Feb 18, 2012)

Nice shot!

0 upvotes
tipit08
By tipit08 (Feb 18, 2012)

Sarcastically funny !

0 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

lol, nice 1

0 upvotes
ljclark
By ljclark (Feb 19, 2012)

Sooooooo

I didn't realize they got that big when they grew up.

Is the girl teaching it tricks? Sit. Stay (the hardest trick). Roll over (the easiest trick). Get the paper. Play dead. Shake.

1 upvote
oselimg
By oselimg (Feb 19, 2012)

@makofoto...Hilarious!!!!! and what Fuji would probably call "a creative approach to overcome universal phenomenon in digital photography"

Comment edited 2 minutes after posting
0 upvotes
sarkozy
By sarkozy (Feb 18, 2012)

I Love the X10 !!!
is a Cult-Cam
can provoke the ORBS as a stylistic and artistic use

Comment edited 1 minute after posting
0 upvotes
Jmmg
By Jmmg (Feb 18, 2012)

WTF are you smoking dude?

1 upvote
BazBalzac
By BazBalzac (Feb 18, 2012)

http://en.wikipedia.org/wiki/Cognitive_dissonance

1 upvote
Revenant
By Revenant (Feb 18, 2012)

Yeah, the orbs are beautiful! It's too bad only Fuji possess the sensor technology required to create this artistic effect, but hopefully Olympus will soon introduce a White Orb art filter.

4 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

Sarko, I understand the people of France want you gone forthwith from the Elysee Palace.

0 upvotes
Jmmg
By Jmmg (Feb 18, 2012)

All I can say is I am so glad I got rip of this POS, sold it to a friend who is a real estate agent only needed a camera for interior shot for houses. His company paid for it and I don't feel too bad this POS end up as a company camera and if it breaks or not doing what they needed, they just throw it away and buy another camera. Fuji...sayonara, I will never give another cent of my hard earned money to you and I will tell everyone that I ever know that Fuji sucks and don't care about QC and their customer. I whole heartedly hope you will follow Kodak soon!

Comment edited 2 times, last edit 1 minute after posting
8 upvotes
skytripper
By skytripper (Feb 18, 2012)

Please don't waste our time with your angry brain dumps. You don't say a single word about the issues you had with your X-10. Truly worthless comment!

5 upvotes
Eppoh66
By Eppoh66 (Feb 18, 2012)

Can we please keep it civilized? No need for verbal agression.

2 upvotes
tem00
By tem00 (Feb 18, 2012)

I guess if I had exceeded my 30 day return period, I would find reasons to say orbs don't bother me. It's human nature to do that.

But I bet most would not keep the camera after spending $600 if they had the option get a refund.

2 upvotes
Barton H
By Barton H (Feb 18, 2012)

You're all missing the point - following the tsunami damage to their nuclear power plant, the white orbs are traces of radioactive dust hitting the sensor during assembly thus causing a shine path. The effect will outlast the sensors by 10,000 years (half life).

(Of course, if you believe this, you'll believe anything!).

2 upvotes
Digitall
By Digitall (Feb 18, 2012)

This means I'll have to stick with this defect in my camera for 10,000 years? So I'll have to return it.

0 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

But if you use Angle Dust, the effect of the X10/X-S1's Nuke Dust will be partially neutralized, thankfully.

0 upvotes
Prairie Pal
By Prairie Pal (Feb 18, 2012)

My hat is off to Dpreview for their diligence and for promptly alerting the public. It will probably save people from buying the camera based on the announced software fix. Current owners still within the return period who may have relaxed their urgency when Fuji announced the fix, can give the camera back before it's too late.
It's really disappointing how manufacturers clam up and ignore their responsibilities after they churn out a dud.

2 upvotes
ecm
By ecm (Feb 18, 2012)

The Fujifilm forum is a frenzied violent mob out for Fuji-flavored blood right now - this'll help....

3 upvotes
cxsparc
By cxsparc (Feb 18, 2012)

Strange things go on here: Some defend Fujifilm to the death inspite of many available pictures illustrating that quite a lot of the X10 have this problem.

When I compare this to the clicking-when-shaken issue of the Nex 5N, Sony offered free repair for any camera send it. As my copy was fine, I did not have to resort to this. But if Fujifilm does not take up the responsibility to repair these cameras, it is a sign that this company either does not care about their customer (see arrogant letter) or that they know it can't be fixed.

So it is not a matter of providing a perfect camera, it is rather a matter how you handle a bug or crisis in an appropriate way.

Comment edited 15 seconds after posting
13 upvotes
ChrisKramer1
By ChrisKramer1 (Feb 18, 2012)

The control wheel at the back is way too loose as well.

2 upvotes
Percival Merriwether
By Percival Merriwether (Feb 18, 2012)

Don't worry, Adobe will come out with the "Fuji Big White Blob Remover" tool in their next version of Photoshop.

Comment edited 1 minute after posting
1 upvote
Prairie Pal
By Prairie Pal (Feb 18, 2012)

Followed shortly by a Paint Shop Pro filter to turn the blob into an artistic twirly star.

1 upvote
scott_mcleod
By scott_mcleod (Feb 18, 2012)

Or an emoticon... or something equally useless

0 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

Now, it will be a $149.95 extra cost plug-in utility instead.

0 upvotes
tobias2003
By tobias2003 (Feb 18, 2012)

Well there are lots of other cameras that do this, maybe not to the same extent.

0 upvotes
GaryJP
By GaryJP (Feb 18, 2012)

Then you haven't seen the problem

3 upvotes
Roland Karlsson
By Roland Karlsson (Feb 18, 2012)

Of course they cant fix the orbs. Its a sensor problem. Maybe you can make the firmware to avoid the problem. But hardware problems cannot generally be fixed by software.

3 upvotes
Pbvascon2
By Pbvascon2 (Feb 18, 2012)

I returned my X10 because of this issue. The effect is easy to reproduce if you shoot bright specular highlights, even in casual daylight photos:

http://forums.dpreview.com/forums/read.asp?forum=1012&message=40643877

It is a shame because the X10 would otherwise be my preferred compact camera.

4 upvotes
photo nuts
By photo nuts (Feb 18, 2012)

Very sad. Seems that Fujifilm still can't get their sensor right

3 upvotes
JWilliam
By JWilliam (Feb 18, 2012)

Fuji,

Do the right thing and recall the camera to replace the x10 sensors.

Stand behind the customers who support you in good faith.

13 upvotes
Ol Iver S
By Ol Iver S (Feb 18, 2012)

a very big hand to dcresource and dpreview for their ongoing interest in that matter! i am curious when fujifilm will break their silence... ;)

9 upvotes
Jim Cassatt
By Jim Cassatt (Feb 18, 2012)

For the kind of photography I do, orbs are not a real issue. More troubling to me is the problem of rendering RAW images in Lightroom. Any sort of sharpening yields unacceptable noise. I don't know whether the problem is with Adobe or Fuji.

1 upvote
PAUL TILL
By PAUL TILL (Feb 18, 2012)

I agree, I too have trouble sharpening these new CMOS EXR sensor images.

0 upvotes
ashwins
By ashwins (Feb 18, 2012)

The problem is the noise.

0 upvotes
Josh152
By Josh152 (Feb 18, 2012)

Too bad Fuji will never admit it is a sensor fualt. If they did they would have to take back all the X100's they have sold. I figured there was no way a firmware update would fix this problem anyway since it is obvious even to me that it is probably the sensor.

1 upvote
PAUL TILL
By PAUL TILL (Feb 18, 2012)

What has the X100 got to do with the faulty sensor in the X10?

0 upvotes
kwa_photo
By kwa_photo (Feb 18, 2012)

What? The X100 is a TOTALLY different sensor than the X10 and not impacted by the orbs of doom....the X100 has a great sensor! Probably the BEST non-FF sensor around!

0 upvotes
Josh152
By Josh152 (Feb 21, 2012)

It's called a typo idiots.

0 upvotes
sarkozy
By sarkozy (Feb 18, 2012)

Jeff Keller: I'm starting to think that this is a hardware issue that cannot be easily fixed"

Yes - it is a hardware fault: sensor - no chance for improvement . . .

1 upvote
PAUL TILL
By PAUL TILL (Feb 18, 2012)

You don't say!

0 upvotes
sarkozy
By sarkozy (Feb 18, 2012)

yes - i say ;)

0 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

C'mon, Paul. You need to step in right now and valiantly DEFEND both the Fujifilm X10 and the X-S1 against its hundreds (thousands?) of clueless detractors.

0 upvotes
whtchocla7e
By whtchocla7e (Feb 18, 2012)

Unacceptable. I hope Fuji get all the crap they deserve for this mishap.

Comment edited 17 seconds after posting
4 upvotes
PAUL TILL
By PAUL TILL (Feb 18, 2012)

The big boys a FujiFilm probably don't even understand English so have no idea what we are all going on about. ;)

1 upvote
GaryJP
By GaryJP (Feb 18, 2012)

I'm wondering if they understand photography.

1 upvote
Francis Carver
By Francis Carver (Feb 19, 2012)

If you read the X-S1 user's manual, like I did... I understand it was originally written in Japanese, then translated to Venusian, and then from Venusian they adapted into English. It shows, too.

0 upvotes
Nikonworks
By Nikonworks (Feb 18, 2012)

The clipping suggests a sensor problem, I think?

How can firmware update correct sensor problem?

1 upvote
ian3b
By ian3b (Feb 18, 2012)

The severity of this issue must depend on what sort of conditions you are shooting in. Fortunately I haven't encountered this problem after 6000+ exposures since purchasing the X10 in early November. I guess if orbs were ruining my photos I would be singing a different tune, but so far I have not seen any (in my own pictures, I have seen the examples online). So unlike some other early adopters I am still enjoying this camera and I have been more than satisfied with the image quality.

2 upvotes
AlpCns2
By AlpCns2 (Feb 19, 2012)

Of course you are right and you are completely reasonable, but that's not what some want to hear. Looking around here one cannot escape the impression that some are after blood, and try to criticize everything and anything - even the manual.

0 upvotes
sarkozy
By sarkozy (Feb 18, 2012)

I will hold my X10 anyway. A X1Pro - I will not accept this error

0 upvotes
Portuense
By Portuense (Feb 18, 2012)

Appears?

0 upvotes
sarkozy
By sarkozy (Feb 18, 2012)

Understand the excitement is not quite
There are worldwide, such B. photos on Flickr thousands of pretty or very good photos and only about 50 photos with ORBS?

I hold my X10 ;)

Comment edited 2 times, last edit 2 minutes after posting
0 upvotes
PhotographicPhil
By PhotographicPhil (Feb 18, 2012)

??? This makes no sense!

0 upvotes
brkl
By brkl (Feb 18, 2012)

That's probably because the orb photos are ruined. Why would you upload them?

0 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

Sarko, the people of France have spoken. Us Americans, too.

0 upvotes
Rob Klein
By Rob Klein (Feb 18, 2012)

Well, all of this may be true, but I can say that my X10 with both the old and the new firmware does NOT exhibit the white orb phenomenon. Perhaps, I am just fortunate or too dumb to notice.

1 upvote
ljclark
By ljclark (Feb 18, 2012)

Did you test both versions of the firmware under controlled conditions at low ISO?

0 upvotes
AlpCns2
By AlpCns2 (Feb 19, 2012)

Same here. Maybe its only a certain part of a production batch that's affected. I've seen the examples online, but I've seen very good pictures of the same camera in similar conditions.

0 upvotes
johnduncan
By johnduncan (Feb 18, 2012)

The use of the word 'appears' is fair, btw, since the investigation is incomplete; 'initial conclusions'...'all the indications [so far]'...'appears to have very little effect'...'We're still working through the necessary studio and 'real world' shooting'.

0 upvotes
ogl
By ogl (Feb 18, 2012)

White orbs is very rare effect.

0 upvotes
nicador
By nicador (Feb 18, 2012)

Yes and no.
It's systematic on night shots long exposure low ISO. But you're not going to shoot this sort of pic all the time i suppose.

0 upvotes
johnduncan
By johnduncan (Feb 18, 2012)

'Easily reproducible' ≠ 'rare'

Comment edited 27 seconds after posting
0 upvotes
wetsleet
By wetsleet (Feb 18, 2012)

"'Easily reproducible' ≠ 'rare'"

Eh? Why ever not? The circumstance can be rare, even though it may be easy to reproduce. My Nikon D70 will produce ghastly colour banding if I try to take long exposure night shots. Very easy to reproduce, does it every time I take long exposure night shots, which is to say, very seldom.

1 upvote
GaryJP
By GaryJP (Feb 18, 2012)

It is not rare. It depends entirely what you are shooting.

If your camera made breasts look like pineapples, it would be a non-existent effect unless you pointed it at a naked woman.

0 upvotes
Jostian
By Jostian (Feb 18, 2012)

but acceptable on a $600 P&S?? I think not...

0 upvotes
Malikknows
By Malikknows (Feb 18, 2012)

I've been lurking here now for several weeks, trying to decide to buy an X10 or X100 (or an X1Pro to replace my old Contax G2!), and have appreciated the discussion. I'm the rankest amateur and see the merit of both critics and advocates. Certainly the orbs are both real and unacceptable and need to be remedied. Even I can see that. Very disappointing that this firmware fix failed to do so. But I also see that Fuji is trying hard to innovate, and bring new technologies to the market very, very rapidly. The pace of technological change is quite breathtaking! They are clearly listening to their customers but struggling to execute. I have to side with a company that's investing, researching and trying to innovate. Perhaps I'm too easily pleased, but I look on the X-line of products, faults and all, with wonder and great anticipation. We are right to point out flaws and demand perfection, but I guess I'd like to see more charity and appreciation for the difficulty of the task.

3 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

I was waiting, and waiting and now I know something: I won't be their guinea pic, and much less with my money... not me.

5 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

BTW, Malikknow... will you buy a FUJI??? that's THE question,.

0 upvotes
Malikknows
By Malikknows (Feb 18, 2012)

Definitely. Waiting for the X1Pro. Money's tight right now but I need a smaller travel camera when the Canon DSLR is too big and cumbersome.

0 upvotes
AkinaC
By AkinaC (Feb 18, 2012)

If Canon dslr is too big then you wont get a Nikon or any other DSLR anyway (Well I found the entry ones are quite small; compared to my old EOS 1V slr), get a NEX or m4/3 instead

1 upvote
Alfie Smith
By Alfie Smith (Feb 18, 2012)

LOL LOL, why not a X10, Malik??? No answer needed. We know...

0 upvotes
Josh152
By Josh152 (Feb 18, 2012)

The thing is this isn't some $200 point and shoot. For the money the X100 costs any problem like this is unacceptable and quite frankly should have been caught by QA before the first camera even left the factory. I would never buy a camera as expensive as the X1Pro or the X100 from a company that has the QA issues Fuji does.

1 upvote
CARREGAL70
By CARREGAL70 (Feb 18, 2012)

I agree with your comments but Fuji literally spawns new models every six months. They cannot hope to field test them all and I think with all their efforts at R&D at least the higher end ones should be done.

Owners of X10's with the orbs are right to feel put out but being more charitable (perhaps less critical) has little place when one has spent over $600 on a defective item. I hope Fuji manages to fix it quickly.

You are not too easily pleased and I am glad there are people like you to give a more balanced view. Many comments by some members on these forums are quite unjustified and rude.

0 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

Fujifilm probably considers its customers idiots and harbor zero respect for them. "Let them eat cake and lwt them be damned," must be the Fuji corporate logo at their Japanese HQ.

0 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

I'm from Europe (Spain)... Last year I visited New York, and I enjoyed taking some awesome pics from Top of the Rock by night ( and later I made some wonderful panoramas) with my G12, and with my LX3...
I just imagine if my camara had been the X10... and I-m starting to cry.

1 upvote
MWorsdorfer
By MWorsdorfer (Feb 18, 2012)

Maybe I am one of the lucky people in this world that don't seem to understand what you are all going on about. I've been using my X10 since I got it early in December. I have travelled with it around the world taken someting like 2000 images in all sorts of conditions. Day, Night in freezing cold conditons in New York and DC and blazing hot and humid Mozambique.
And guess what my images are amazing. Thank you Fujifilm. Can't wait to receive my X-Pro1 which I have on order. And by the way I've been shooting with my D700 something like 50000 images in the past 3 years and know what I'm talking about. Sorry if I bored you all :-)

2 upvotes
lightandday
By lightandday (Feb 18, 2012)

Hi,
Please post examples - in Mozambique - let us have details of ISO etc. All the best !

1 upvote
Alfie Smith
By Alfie Smith (Feb 18, 2012)

We are not bored at all. We want to see your amazing images...

0 upvotes
sarkozy
By sarkozy (Feb 18, 2012)

I think for the moment should also be taking "15000" pictures of the X10 meet on Flickr ;)
http://www.flickr.com/groups/1773207@N23/pool/
http://www.flickr.com/groups/fujix10deutschland/pool/

0 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

I just so love how these Fuji employees have to post their "beaming Fuji support" posts here and on other forums. Sounds a bit desperate, though, and totally against all documentary evidence.

0 upvotes
MWorsdorfer
By MWorsdorfer (Feb 20, 2012)

Too bad for you, I am not connected to Fujifilm in any way whatsoever. In fact it's the first camera I've bought from them. If you had read above you would've seen I'm using Nikon camera's.
And yes, as soon as I get a free minute I will post X10 images on my blog.
mworsdorfer.blogspot.com

0 upvotes
professor4321
By professor4321 (Feb 18, 2012)

In such a competitive market customer service is very important.
On the other hand such is the demand for newer, better equipment by users some companies may rush through RandD and Quality Control may also suffer.
When new products are released every six months one shouldn't be surprised when quality suffers.
The question to be be asked is are people willing to wait 2 years for a new model which works perfectly?
What would people then talk about?
How about PHOTOGRAPHY!

3 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

This is not a philosophical topic. We are talking here about FUJI firmware version. Fuji said that it reduces the white blooming efect. and IT DOESN-T. Shame on Fuji twice. First, the product was not good. Second, their are liers and unables to fix that.
About your question, better you can ask the manufacturers !!! is their DUTY to offer good products, with good Quality Control. They get our money for good products. We know that lately happens too often that some products are solds without finishing their QC period, but not all the manufacturers are the same... and we are here to know more, not to hide and to be cheated... sorry.

4 upvotes
professor4321
By professor4321 (Feb 18, 2012)

The question remains, are you willing to wait 2 years for a product or are the demands of the consumer such that companies feel it necessary to take shortcuts in order to meet those demands, risking possible technical problems as a result.
In a sense it is a philosophical topic as it's the company's philosophy that can contribute to such problems caused by the ever increasing demands of the customer and their way of dealing with it.
How many times have people complained about waiting so long for a new product only to then complain when the product is released quickly but with defects? One can't have it both ways!
Companies work on percentages and if only a small percentage of customers complain this trend will continue.
Is it correct? No.
Will it continue? As long as people keep on buying the products and demanding a quicker turnover of newer products, then yes.

2 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

"demanding a quicker turnover of newer products". I don't agree. People are demanding BETTER products, and buy a new one if they believe that cover their expectations (real or created by marketing)
e.g. are people demanding 18 Mpx. portable cameras? I know the answer: NO. But it's marketing and to sell specifications over quality is very easy... but that won't last forever (I hope, I'm a dreamer). Some companies slowed down the pixel's race... and they have sold more.
FUJI X10 would be a very good product, but the ORBS is a real and big problem, so... in the market law, they will pay the price. i.e. a powerful silicon prosthesis french company , P.I.P will pay that price...as Dow Corning did.
Knowledge and information is good for us, as consumers, and I will not help to hide their mistakes.

1 upvote
professor4321
By professor4321 (Feb 18, 2012)

People ARE demanding new products!
It's human nature to want bigger, better, faster and a lot don't care as long as it's new. Some people buy a product based solely on its colour! This is fed by marketing so continue to dream!
Look at this site. Every day people write wanting something more as if the camera they've got can't take a decent picture.
The megapixel race still continues with compacts although not with most enthusiast models as the companies have heard the reaction of enthusiast photographers who realise the benefit of a lesser pixel count and even though they are a niche market the companies realise they can sell them at a higher price.
The ORB problem.
AS I CLEARLY STATED;
Is it correct? No.
Will there be consequences? If enough people complain, yes, if not, then no.
Should be companies be held to account? Yes.
Should thier mistakes be hidden? No.
And my question STILL hasn't been answered, are you willing to wait 2 years for a problem-free camera?

0 upvotes
T3
By T3 (Feb 18, 2012)

New products aren't being released every six months. It only seems that way because so many companies are introducing so many products. But they aren't all coming from the same company. Even Canon Rebels, with have an extremely short update cycle, are updated-- on average-- about every 14-18 months.

0 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

@professor4321: Of course I would do.And I did. And knowing that no one camera will be perfect. And I can add: I never have bought a camera without being quite sure of what I must expect from it. I can wait some months to check that all is going ok. I was thinking lately about a 5D II, i.e. I don't care if a 6D or 5DIII is coming... but maybe it's not my kind of camera.
Maybe I will make (just maybe) an exception with Canon G1X, because I will visit London next month, and gift my only DSRL. But I'm quite sure that what I can expect from them. (as I do from Panasonic too. And I passed the m4/3 and late month I was thinking to get one too when it's clear that they have enough lens and they will not abandon easily the system, as they did with DSLRs ).
I understand what you say, but I believe that are the manufactures who actually manage the camera's market, and is our duty to change a bit their abuses (or call them marketing tricks). Sorry about my broken english, btw

Comment edited 12 minutes after posting
1 upvote
professor4321
By professor4321 (Feb 18, 2012)

That's what the X10 buyers thought too!

0 upvotes
Alfie Smith
By Alfie Smith (Feb 18, 2012)

Yes, I know, nobody wants to be cheated... and I'm sorry... It's because that I want FUJI at least recognize the mistake, say sorry, and "pay" for it.
P.S.: I'm watchin several X10 buyers very happy... and I can't understand them. Nobody can easily recommend fuji X10 as a good product, even Fuji as a good brand at this moment.

Comment edited 1 minute after posting
2 upvotes
Francis Carver
By Francis Carver (Feb 19, 2012)

@ professor4321: So you work for Fujifilm, too? My, my.... there are so many of you.

0 upvotes
professor4321
By professor4321 (Feb 18, 2012)

This is where sites such as DPR shine and where the comments and forums sections can be very useful.
It was on such a site that the Pentax K5 sensor problem was identified. Identified by USERS, not speculators or haters of a particular brand.
Pentax came clean on the issue and replaced the affected cameras, mine icluded, and in my case, within the month.
As Fuji has admitted the problem perhaps it would be wise to offer a refund to dissatisfied customers rather than a recall as some USERS seem happy with their purchase.
Although this is a niche market and this problem at first may be restricted to photo websites if it becomes more public it affects not only this model, but the public's perception of all it's cameras and indeed all products.

9 upvotes
dvilaplana
By dvilaplana (Feb 18, 2012)

C'mon guys, "Appears not to fix..."???. Why do not you say the truth? It is easy, you only need to write "Does" instead of "Appears". Why are you so afraid? Shame on Fuji, not you.

Comment edited 2 times, last edit 10 minutes after posting
9 upvotes
D1N0
By D1N0 (Feb 18, 2012)

I am now very tempted to get this camera, just because of people ganging up on it :p.

4 upvotes
GaryJP
By GaryJP (Feb 18, 2012)

You can buy mine.

7 upvotes
T3
By T3 (Feb 18, 2012)

Do you also buy cars that have faulty brakes because people "gang up on it"?

1 upvote
Francis Carver
By Francis Carver (Feb 19, 2012)

@ D1N0: Say, I've got a 2010 Toyota for sale. Real cheap.

0 upvotes
D1N0
By D1N0 (Feb 19, 2012)

I don't have a drivers license. And there turned out to be nothing wrong with Toyota, so if i had a license i would certainly buy one :p

0 upvotes
johnbatten
By johnbatten (Feb 18, 2012)

I must be lucky as my X10 operates an orb-free zone! The camera does drive me to drink at times (RAW files/pesky Silkypix and a fiddly Menu etc) and I can't wait for the decent version to come out but right now at 100 ISO this amazing camera gives amazing results...

I know one shouldn't have to do it but it works if you adapt to the camera rather than try and make the camera adapt to you.

Come on Fuji - Version 2 please!

0 upvotes
Jostian
By Jostian (Feb 18, 2012)

And from Fuji...silence!! very inspiring, first you laughed at the orbs saying the sensor functions within normal parameters...mmm no! now with 5 review sites getting orbs in their testing lets see how long Fuji stay in denial... a $600 P&S with a faulty sensor... 'Made in Japan' indeed!!!

2 upvotes
locke_fc
By locke_fc (Feb 18, 2012)

What's 'Made in Japan' indeed supposed to mean?

3 upvotes
Josh152
By Josh152 (Feb 18, 2012)

Some people have the erroneous belief that products manufactured in Japanese factories are some how superior to products made in factories in china or Twain. Even though the factories are by the same company and use the same specs and tolerances.

1 upvote
Francis Carver
By Francis Carver (Feb 19, 2012)

Oh, great question, but in digital camera terms the answer is easy.

"MADE IN JAPAN" = "PROCEED ON YOUR WON RISK AND WITH EXTREME CAUTION."

Thanks, Fujifilm. We are all talking about Japanese products. But not in the same way we did in the good old days, see?

0 upvotes
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