Sony DSC-P1 Battery Issue

Sony has released a statement on its support site about a potential issue affecting some of its Cyber-shot DSC-P1 digital cameras. The cameras may exhibit shorter time between charges and/or the inaccurate indication of the need for battery recharging. The issue seems to be caused by corrosion on the connection between the AC adaptor and the camera.

DSC-P1 Cyber-shot® Digital Still Camera Service Issue

Sony takes pride in the quality of its products. Recently, we became aware of a potential issue affecting some Cyber-shot DSC-P1 digital cameras. These cameras may exhibit inconsistent battery operations consisting of shorter camera operation between charges and/or the inaccurate indication of the need for battery recharging.

This symptom often results from accumulated corrosion at the connection between the supplied AC adaptor and the DSC-P1 camera. Users should keep this connection clean, as indicated in the Operating Instructions, in order to avoid this symptom. This symptom may also result from use of the DSC-P1 camera in extreme weather environments, as further described in the Operating Instructions. However, if the symptom persists, corrective action may be necessary.

For DSC-P1 camera owners who believe they are experiencing this inconsistent battery operation, Sony will provide a free diagnosis and, if necessary, a no-charge service to improve the consistency of battery operations. The improvement service may include improvements to the camera, AC Adaptor (AC-LS1A), and/or battery (NP-FS11). This improvement service will be offered until April 2004. Customers who wish to take advantage of this no-charge service will be required to ship their camera, charger and battery at their expense to Sony's Service Center in Irvine, California.

If you believe that your DSC-P1 camera has experienced these symptoms, you are invited to contact Sony Electronics' Customer Information Center at 800-222-7669 to request evaluation and possible service.

The satisfaction of our customers is our number one concern, and we will work diligently to ensure your DSC-P1 camera is in optimal working order.

Click here for the Sony Support site