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Fuji USA issues service advisory notice

By dpreview staff on Oct 4, 2005 at 14:30 GMT

Fuji Photo Film USA has announced a service advisory notice for four of its digital cameras. The FinePix S2 Pro Digital, FinePix A303, F410 and F700 may all develop a problem with the CCD sensor, which leads to captured images that appear completely black, have a purplish cast or multi-colored distortions. Fuji USA will repair all affected cameras (serial numbers are listed below) free of charge, even if the one-year warranty has expired.

Click here for more information on the FinePix S2 Pro Digital

Click here for more information on the FinePix A303, F410, and F700

Click on the manufacturers' names below to find out which of their cameras are affected:

Press Release:

Service Advisory to Owner's of the FinePix S2 Pro Digital Camera

FUJI PHOTO FILM U.S.A., INC. announces that some of the FinePix S2 Pro digital camera models may develop a problem with the CCD imaging sensor. During a certain period in the production process, there was a lack of uniformity in the quality of the CCD. It was determined that this problem may happen due to a combination of CCD quality and usage/storage conditions or age deterioration. However, the problem affects a limited number of units and may not occur in all cameras.

The symptom is captured images that appear completely black, have a purplish cast or multi- colored distortions. The following list of serial numbers may be affected:

Model Serial Number Range:

FinePix S2 Pro 31A127**~31A143**
32A000**~32A039**
33A000**~33A007**
34A000**~34A004**

Serial numbers are found on the bottom of the camera.

If your camera serial number is on the list and experiences the symptoms described above and has no other additional damage/malfunction, FUJI PHOTO FILM U.S.A., INC. will repair your camera at no charge, even if your standard one-year limited warranty has expired. If your camera is beyond the standard one year, limited warranty period, you will receive a written estimate for any additional damages or malfunctions not listed in this Service Advisory.

This announcement is issued by FUJI PHOTO FILM U.S.A., INC. and is limited to only those Fujifilm products imported to the U.S.A. by FUJI PHOTO FILM U.S.A., INC. and sold by FUJI PHOTO FILM U.S.A., INC. to authorized dealers.

Service Advisory to Owner's of the FinePix A303, F410, and F700 Digital Cameras

FUJI PHOTO FILM U.S.A., INC. announces that some of the FinePix A303, F410, and F700 digital camera models may develop a problem with the CCD imaging sensor. However, the problem affects a limited number of units and may not occur in all cameras.

The symptoms are captured images that appear completely black, have a purplish cast or multi- colored distortions. These symptoms would be seen on the camera LCD monitor when the camera is in the shooting mode or during playback. A limited number of these models will have these problems. The following list of serial numbers and model names may be affected:

Model Serial Number Range:

FinePix A303 3JA4****~3JA5****
FinePix F410 32A1****
32A6****~32A7****
32A9****
FinePix F700 33A0****
34A1****

Serial numbers are found on the bottom of the cameras

If your camera serial number is on the list and experiences the symptoms described above and have no other additional damage/malfunction, FUJI PHOTO FILM U.S.A., INC. will repair your camera at no charge, even if your standard one-year limited warranty has expired. If your camera is beyond the standard one year, limited warranty period, you will receive a written estimate for any additional damages or malfunctions not listed in this Service Advisory.

This announcement is issued by FUJI PHOTO FILM U.S.A., INC. and is limited to only those Fujifilm products imported to the U.S.A. by FUJI PHOTO FILM U.S.A., INC. and sold by FUJI PHOTO FILM U.S.A., INC. to authorized dealers.

IF SERVICE IS NEEDED:

Package the camera carefully using ample padded material to prevent damage in transit. Include your name, address and phone number with the shipment as well as a general description of the problem. Keep a record of the camera's serial number and shipment tracking number. Ship your camera to the Fuji Service Center noted below:

Fuji Photo Film U.S.A., Inc.
1100 King George Post Rd.
Edison, NJ 08837
Attn: Camera Repair Dept./CCD Advisory

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