Olivier from DxO Labs

Olivier from DxO Labs

Joined on Dec 5, 2012

Comments

Total: 85, showing: 1 – 20
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In reply to:

vms4ever: I just downloaded the DP 10 trial. It took me less than 2 minutes to see that the problem I first reported to dxo support in 2012 has not been addressed.

The problem is that, if you re-organize your image library in such a way that the drive letter, path and file name are intact - like when moving to a larger disk - all your projects are broken. The message from DP is that "the image cannot be found".

My theory - as I have reported to dxp support - is that the project database was changed to not only store path and name of an image but also its NTFS file ID. This makes for a lot quicker opening of all files in a project. But, if the file ID changes - like when you reorganize tour image library - the image can no longer be opened by file ID.

I have presented this theory to dxo support and received no response whatsoever. Other than, of course, ticket is closed. Last time aug 25, 2014.

By installing older versions of dp and project databases I can redeem my projects.

Ticket #4495

Hello,

For your information, I have forwarded your post to the support team,

Best,
Olivier

Direct link | Posted on Nov 4, 2014 at 23:20 UTC
In reply to:

j900: Hmmm. I paid for the upgrade this time, but for the first time I start to feel that the price is too high given the obvious lack of innovation.

Clearview does not work much better than a local contrast enhancement using USM or the Lightroom clarity slider.

Perspective is now a paying add-on while it used to be free. OK basic features are still free but the marketing strategy of $$ add-ons on a software that you already pay for has a name, and that name is greed, Mr. DxO.

Truth is, Dxo is more and more about marketing and less and less about innovation. The days are long gone where they used to innovate with tools such as Lighting.

The day they sell an unsharp mask filter as a "detailizer" I guess I'll stop being interested.

Hello,
Good to see that we have the same conclusion: more features, less expensive.

I understand that it might be strange at first for everyone used to the previous pricing (but as you see, at the end, it is better for existing customers). Also it is now much more easier to explain this new offer to new customers. I could see it during PhotoPlus Expo event in NYC last week.

Don't hesitate to ask for more details if needed
Best,
Olivier

Direct link | Posted on Nov 4, 2014 at 23:16 UTC
In reply to:

j900: Hmmm. I paid for the upgrade this time, but for the first time I start to feel that the price is too high given the obvious lack of innovation.

Clearview does not work much better than a local contrast enhancement using USM or the Lightroom clarity slider.

Perspective is now a paying add-on while it used to be free. OK basic features are still free but the marketing strategy of $$ add-ons on a software that you already pay for has a name, and that name is greed, Mr. DxO.

Truth is, Dxo is more and more about marketing and less and less about innovation. The days are long gone where they used to innovate with tools such as Lighting.

The day they sell an unsharp mask filter as a "detailizer" I guess I'll stop being interested.

Hello to all,

I think that there is a mis interpretation from you concerning the perspective controls.
Let me clarify: everyone who was a previous customer of DxO OpticsPro without already having DxO ViewPoint is granted with a free ViewPoint v1 during the purchase of the upgrade of OpticsPro 10. this free product gives even more than what the embeded tool was able to deliver in the previous version of DxO OpticsPro ...
New customers will not get perspective controls in DxO OpticsPro 10 as we saw that not everyone is using them. And I'm sure that you have noticed that DxO OpticsPro price point is much lower than it used to be.

Let me assure you that we are innovation driven and this new product segmentation and price point is a way to invite more people to discover our products, while making sure that our existing customers are always having the best technologies available on the market, without losing anything.

Best regards,
Olivier

Direct link | Posted on Nov 3, 2014 at 19:52 UTC
In reply to:

Agasfer: Anybody knows what was added in FilmPack 5? Can't find it on their site.

Hello Agasfer,

You will find some answers on this page : http://www.dxo.com/intl/photography/photo-software/dxo-filmpack/features

You will see a blue tag "New", each time there is something new compared to the previous version.

Best,
Olivier

Direct link | Posted on Nov 3, 2014 at 15:41 UTC
In reply to:

Dr_Jon: To go from OP 9-10 (Elite) and FP 4.5-5 they want £94 from me, which as the key feature I was promised for 9 never arrived so I never really used it means I think I'll stick to Lightroom. It's a shame as I used to be a big fan of DXO (I've used it for a long time) and evangelised it (note past tense).

Hello Dr_Jon,

I'm sorry to hear that you feel bad about the product. Could you please tell me more about what you thought was "promised" in version 9 and that you did not get...

Thank you
Olivier

Direct link | Posted on Nov 1, 2014 at 03:54 UTC
In reply to:

Grumpyrocker: No Fuji support (everyone else has it), features removed from regular product and spun off into another one. Very poor customer service.

Bought versions 4 - 8. Moved from Canon to Fuji via a brief sojourn to Sony. Won't be buying DXO again. And it's a shame as I've always liked the product, but DXO doesn't want my custom anymore.

Hello Grumpyrocker,

The product line is now different but you won't loose any feature:
DxO OpticsPro 10 has a different segmentation. There is now an additional Essential edition that has fewer features, but at a more affordable price.
As a previous customer, whatever your version / edition, you are now invited to upgrade to the Elite edition at a discount price during the launch period.
Concerning the redondant features (Perspective 2 lines & square + Volume déformation) that were also existing in DxO ViewPoint, we decided to bring them via a brand new interface using DxO ViewPoint as a palette of DxO OpticsPro. It is a great enhancement. In case you were not already having this product, it is given for free during the upgrade process of DxO OpticsPro10 (a version 1, to have a least what was already existing)

Concerning the customer support, I'm sorry to hear that. Could you please tell me your ticket number so I can see if I can do something.

Best,
Olivier

Direct link | Posted on Oct 31, 2014 at 04:50 UTC
In reply to:

Ember42: Wow, it looks like they seriously nerfed the esentials version. In 9 you had prime, geometric corrections, etc. If you use APS-C, now to get the features that actually add value over the competition you need to pay $200/yr to stay current. Since the 7DII is likely not going to be supported and the issue could be forced for me in the next few months, paying only $120/yr for LR + PS suddenly looks to be the better deal...

Hello Ember42,

You don't need to buy a full version if you already are a customer (you get access to an upgrade price from your customer account)
If you already have v9, you should be able to get an upgrade to v10 Elite from your customer account at $69 during the launch period.

Best,
Olivier

Direct link | Posted on Oct 31, 2014 at 04:05 UTC
In reply to:

Prognathous: If I upgrade from DxO 9.x Standard to DxO 10 Elite, can I activate on 3 computers?

Yes, up to 3 with an Elite Edition
Best,
Olivier

Direct link | Posted on Oct 31, 2014 at 04:01 UTC
In reply to:

nboyer: I just bought the upgrade. It will not let me activate it. Server error. Big FAIL.

Hello again,

I heard that the problem should be solved.
I hope that it now works for all of you

Best,
Olivier

Direct link | Posted on Oct 31, 2014 at 03:59 UTC
In reply to:

nboyer: I just bought the upgrade. It will not let me activate it. Server error. Big FAIL.

Hello again,

If so, there might be a temporary problem on the server side.
I hope that it will be solve very soon.

Thank you for your patience
Best,
Olivier

Direct link | Posted on Oct 31, 2014 at 02:22 UTC
In reply to:

nboyer: I just bought the upgrade. It will not let me activate it. Server error. Big FAIL.

Hi nboyer,

Sorry to hear that :(
There might have been a problem at the moment you did it.
If you still have a problem, please don't hesitate to contact the support team: http://support.dxo.com/home?locale=1

Btw, which software of the DxO Photo Suite did you try to activate?

Hope it helps,
Best
Olivier

Direct link | Posted on Oct 31, 2014 at 01:48 UTC
In reply to:

Peter Lacus: Does anybody know if they still use some sort of copy protection? Because if so, I'm not gonna install even a trial version. I just hate to be treated as a potential thief.

Hi Peter,

I think that you refer to an anti Piracy software that we were using until version 7. We don't use it anymore since v7.5.

Best,
Olivier

Direct link | Posted on Oct 23, 2013 at 20:10 UTC
In reply to:

1Percenter: ViewPoint 2 is a noticeably useful improvement over version 1, but I would like to know why it appears that automatic Chromatic Aberration and Vignette adjustments are missing from the Distortion correction area.

To clarify, I am mainly using Photoshop and Lightroom, but it seems quite awkward to me to use the ViewPoint 2 plugin for lens distortion correction but have to rely on the Adobe ACR modules in PS for camera/lens combos for CA & Vignette correction. Will these features be added to ViewPoint 2 in a future update?

Hello 1Percenter,

The lens distortion correction of DxO ViewPoint 2 is mainly available in order to get straight lines before applying the perspective controls...

Correcting Chromatic Aberration, vignetting (we could also think about the blur of the lens which can be corrected) ... are other features that are indeed not part of DxO ViewPoint.
In order to get those correction from DxO, you would need to use DxO Optics Pro for now.

The features you mention might become in the future roadmap, but nothing is set yet.

Best,
Olivier

Direct link | Posted on Oct 12, 2013 at 20:49 UTC
In reply to:

Paul T Klenk: I own two other DXO Labs programs and they work flawlessly. I purchased the plugin version for Aperture and find it to be not very intuitive. I takes some serious time to adjust to the learning curve and I still find it more of a trial and error approach rather than a scientific approach. Ultimately, I was saving images that claimed to be of unknown format. All of these shortcomings I brought to the attention of DXO Labs and did receive support, albeit it was less than stellar. Within the first week of ownership, I repeatedly requested to refund, but to no avail. This subject was not even addressed by technical support. Since I already own and upgrade two DXO programs, then where is the company loyalty and good faith? As we say in the legal world: caveat emptor or buyer beware. Good luck if you buy it!

Hello Paul,

I'm very sorry to hear what you say.
Can I suggest you to follow one of the Live webinar of the coming week so you could get more familiar with the software? you will also be able to ask all the questions you want.
Here is a link: http://www.dxo.com/intl/photography/tutorials

Also, I know that there will be an update soon in order to make more functionnal the workflow from Aperture to ViewPoint (in order to get the automatic lens correction that is not available yet on Aperture Plugin)

Best,
Olivier

Direct link | Posted on Oct 5, 2013 at 21:25 UTC
In reply to:

Jose Urena: I have been using Viewpoint almost since it came out, and find it invaluable. I use it all the time. However, I just upgraded to Viewpoint 2, and I noticed a strange and serious color shift produced by the PS plugin. Indeed, after contacting DXO´s tech. support, they have confirmed that it is a known bug, and that they are working to fix it. This problem was introduced by VP 2, since I never had this problem with Ver.1. Having said that, I love this plugin.

Hello,
I know there will be a fix soon. Probably around mid October.
Best,
Olivier

Direct link | Posted on Oct 5, 2013 at 21:16 UTC
In reply to:

Jose Urena: I have been using Viewpoint almost since it came out, and find it invaluable. I use it all the time. However, I just upgraded to Viewpoint 2, and I noticed a strange and serious color shift produced by the PS plugin. Indeed, after contacting DXO´s tech. support, they have confirmed that it is a known bug, and that they are working to fix it. This problem was introduced by VP 2, since I never had this problem with Ver.1. Having said that, I love this plugin.

Hi Jose,

I have just found on a french forum someone mentionning the same for LR with a workaround for that. It might be the same for PS.

Please try, if you technically can, to export your photo in the mode "Adobe 98" instead of "ProPhoto"

Hope that it helps,
Best
Olivier

Direct link | Posted on Oct 1, 2013 at 22:42 UTC
On Can computer corrections make simple lenses look good? article (162 comments in total)
In reply to:

Holger Bargen: I use the Pentax 55-300 mm lens. A very nice lens and good value for the price - but definitly not a professional lens.

I also have DxO 7 and the software supports the camera lens combination K5 - 55-300 mm lens. The first time I used this software I could not believe the quality generated from the average IQ of my pictures. It works and it works very well - but it is a pitty that DxO does not support more camera-lens combinations for Pentax.

Best regards
Holger

Hi Vince,

I sent the article to our research dept. If I get feedback that I can share, I will tell you.

Best,
Olivier

Direct link | Posted on Oct 1, 2013 at 09:06 UTC
In reply to:

BuDWiZe: dx0 labs. do you cover the sony 85mm cz and the sony 16-35 cz?

BuDWize,

Actually, I was wrong and I have good news for you. Both of your lenses are supported on most of the Sony cameras. Pease check if the combo camera/lens are supported : http://www.dxo.com/intl/photography/dxo-optics-pro/supported-equipment

Hint : there are both "Zeis" and "carl Zeis" in the drop down menu. It will be corrected soon to avoid ambiguity

Best,
Olivier

Direct link | Posted on Oct 1, 2013 at 08:43 UTC
On Can computer corrections make simple lenses look good? article (162 comments in total)
In reply to:

Holger Bargen: I use the Pentax 55-300 mm lens. A very nice lens and good value for the price - but definitly not a professional lens.

I also have DxO 7 and the software supports the camera lens combination K5 - 55-300 mm lens. The first time I used this software I could not believe the quality generated from the average IQ of my pictures. It works and it works very well - but it is a pitty that DxO does not support more camera-lens combinations for Pentax.

Best regards
Holger

Hi Holger,

I know this is frustrating. May I suggest you to send a request to our lab via this page :
http://www.dxo.com/intl/photography/dxo-optics-pro/dxo-optics-modules-suggestion-form

It's a way to give us priorities

Best,
Olivier

Direct link | Posted on Sep 30, 2013 at 23:16 UTC
On Can computer corrections make simple lenses look good? article (162 comments in total)
In reply to:

Holger Bargen: I use the Pentax 55-300 mm lens. A very nice lens and good value for the price - but definitly not a professional lens.

I also have DxO 7 and the software supports the camera lens combination K5 - 55-300 mm lens. The first time I used this software I could not believe the quality generated from the average IQ of my pictures. It works and it works very well - but it is a pitty that DxO does not support more camera-lens combinations for Pentax.

Best regards
Holger

Hi Roland,

Unfortunatly we would be very happy if it was that simple to calibrate a lens. However we need hundreds, sometimes thousands of shots in a very controlled situation (a lab) to be able to make a DxO Optics Module.
Also, this job needs to be done on each camera in order to be accurate.

As a consequence, it is not possible to do it "at home".

We made a short vidéo here to explain what we do when we calibrate a combo Camera + lens :
http://www.dxo.com/intl/photography/dxo-optics-pro/supported-equipment

Best,
Olivier

Direct link | Posted on Sep 30, 2013 at 23:15 UTC
Total: 85, showing: 1 – 20
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