Olivier from DxO Labs

Olivier from DxO Labs

Joined on Dec 5, 2012

Comments

Total: 74, showing: 1 – 20
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In reply to:

Peter Lacus: Does anybody know if they still use some sort of copy protection? Because if so, I'm not gonna install even a trial version. I just hate to be treated as a potential thief.

Hi Peter,

I think that you refer to an anti Piracy software that we were using until version 7. We don't use it anymore since v7.5.

Best,
Olivier

Direct link | Posted on Oct 23, 2013 at 20:10 UTC
In reply to:

1Percenter: ViewPoint 2 is a noticeably useful improvement over version 1, but I would like to know why it appears that automatic Chromatic Aberration and Vignette adjustments are missing from the Distortion correction area.

To clarify, I am mainly using Photoshop and Lightroom, but it seems quite awkward to me to use the ViewPoint 2 plugin for lens distortion correction but have to rely on the Adobe ACR modules in PS for camera/lens combos for CA & Vignette correction. Will these features be added to ViewPoint 2 in a future update?

Hello 1Percenter,

The lens distortion correction of DxO ViewPoint 2 is mainly available in order to get straight lines before applying the perspective controls...

Correcting Chromatic Aberration, vignetting (we could also think about the blur of the lens which can be corrected) ... are other features that are indeed not part of DxO ViewPoint.
In order to get those correction from DxO, you would need to use DxO Optics Pro for now.

The features you mention might become in the future roadmap, but nothing is set yet.

Best,
Olivier

Direct link | Posted on Oct 12, 2013 at 20:49 UTC
In reply to:

Paul T Klenk: I own two other DXO Labs programs and they work flawlessly. I purchased the plugin version for Aperture and find it to be not very intuitive. I takes some serious time to adjust to the learning curve and I still find it more of a trial and error approach rather than a scientific approach. Ultimately, I was saving images that claimed to be of unknown format. All of these shortcomings I brought to the attention of DXO Labs and did receive support, albeit it was less than stellar. Within the first week of ownership, I repeatedly requested to refund, but to no avail. This subject was not even addressed by technical support. Since I already own and upgrade two DXO programs, then where is the company loyalty and good faith? As we say in the legal world: caveat emptor or buyer beware. Good luck if you buy it!

Hello Paul,

I'm very sorry to hear what you say.
Can I suggest you to follow one of the Live webinar of the coming week so you could get more familiar with the software? you will also be able to ask all the questions you want.
Here is a link: http://www.dxo.com/intl/photography/tutorials

Also, I know that there will be an update soon in order to make more functionnal the workflow from Aperture to ViewPoint (in order to get the automatic lens correction that is not available yet on Aperture Plugin)

Best,
Olivier

Direct link | Posted on Oct 5, 2013 at 21:25 UTC
In reply to:

Jose Urena: I have been using Viewpoint almost since it came out, and find it invaluable. I use it all the time. However, I just upgraded to Viewpoint 2, and I noticed a strange and serious color shift produced by the PS plugin. Indeed, after contacting DXO´s tech. support, they have confirmed that it is a known bug, and that they are working to fix it. This problem was introduced by VP 2, since I never had this problem with Ver.1. Having said that, I love this plugin.

Hello,
I know there will be a fix soon. Probably around mid October.
Best,
Olivier

Direct link | Posted on Oct 5, 2013 at 21:16 UTC
In reply to:

Jose Urena: I have been using Viewpoint almost since it came out, and find it invaluable. I use it all the time. However, I just upgraded to Viewpoint 2, and I noticed a strange and serious color shift produced by the PS plugin. Indeed, after contacting DXO´s tech. support, they have confirmed that it is a known bug, and that they are working to fix it. This problem was introduced by VP 2, since I never had this problem with Ver.1. Having said that, I love this plugin.

Hi Jose,

I have just found on a french forum someone mentionning the same for LR with a workaround for that. It might be the same for PS.

Please try, if you technically can, to export your photo in the mode "Adobe 98" instead of "ProPhoto"

Hope that it helps,
Best
Olivier

Direct link | Posted on Oct 1, 2013 at 22:42 UTC
On Can computer corrections make simple lenses look good? article (162 comments in total)
In reply to:

Holger Bargen: I use the Pentax 55-300 mm lens. A very nice lens and good value for the price - but definitly not a professional lens.

I also have DxO 7 and the software supports the camera lens combination K5 - 55-300 mm lens. The first time I used this software I could not believe the quality generated from the average IQ of my pictures. It works and it works very well - but it is a pitty that DxO does not support more camera-lens combinations for Pentax.

Best regards
Holger

Hi Vince,

I sent the article to our research dept. If I get feedback that I can share, I will tell you.

Best,
Olivier

Direct link | Posted on Oct 1, 2013 at 09:06 UTC
In reply to:

BuDWiZe: dx0 labs. do you cover the sony 85mm cz and the sony 16-35 cz?

BuDWize,

Actually, I was wrong and I have good news for you. Both of your lenses are supported on most of the Sony cameras. Pease check if the combo camera/lens are supported : http://www.dxo.com/intl/photography/dxo-optics-pro/supported-equipment

Hint : there are both "Zeis" and "carl Zeis" in the drop down menu. It will be corrected soon to avoid ambiguity

Best,
Olivier

Direct link | Posted on Oct 1, 2013 at 08:43 UTC
On Can computer corrections make simple lenses look good? article (162 comments in total)
In reply to:

Holger Bargen: I use the Pentax 55-300 mm lens. A very nice lens and good value for the price - but definitly not a professional lens.

I also have DxO 7 and the software supports the camera lens combination K5 - 55-300 mm lens. The first time I used this software I could not believe the quality generated from the average IQ of my pictures. It works and it works very well - but it is a pitty that DxO does not support more camera-lens combinations for Pentax.

Best regards
Holger

Hi Holger,

I know this is frustrating. May I suggest you to send a request to our lab via this page :
http://www.dxo.com/intl/photography/dxo-optics-pro/dxo-optics-modules-suggestion-form

It's a way to give us priorities

Best,
Olivier

Direct link | Posted on Sep 30, 2013 at 23:16 UTC
On Can computer corrections make simple lenses look good? article (162 comments in total)
In reply to:

Holger Bargen: I use the Pentax 55-300 mm lens. A very nice lens and good value for the price - but definitly not a professional lens.

I also have DxO 7 and the software supports the camera lens combination K5 - 55-300 mm lens. The first time I used this software I could not believe the quality generated from the average IQ of my pictures. It works and it works very well - but it is a pitty that DxO does not support more camera-lens combinations for Pentax.

Best regards
Holger

Hi Roland,

Unfortunatly we would be very happy if it was that simple to calibrate a lens. However we need hundreds, sometimes thousands of shots in a very controlled situation (a lab) to be able to make a DxO Optics Module.
Also, this job needs to be done on each camera in order to be accurate.

As a consequence, it is not possible to do it "at home".

We made a short vidéo here to explain what we do when we calibrate a combo Camera + lens :
http://www.dxo.com/intl/photography/dxo-optics-pro/supported-equipment

Best,
Olivier

Direct link | Posted on Sep 30, 2013 at 23:15 UTC
In reply to:

Karsten Dam: Downloaded the free trial - intended to buy as Photoshop CS4 plugin.
For me Viewpoint doesn't work with WIN XP 32 bit. Not as stand alone, not with DxO Optics Pro 8, not with Photoshop CS4.

Error msg from system:
"dvpv2.exe is not a valid Win32-program"

No problems reported in install log.

Mailed DxO two days ago - no answer.

Karsten

Don't worry Karsten Dam,

On the homepage of the shop, you can have access to the full technical details of supported platforms for Mac & Windows

Also, during the purchase process (before purchasing), as you mention that you are using a Windows platform, it tells you that the software runs only on Vista, 7 and 8.

Last but not least, the customer support would have refunded you without any difficulty if you had purchased but were not able to use it.

Best,
Olivier

Direct link | Posted on Sep 30, 2013 at 23:04 UTC
In reply to:

BuDWiZe: dx0 labs. do you cover the sony 85mm cz and the sony 16-35 cz?

BudWize,

The full list is here : http://www.dxo.com/intl/photography/dxo-viewpoint/features/distortion-correction

it looks that we don't do them automatically yet. However, you can still use the manual tools for those lenses.

Also, please, don't hesitate to ask for a specific DxO Optics Module via this page :
http://www.dxo.com/intl/dxo-optics-modules-suggestion-form-viewpoint
It's a way to give priorities to the Lab.

Best,
Olivier

Direct link | Posted on Sep 30, 2013 at 22:57 UTC
In reply to:

smartphoto: Does it have profile for Canon 5 mk II+Samyang 14 mm UMC combo? Would be nice...

Hi Smartphoto,

Unfortunatly Samyang equipment doesn't bring back any information about the shooting conditions. As a consequence, there is no DxO Optics Module, but you can use the manual correction to adjust the distortion in DxO ViewPoint prior to play with the perspective controls... which should be a great benefit of using it.

Best,
Olivier

Direct link | Posted on Sep 27, 2013 at 18:59 UTC
In reply to:

mantra: hi
does the plugin contain lens database?

thanks

Hi Mantra,

As Tom said, the full database is not installed by default. But the software can indeed identify an equipment out of 15.000 combinations of camera/lens profile.

So you only have to open an image and the software will automatically download (if you agree) the corresponding DxO Optics Module.

You can find here the full list of existing module: http://www.dxo.com/intl/photography/dxo-viewpoint/features/distortion-correction

Best,
Olivier

Direct link | Posted on Sep 27, 2013 at 18:55 UTC
In reply to:

Deliverator: I have used DxO Optics Pro since version 6, and I like it a lot. To those who have used both: is there anything in ViewPoint that is not already in Optics Pro? A short look at the website seems to indicate there might be...

Hello Deliverator,

There are indeed things that you can only find in DxO ViewPoint:
For instance :
- for complex perspective, you have now a "8 points" tool. It is very efficient when you do have to deal with multiple elements on the photo
- the interface is dedicated and it allows you to make the adjustements more accurately and faster.
- also, if you are using Photoshop or another edting software, you can use DxO ViewPoint as a Plugin.

You can find here some more info about using DxO ViewPoint in addition to DxO Optics Pro :http://www.dxo.com/intl/photography/dxo-viewpoint/dxo-optics-pro-users

Hope it helps
Best,
Olivier

Direct link | Posted on Sep 27, 2013 at 18:52 UTC
In reply to:

vadims: Lightroom support for camera correction is definitely lacking... It almost always requires you to go to the Profile tab and pick the lens, and on many occasions I couldn't even find 16-35/2.8 in the list! Even more puzzling is that I never had this problem with original 5D files, only with Mark II. Support for compacts is even worse.

And yet I cannot see myself introducing something like ViewPoint into my workflow, as I'm quite sure that even manual lens corrections in LR would serve me much better (and things like straightening verticals/horizontals are simply state-of-the-art in LR). And... I suspect that would be true for many other LR users.

Hello Vadims,

I understand your concerns about your workflow. I recommand you to use DxO ViewPoint at the end of your workflow after the editing and adjustement in LR.

Then you can open your image in DxO ViewPoint using the external editor. That would be the best way to benefit from the 2 solutions.

Let me give you this link that explain the full workflow : http://www.dxo.com/intl/photography/tutorials/dxo-viewpoint-plug-adobe%C2%AE-products-and-aperture%C2%AE

I hope it helps
Best
Olivier

Direct link | Posted on Sep 27, 2013 at 18:45 UTC
In reply to:

Karsten Dam: Downloaded the free trial - intended to buy as Photoshop CS4 plugin.
For me Viewpoint doesn't work with WIN XP 32 bit. Not as stand alone, not with DxO Optics Pro 8, not with Photoshop CS4.

Error msg from system:
"dvpv2.exe is not a valid Win32-program"

No problems reported in install log.

Mailed DxO two days ago - no answer.

Karsten

Hi Karsten,

I don't know if you got an answer yet from the hotline team.
DxO ViewPoint 2 is compatible with Windows Vista, 7 and 8. That is the reason why it doesn't run on XP.

Best
Olivier

Direct link | Posted on Sep 27, 2013 at 18:40 UTC
In reply to:

Hachu21: what's the différences between elite and standard? Didn't found that...
EDIT : forget that, just found the info.

@raincoat,

you are correct

Olivier

Direct link | Posted on Jun 7, 2013 at 13:52 UTC
On DxO releases FilmPack 4, with 65 new creative effects article (62 comments in total)
In reply to:

hemiola: If anybody from DxO is reading this, could you please make sure, once and for all, that all FilmPack features are available in Optics Pro?

Same thing happened when FilmPack 3 came out. The presets were only available when FilmPack was used as a standalone app, although it claimed it was fully functional as a plug-in. Then we had to wait until they finally created a patch for Optics Pro.
And even then only 'creative renderings' were imported, without advanced tweaking controls.

It's very annoying to have to process an image twice with 2 pieces of software, not to mention the fact that Optics Pro and FilmPack have some (but not complete) overlapping functionality.

Hello hemiola,

Actually, it's not a patch. The presets in DxO Optics Pro are managed differently than in DxO FilmPack. (as the workflow of the 2 applications are not the same)

In order to get all the 33 designer presets of DxO FilmPack 4 inside DxO Optics Pro interface, you would need to download them from this page :
http://www.dxo.com/intl/dxo-optics-pro-plugin
Then, you would need to import them from DxO Optics Pro interface.

Also, you mention that you couldn't find the advanced "tweaking controls". I must admit that I don't understand your point as you really should get 100% of DxO FilmPack controls inside DxO Optics Pro (and it was already the case for DxO FilmPack 3)

So, if you don't find them, there must be something wrong somewhere and I encourage you to explain it to our custoemr support. Here is a direct link if necessary:
http://dxo.com/intl/contact-us

Best,
Olivier

Direct link | Posted on Jun 7, 2013 at 11:06 UTC
On DxO releases FilmPack 4, with 65 new creative effects article (62 comments in total)
In reply to:

Scorpius1: One thing I would have liked to see in this version was the ability to output to a new layer with the name of the effect on it like Nik does..,maybe in the next update... otherwise a no brainer plug in for me...

Hi Scorpius1,

Thank you for your feedback, I will transfer it to the product manager.

Have fun with DxO FilmPack!
Best,
Olivier

Direct link | Posted on Jun 5, 2013 at 19:27 UTC
On DxO releases FilmPack 4, with 65 new creative effects article (62 comments in total)
In reply to:

Denis of Whidbey Island: Gotta say that I hesitate to spend the money for an update from 3.2.3 now that I have Silver Efex Pro in the Nik suite.

Hello Denis,

I perfectly understand your point.

If you have a doubt, don't hesitate to try DxO FilmPack 4 directly on your own images to see what it can bring you in addition of what you are already experiencing with your other software.

You can download a 1 month free trial here:
http://www.dxo.com/intl/photography/dxo-filmpack/dxo-filmpack-form-en

Best,
Olivier

Direct link | Posted on Jun 5, 2013 at 19:25 UTC
Total: 74, showing: 1 – 20
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