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Nikon have launched a new toll free number for their US customers, 1-800-NIKON-UX which has been setup for exclusive support for their Digital Customers to answer questions about Nikon Coolpix Digital Cameras, Scanners and D1 professional system and software."By devoting a separate set of resources for digital information, we can ensure that Nikon customers will have a rewarding experience as they learn about using their digital Nikon products."
MELVILLE, N.Y., April 18 /PRNewswire/ -- Nikon announced today that its new toll free number for digital customers, 1-800-NIKON-UX, is now open for business. The new number was established exclusively to answer questions about Nikon Coolpix Digital Cameras, Scanners, and D1 Professional Digital Camera System and related software.
"Customers who purchase digital cameras have different questions and needs," said Bill Giordano, National Marketing Manager for Consumer Digital cameras at Nikon. "By devoting a separate set of resources for digital information, we can ensure that Nikon customers will have a rewarding experience as they learn about using their digital Nikon products."
Customers who own a Nikon digital product can call the new 800 number 24 hours a day, 7 days a week and receive information about how to use their Nikon digital cameras, scanners and related software.
Giordano noted that the increase in digital camera purchases in the past two to three years, and the explosive growth predicted over the next three to five years, also prompted Nikon to create a separate 800 number exclusively for digital customers.
"We receive hundreds of calls a day from consumers asking questions that range from where to buy Nikon cameras to how to scan and download images from film into their computers," he added. "Our customer service representatives are trained to handle general digital photography questions as well as questions specific to Nikon cameras."
Customer support related to how to use the Nikon D1, Nikon Capture and Super Coolscan is free for one year; questions about individual's computers are excluded. Customer support for all Coolpix cameras and Coolscan III is free for six months, excluding computer-related questions. Computer-related questions are charged at $19.99 per case. Nikon also offers a one-year unlimited support package for $79.99 per year per product. Customers can charge the cost of these services to their Visa, MasterCard or American Express cards.
Nikon's digital family of products includes the newly-introduced Coolpix 990 3.34 megapixel 3x zoom Nikkor lens camera; the Coolpix 950 2.11 megapixel 3x zoom Nikkor lens camera; the Coolpix 800 2.11 megapixel 2x zoom Nikkor lens camera; the Super Coolscan 2000; the Coolscan III; and the D1 2.74 megapixel digital professional SLR.
For more information on Nikon digital or film products, contact Nikon Inc., 1300 Walt Whitman Road, Melville, NY 11747. Visit the Nikon website at http://www.nikonusa.com.