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Canon issues A650 IS service notice

By dpreview staff on Oct 8, 2007 at 10:39 GMT

Canon has identified a light leak affecting a limited number of its Powershot A650 IS cameras. The affected cameras have a zero as the fifth digit of their serial numbers and Canon have pledged to repair them at no charge via their local factory service centers. More info after the jump.

Click here to visit your local Canon site to arrange service

Service Notice: Light Leak

PowerShot A650 IS

To owners of the PowerShot A650 IS digital camera:

October 3, 2007

Thank you for using Canon products.

We have recently discovered that, under specific shooting conditions a problem may occur in images taken with this product. The details of this problem are described below.

Phenomenon
When shooting with the camera's variangle LCD monitor open under sunny skies, where sunlight shines directly on the exposed back of the camera, problems like the one shown in the image below may occur.

Affected Cameras
Powershot A650 IS digital cameras that have a zero in the fifth digit from the left (xxxx0xxxxx) in the serial number listed on the bottom of the camera are affected.

However, even for cameras with the serial number described above, if there is a marking on the inside of the battery cover like the one in the image below, this problem has already been corrected and the camera may be used as is.

Support
Canon USA, Inc. will repair affected cameras for residents in the USA and Puerto Rico free of charge at our Factory Service Centers.

Please note that if you use an affected camera without repairing it first, you can work around this problem by shooting with the variangle LCD monitor closed, as shown below.

We offer our sincerest apologies to customers who have been inconvenienced by this problem. We will continuously strive to improve our quality management to ensure that our customers can use our products with confidence. We hope our efforts will earn your understanding.

Contact Information for Inquiries
Call Center
1-800-828-4040 (toll free)
8AM - Midnight - Monday to Friday
10AM - 8PM - Saturdays
Email: carecenter@cits.canon.com

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