Canon US video and printer rebate glitch
Nov 19, 2008 at 16:03 GMT
Canon has asked US customers planning take advantage of its rebate program not to cash the checks they have received, following the company handling the rebates filing for bankruptcy protection. The problems relate to rebate checks for video and printer products dated prior to November 14th. Any customer yet to send-in rebate materials should also delay until further notice.
Canon made the following statement: "The third-party rebate processing company that implements Canon’s rebate program covering printer and camcorder products filed a Chapter 11 Bankruptcy petition on Friday, November 14. Any customer who has received a rebate check for these products dated prior to November 14, should not cash the check as it may bounce. Canon is diligently working on steps to ensure that eligible consumers receive valid rebate checks as soon as possible. More information will be available on our Web site by Friday, November 21.
"We understand this is an inconvenience to customers. We are working to resolve this issue as soon as possible. Consumers who have questions about our rebate programs should call Canon’s Customer Call Center 1-800-OK- CANON."