Olivier from DxO Labs

Hello Peter,

at DxO we also offer special upgrade price to existing customer.

Concerning the price of the upgrade on DxO Optics Pro 8 :
From version "x" (any version) to v8 the upgrade price was as low as 49USD (Standard edition) and 69 USD (Elite edition) during the launch.
Those prices were only available for those who have purchased a previous version of course. (only online via the DxO customer account)

Best,
Olivier

Hello Norbert75,

Unfortunatly the XPro-1 is not supported and there is about no chance to get it supported in short or mid term

Unfortunatly, the reason comes from Fuji itself.

here is full answer from DxO :
http://support.dxo.com/entries/22223617-will-the-camera-fuji-x-pro-1-x-e1-x10-xf1-x-s1-be-supported

Hello BoatGuy,

At DxO, we push as hard as possible to make the DxO Optics Modules available. We did approx 5.000 modules in 2012.
We opened a new lab in Seattle to increase our capacity. Our task is to do even more in 2013.

I understand that the 16-50 is not available yet. We all hope that it will be done soon.

Best

Sandy,

The offer is extended so people who were away with their familly during xMas can still benefit from it.

I really don't see why anyone should feel offended about an offer extension ...

in 2012, there were no official offer from DxO on DxO Optics Pro in february or March, so if you got one, you were a lucky one, if you didn't I don't understand why you keep writing post like this one.

You are here on a public forum. It doesn't prevent you from checking twice before posting if you want to be read with attention

Sandy,

Everyone should be happy to see that we give a free upgrade to those who have bought a previous version even 2 months prior to the release (and the announcement) of version 8.

For those who are already customer and owner of a previous version, there is a customer account where you can find a dedicated upgrade price.
https://shop.dxo.com/login_upgrade.php?CountryShow=International

Sandy,

Thank you for your message, it gives me the opportunity to refresh the memory with a list of all the updates that were made on DxO Optics Pro in 2012.

Prior to be in version 8.0, it was in 7.0 / 7.1 / 7.2 .... 7.5 ...
a lot of improvment in term of speed, stability and of course Image Quality.

We have also added few dozen of camera support and approx 5.000 Lens / Camera modules

Hello Sandy,

There is something that you must have not understood or that you don't want to understand:

For existing customer, there is what we call a Customer account that you can access here : https://shop.dxo.com/login_upgrade.php?CountryShow=International

Upgrade prices are cheaper that Full price of course.
If you are really a customer of DxO, you will find there your previous products and your upgrades discount.

If you can't find it, don't hesitate to ask to our hotline support : http://support.dxo.com/home

Hello Mike,

As I said earlier, my suggestion is that you ask the hotline directly because I don't know myslef.
They will be able to identify if something went wrong during installation or give you the direct path as you are asking.

here is the link : http://support.dxo.com/home

Hope that they will find a solution,
Best,
Olivier

Hello Mike,

Please don't hesitate to download the 1 month trial version. I'm quite sure that if you do have a wide angle lens or if you need to deel with perspective controls, you would really appreciate the ease of use to get a perfect result.

Concerning your comment about Photoshop, you might be able to do part of the correction in that application, this is true, but it would take ages doing it properly. And there are some tools that you won't find in it. For exemple, in ViewPoint, you can do more complex perspective controls (with the rectangle tool) while keeping the entire canvas (not loosing any information)

Volume anamorphosis in 1 click is also unique. (for wide angle lens)

Hope that you will give a try and have fun with it,

Best,
Olivier

Hello ecphot,

For volume anamorphosis, let's say that it is a1 clic tool (not completly auto) as you need to choose between diagonal correction or horizontal/vertical correction.
You can get more info here: http://dxo.com/us/photo/dxo_viewpoint/features/volume_anamorphosis

Then you can finetune with the sliders if needed.

Normally, you should get the result in few clicks with ViewPoint. When using Photoshop (maybe free transformation / warping tool ...) you might get a similar result but after struggling during many minutes.

Best,
Olivier

Hello ecphot,

DxO ViewPoint bases its automatic correction on the sensor size + the focal lenght in order to make correctly the volume anamorphosis correction.

(lens / camera profile are only used inside DxO Optics Pro - for distorsion, vigneting, chromatic abberation, lens softness, RAW conversion, noise removal ...)

Concerning your 2nd point, I'm not sure to understand what you mean.

Best,
Olivier

Mike,
that is strange, I answered to the private message through DP tool. (not via email)
I will send it again, tell me if it works

Olivier

Hello micmol2004,

Nothing is planned for now.

The main reason is that Aperture doesn't provide any lens correction (more specifically the distorsion correction)
In order to have a volume anamorphosis correction that worth it, you would need first to do the distorsion correction.
that is the main reason why DxO ViewPoint is "only" a plugin for LR and PS which are doing (partially but at least some) distorsion corrections.

As a workaround, I would suggest you to use the standalone application for now.
I know it is more painful but I don't see another way for now.

Another way (but completly different) would be Aperture --> Catapult --> DxO Optics Pro --> Catapult --> Aperture.
I mention DxO Opitcs Pro because you would be able to do both lens correction + geometric corrections in that application. From what I know the software Catapult (not a DxO software) is a way to transfer a RAW file from Aperture to DxO Optics Pro and to bring the image back.

Best,
Olivier

Hello Raincoat,

At DxO we first focus on Image Quality before everything else. All our applications are driven by that. Then of course, there is stability, speed, ease of use ...

I can see all our customers happy to see new releases with new features. Could you please provide us any reason why we should prevent ourselve from improving as fast as possible our products ?

Best,
Olivier

hello Yuyutsu,

I'm sorry to hear that. Version 8 performances are normally similar to version 7 performances.

Here are some hints :

- check that the version 7 (if still installed on your computer) is quicker within the same configuration (same image, with same correction settings ...)

- Please make sure that you have not activated in the preference tab some options that slow the application. For exemple, in version 8, we added the possibility to see the noise reduction at any level of zoom. (in version 7, you needed to be at least at 75%).

If you don't get satisfaction, don't hesitate to write to the customer support.(http://support.dxo.com/home )

hope it helps,
Best,

(2nd part)

- never answer any inquiry --> Ok, please provide me the opened ticket number that you have so I can check with the customer service. If you didn't get any ticket number, it means that your inquiry was never sent / received by our customer service.

- "They sell updates of their software as new versions for full retail" --> I don't understand what you mean. Please go in your online customer account, you will have access to your upgrade price. You will need the information you used when you registered.
link: https://shop.dxo.com/login_upgrade.php?action=countryback&CountryShow=International

I won't reply to the 2 other "questions" as it is of course a non sense after reading my previous answer.

Best,
Olivier

Hello Sandy,

Looks like you come here like a hurrican and try to blast everything :)

well, let me try to answer because it is a bit easy to write what you say ...

- "delay in modules". We never commit on modules, we give an idea on our website. Priorities are always changing as they are based on our customer needs. If you have a camera / lens that no one use, I think that you can understand that you won't be served first...

- Leica, Sigma : they are clearly not our priority. At DxO, we only want to deliver the best in Image Quality. this is the reason why we calibrate in our labs all the lens / camera combination. Quality has a cost and we can focus on brand like Leica and Sigma only after dealing with Canon, Nikon, Sony... as they represent the most part of the market. I think everyone can understand.

- no customer service ? here is the link: http://support.dxo.com/home
and you can send your private request if needed of course

Mike,

Concerning your technical problem, if it occurs once again, please contact the hotline. They will be able to identify if something went wrong during installation for instance.

here is the link : http://support.dxo.com/home

Best,
Olivier

Mike,

You sent me earlier your question in private and I replied in private. Now I see once again the same question here ...

I won't rewrite everything again. Did you get my answer?

Best,
Olivier

Hello RPJG,

You only need to buy 1 copy

To give a more generic answer :
1 licence = the right to use on 2 different computers any of the standalone / LR plugin / PS plugin

Best,
Olivier