Olivier from DxO Labs

Hello Paul,

I'm very sorry to hear what you say.
Can I suggest you to follow one of the Live webinar of the coming week so you could get more familiar with the software? you will also be able to...

Hello,
I know there will be a fix soon. Probably around mid October.
Best,
Olivier

Hi Jose,

I have just found on a french forum someone mentionning the same for LR with a workaround for that. It might be the same for PS.

Please try, if you technically can, to export your photo...

Hi Vince,

I sent the article to our research dept. If I get feedback that I can share, I will tell you.

Best,
Olivier

BuDWize,

Actually, I was wrong and I have good news for you. Both of your lenses are supported on most of the Sony cameras. Pease check if the combo camera/lens are supported :...

Hi Holger,

I know this is frustrating. May I suggest you to send a request to our lab via this page :
http://www.dxo.com/intl/photography/dxo-optics-pro/dxo-optics-modules-suggestion-form

It's a...

Hi Roland,

Unfortunatly we would be very happy if it was that simple to calibrate a lens. However we need hundreds, sometimes thousands of shots in a very controlled situation (a lab) to be able...

Don't worry Karsten Dam,

On the homepage of the shop, you can have access to the full technical details of supported platforms for Mac & Windows

Also, during the purchase process (before...

BudWize,

The full list is here : http://www.dxo.com/intl/photography/dxo-viewpoint/features/distortion-correction

it looks that we don't do them automatically yet. However, you can still use the...

Hi Smartphoto,

Unfortunatly Samyang equipment doesn't bring back any information about the shooting conditions. As a consequence, there is no DxO Optics Module, but you can use the manual...

Hi Mantra,

As Tom said, the full database is not installed by default. But the software can indeed identify an equipment out of 15.000 combinations of camera/lens profile.

So you only have to...

Hello Deliverator,

There are indeed things that you can only find in DxO ViewPoint:
For instance :
- for complex perspective, you have now a "8 points" tool. It is very efficient when you do have...

Hello Vadims,

I understand your concerns about your workflow. I recommand you to use DxO ViewPoint at the end of your workflow after the editing and adjustement in LR.

Then you can open your...

Hi Karsten,

I don't know if you got an answer yet from the hotline team.
DxO ViewPoint 2 is compatible with Windows Vista, 7 and 8. That is the reason why it doesn't run on XP.

Best
Olivier

@raincoat,

you are correct

Olivier

Hello hemiola,

Actually, it's not a patch. The presets in DxO Optics Pro are managed differently than in DxO FilmPack. (as the workflow of the 2 applications are not the same)

In order to get all...

Hi Scorpius1,

Thank you for your feedback, I will transfer it to the product manager.

Have fun with DxO FilmPack!
Best,
Oivier

Hi Scorpius1,

Thank you for your feedback, I will transfer it to the product manager.

Have fun with DxO FilmPack!
Best,
Olivier

Hello Denis,

I perfectly understand your point.

If you have a doubt, don't hesitate to try DxO FilmPack 4 directly on your own images to see what it can bring you in addition of what you are...

Hello PenGun,

DxO FilmPack 4 can handle any JPG or TIFF files from any camera body. I think that you made a misunderstanding with DxO Optics Pro, our RAW software which is of course camera...