paul simon king

The internet killed them on price - they lost their way immediately the internet hit - Im just surprised they managed to cling on for so long.

Customer service was never better than average

Serves them right- they put most of the local independents out of business by undercutting them way back when and they're just getting a taste of their own medicine.

Rang Adobe to double check that I would UNEQUIVOCALLY be able to upgrade to Photoshop CS6 boxed or downloadable version, when it came out, at an upgrade price.
-the lady I spoke to only could refer me to the info on their own website which she agreed was ambiguous ; in that it did not specify whether users of INDIVIDUAL CS products would be able to take advantage of the upgrade offer, nor whether the upgrade to CS6 (from CS4) would be for a boxed/downloadable version or whether it would be only for the cloud version.In other words it is still not clear whether users of Photoshop (as opposed to the full CS suites) CS3/CS4 will have an upgrade path to CS6 Photoshop which can be installed on their computer- it is not clear whether the upgrade path (CS4-CS6) will be for boxed/downloadable versions or for cloud only versions ( I asked very specifically about this).Nor is it clear whether the upgrade price will be within the usual upgrade price parameters.