alex1000

alex1000

Joined on Sep 25, 2011

Comments

Total: 4, showing: 1 – 4
In reply to:

Jogger: "if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording"

most people dont want to beleive this and think that waving the camera around like a speed-addicted squirrel produces good video

I bought NEX-N5 and have this clicking issue.

I talked to Sony support guys, they used words “reduce” , “improve” and avoided words “we will fix it” ? Does it mean the issue is not fixable?

I still have a few days to return the camera and it looks like I will ,because nobody can tell me “Yes, you will not hear this clicking after our service

Direct link | Posted on Sep 28, 2011 at 00:01 UTC
In reply to:

Jogger: "if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording"

most people dont want to beleive this and think that waving the camera around like a speed-addicted squirrel produces good video

cxsparc , do you really want to buy defective camera?
If No , I see one reason only why you think this defect is not a big deal.

Direct link | Posted on Sep 26, 2011 at 17:04 UTC
In reply to:

Jogger: "if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording"

most people dont want to beleive this and think that waving the camera around like a speed-addicted squirrel produces good video

11:57 PM Customer:
I think not ... I tried take video at home I hear clicking when I playback only
12:00 AM Luke - (C3L3):
I have documented your contact and we will update you with the results of our assessment once it is completed.
12:01 AM Customer:
How long it will take ?
12:03 AM Luke - (C3L3):
I'm sorry we don't have exact time of reference.
12:03 AM Luke - (C3L3):
However, it will be released in near future.
12:03 AM Luke - (C3L3):
If you have any further questions, please do not hesitate to contact us at: (800) 222-7669.
12:03 AM Customer:
we are talking about firmware or I will have to send the camera to you for repairing ?
12:05 AM Luke - (C3L3):
I suggest that please contact at (800) 222-7669 for further information.
12:05 AM Customer:
Ok
12:05 AM Luke - (C3L3):
As we don't have more information about it.
12:06 AM Luke - (C3L3):
If you need any additional information feel free to stop by our chat room again using the same email address

Direct link | Posted on Sep 25, 2011 at 04:22 UTC
In reply to:

Jogger: "if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording"

most people dont want to beleive this and think that waving the camera around like a speed-addicted squirrel produces good video

11:49 PM Luke - (C3L3):
Hi. Welcome to Sony Online Support. My name is Luke. Please allow me a moment to review your concern.
11:49 PM Customer:
thanks
11:52 PM Luke - (C3L3):
Thank you for waiting. I'm sorry that clicking sound is coming from this Camera . I'll be glad to assist you with this.
11:52 PM Luke - (C3L3):
When did this first start occurring?
11:54 PM Customer:
I bought camera 1 week ago. And 2 days ago I tried make video when I walk ...
11:54 PM Customer:
I hear it every .. 2 sec..
11:55 PM Luke - (C3L3):
Okay.
11:56 PM Customer:
I though I have wrong settings , but then I have read article on dp review that this is official defect
11:56 PM Luke - (C3L3):
Please let me know if the sound is coming from Camera while taking picture.
11:57 PM Customer:
can it be fix without sending to you ? some how ... by firmware ?...

Direct link | Posted on Sep 25, 2011 at 04:22 UTC
Total: 4, showing: 1 – 4