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Nikon Coolpix 2000 Recall

By dpreview staff on Aug 12, 2002 at 16:21 GMT

Nikon has today announced a recall of some Nikon Coolpix 2000 digital cameras. Nikon UK: "A possible mechanical fault has been discovered in a small number of Coolpix 2000 digital cameras. This potential fault can result in overheating within the battery compartment. Whilst it is highly unlikely that this will cause injury to users of this product, the problem is sufficient to result in the melting of the outside casing, causing irreversible damage to the camera." A range of serial numbers is available in the body of this news article to help you to identify if your camera is affected.

Press Release (Nikon UK):

PRODUCT RECALL NOTIFICATION

Nikon Coolpix 2000 Digital Camera

A possible mechanical fault has been discovered in a small number of Coolpix 2000 digital cameras. This potential fault can result in overheating within the battery compartment. Whilst it is highly unlikely that this will cause injury to users of this product, the problem is sufficient to result in the melting of the outside casing, causing irreversible damage to the camera.

The product affected is the Nikon Coolpix 2000 Digital Camera with serial numbers in the ranges:

2010001 – 2042816
3010001 – 3060980
4010001 – 4063334
5010001 – 5014664
2510001 – 2543248
3510001 – 3561916
4510001 - 4555696
5510001 – 5512592

We would like to advise all customers who own a product that is within the serial number ranges above to cease its use immediately and to remove any batteries that may have been installed. Nikon will replace all affected products that have been sold.

Nikon will make every effort to ensure that customers are inconvenienced as little as possible and will arrange to have product collected and exchanged.

Customers with products affected by this problem should call the following freephone helpline numbers to order a replacement product.

These numbers will be operational as from Tuesday 13th August and will be manned between 9am and 9pm daily.

From the UK 0800 018 8977
From Republic of Ireland 1800 409 282

Further information will be available on our website at www.nikon.co.uk.

The cause of the problem has already been identified and a remedy has been put into effect at the point of manufacture.

Coolpix 2000 cameras outside of the ranges mentioned and all other Nikon products are unaffected and may be used with complete confidence.

Nikon would like to apologise for any inconvenience caused to customers by this problem.

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