Axel from DxO Labs

Axel from DxO Labs

Joined on Sep 6, 2011

Comments

Total: 92, showing: 1 – 20
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In reply to:

Detail Man: Axel,

Had a look at my DxO Optics Pro 7.23 installation. According to DxO Labs, I have full rights to obtain an activation-code for Version 7.5.x and later 7.x versions.

Because I have a 32-bit WinXP Pro OS, and 3 GB maximum amount of addressable RAM, I have no desire at all to install a likely more code-intensive and RAM-hungry (7.5.x) version that does me no good on a 32-bit OS. I see *nothing* substantial regarding the actual processing functionality added.

In the case of Versions 7.x, DxO Labs' motivation for denying Version 6.x users access to newer DxO Optical Corrections Modules was obvious - money. Forcing users to upgrade resulted in more sales. OK. So I paid DxO Labs for a Version 7.x license.

I see that my installed Version 7.23 is clearly "locked out" of access to all of the post-Version 7.5.x DxO Modules. This cannot be about money - it could be for *no other reason* than to irritate users.

This "32-bit lock-out" represents very poor planning in software development !

Hi,

Indeed I didn't address this question: the reason why some modules are only available for version 7.5.x is that they use some features added to this version. We are making backward-compatible modules (for v6.6 and v7.2.3) when possible, but it's not always possible.
Your question about rolling back to v7.2.3 after installing v7.5 is very valid, but not for copy protection reason, which will work.
If you have projects in you database or if you don't use the sidecars, make sure to back up your database before installing v7.5 because it will be converted in a format that isn't compatible with 7.2.3. Normally it is saved automatically but it will be easier to find if you back it up manually in a folder you choose (File>Database>Create a backup).

Hope this helps,

Axel

Direct link | Posted on Jul 13, 2012 at 10:24 UTC
In reply to:

Detail Man: Axel,

Had a look at my DxO Optics Pro 7.23 installation. According to DxO Labs, I have full rights to obtain an activation-code for Version 7.5.x and later 7.x versions.

Because I have a 32-bit WinXP Pro OS, and 3 GB maximum amount of addressable RAM, I have no desire at all to install a likely more code-intensive and RAM-hungry (7.5.x) version that does me no good on a 32-bit OS. I see *nothing* substantial regarding the actual processing functionality added.

In the case of Versions 7.x, DxO Labs' motivation for denying Version 6.x users access to newer DxO Optical Corrections Modules was obvious - money. Forcing users to upgrade resulted in more sales. OK. So I paid DxO Labs for a Version 7.x license.

I see that my installed Version 7.23 is clearly "locked out" of access to all of the post-Version 7.5.x DxO Modules. This cannot be about money - it could be for *no other reason* than to irritate users.

This "32-bit lock-out" represents very poor planning in software development !

Hi Detail Man,

I wanted to reassure you about the memory and processing power requirements of DxO Optics Pro v7.5.x 32 bits: it isn't more resource hungry than the previous version. We even see some performance improvments on some systems. So, there is no risk for you to upgrade to the latest version.
The only limitation of the 32 bits versions is that they can't handle the D800/D800E files: the RAW files are simply too large.

Enjoy DxO Optics Pro 7.5,

Axel

Direct link | Posted on Jul 12, 2012 at 14:25 UTC
In reply to:

Onur Otlu: The lenses list does not include Sony. Can DxO provide lens corrections for NEX bodies with E-mount lenses?

Hi Onur,

DxO Optics Pro does support a lot of Sony NEXs cameras and lenses. And, most of the ones not yet supported should arrive in the near future. For more details about the specific models supported, you can check this page:
http://dxo.com/intl/photo/dxo_optics_pro/for_your_equipment

All the best,

Axel

Direct link | Posted on Jul 12, 2012 at 14:11 UTC
In reply to:

Starred: How does this software compare to Lightroom?

Hi,

I can confirm that as long as the body is supported by a DxO Optics Pro version, its pictures can be processed. A few corrections will not be automatically applied if the lens itself wasn't calibrated with this body.

Hope this help,

Axel

Direct link | Posted on Jul 12, 2012 at 14:07 UTC
In reply to:

Corpy2: Olympus e-m5

When will DXO 7 support the ORF file of the new Olympus e-m5 camera?

Hi,

As indicated on this page, the OMD E-M5 is scheduled for August:
http://dxo.com/intl/photo/dxo_optics_pro/for_your_equipment

So, you won't have to wait much longer.

Axel

Direct link | Posted on May 24, 2012 at 08:21 UTC
In reply to:

FreeRadical009: @DxO Labs:

Please create the function to force the use of third party lens/camera modules for Sony DSLRs. This would override the problem of the incomplete or confusing EXIF lens information for the program and would allow Sony users to use third party lenses with your program instead of not being able to. A lot of us use third party lenses and being limited to only Sony and Minolta lenses is annoying.

Yes, the current camera models will also be covered by these new modules.

Axel

Direct link | Posted on May 24, 2012 at 08:17 UTC
In reply to:

mitchellny: Hey Axel:

Just updated my Elite version of DXO and it still won't read my D800E files, and yes I am in 64 bit. Any ideas?

Hi Mitchell,

Indeed, the D800 E requires some special treatments and isn't supported by v7.5. But it should be available somewhere during the summer.

All the best,

Axel

Direct link | Posted on May 24, 2012 at 08:17 UTC
In reply to:

MichaelK81: Tried to purchase a copy. Can't advance to the Payment page on their website. Previous page keeps asking me to create a password as part of the process. Put in 4 different passwords but keeps asking me to use a different one. I'm not even registered with them.

Hi Mickael,

This is a very strange behavior. I just tried with different browsers and it works.
May I suggest you to try with another web browser, and if it still doesn't work, the best is to contact our support for personalized diagnosis.
http://help.dxo.com/uniform/?lang=intl

Hope this help,

Axel

Direct link | Posted on May 23, 2012 at 21:50 UTC
In reply to:

FreeRadical009: @DxO Labs:

Please create the function to force the use of third party lens/camera modules for Sony DSLRs. This would override the problem of the incomplete or confusing EXIF lens information for the program and would allow Sony users to use third party lenses with your program instead of not being able to. A lot of us use third party lenses and being limited to only Sony and Minolta lenses is annoying.

Hi,

We've done even better in version 7.5: we improved the EXIF matching especially for Sony and Pentax cameras. This will enable us to add modules for these cameras and third party lenses combinations in the near future.

All the best,

Axel

Direct link | Posted on May 23, 2012 at 21:47 UTC
In reply to:

wymjym: for the previous poster...they lack follow through on many fronts. The password thingy might be as simple as they didn't configure their webpage for browsers other than ms explorer.
I generally like the output from DXO but I also dislike their lack of transparency.
The promo suggests that the latest version handles larger files etc etc that the d800 will create...yes that's true but you must purchase the elite version for d800 support. So...standard can handle the large d800 file sizes but NOT the d800 files. That should be made clear from the get go.

wj

Hi WJ,

Indeed, we didn't mention as clearly as usual that the D800 is only supported by the Elite version. Sorry for that. If you have a doubt about what version you need, here is a very helpful page:
http://dxo.com/intl/photo/dxo_optics_pro/for_your_equipment

In case you acquired the Standard version by mistake, you can still upgrade to the Elite version from you customer account and it won't cost you more in total than the Elite version price.

All the best,

Axel

Direct link | Posted on May 23, 2012 at 21:43 UTC
In reply to:

Detail Man: When will a 30-day trial version of DxO Optics Pro 7.2.3 be made available ?

It seems immediately obvious that since DxO Labs is allegedly always improving their product (in terms of functionality and operational integrity), and a newer version than Version 7.2.2 (Version 7.2.3) is now available, that prospective customers such as myself would want to try the latest Version 7.2.3 ...

Axel (or other designated DxO Labs representative), please respond to this inquiry, and please provide information to DPReview members regarding the specific date after which the download-able trial-version of DxO Optics Pro will be updated to the latest Version 7.2.3.

Hi,

The trial version currently downloadable is version 7.2.3:
http://dxo.com/intl/photo/free_trial_version

We published version 7.2.3 as trial around 3PM (Paris time) yesterday.
You're indeed right, we obviously always give the latest version of DxO Optics Pro for our visitors to try.

Enjoy this new version!

Axel

Direct link | Posted on May 3, 2012 at 13:43 UTC
In reply to:

Goudy: I own a 5d MkIII and just upgraded from DXO 7 Pro to DXO 7 Elite. It is my understanding that support for the 5d MkIII is only available in the Elite addition. Am I correct?

Hi Goudy,

Indeed, like all professional cameras, the 5Dmk3 is only available in the Elite edition.

Enjoy your 5Dmk3,

Axel

Direct link | Posted on May 3, 2012 at 13:35 UTC
In reply to:

orfeas76: I cannot find Nikon D800 in their supported models

Hi,

Indeed, the Nikon D800 has top priority and should not be long to come. You can expect it next month, at the latest.

Have fun with your 5Dmk3 !

Axel

Direct link | Posted on May 3, 2012 at 13:34 UTC
In reply to:

aboutsam: I downloaded and installed it but it won't start. Uninstall and reinstall didn't help... 7.2.1 worked ok...

Hi,

@Aboutsam, there was indeed a problem with some specific AMD-based 64 bit configurations. Unfortunately, none of our beta testers owned such a configuration, so we didn't find it before releasing it. It should be solved now.

@Arinel, I checked with our support team and they confirmed that they managed to help you in fixing your system permissions and start DxO Optics Pro.

Axel

Direct link | Posted on Apr 16, 2012 at 08:25 UTC
In reply to:

FreeRadical009: Just to make sure, this update also works for the plugin version for DxO Optics, right? The capabilities that the program as a stand alone application now has, are also upgraded for the plugin versions?

@FreeRadical009: this update will be part of a future update of Optics Pro, so we will definitely announce it when it comes.
Full support for the Konica Minolta AF 50/1.7 is coming this month, not that long to wait anymore.
@Ole Moller: indeed, the 3.4.84.0 number is an internal version number. and it does correspond to the 3.2 release.

Direct link | Posted on Mar 8, 2012 at 13:50 UTC
In reply to:

FreeRadical009: Just to make sure, this update also works for the plugin version for DxO Optics, right? The capabilities that the program as a stand alone application now has, are also upgraded for the plugin versions?

Hi,

The Optics Pro plugin is a complete different software fully integrated with Optics Pro to be able to work directly on the RAW images. So, this update doesn't apply to it but it will get its own update soon.
For the rest, DxO FilmPack 3.2 applies to the standalone application and to all the plugins for Adobe and Apple products listed here: http://dxo.com/us/photo/news/With-DxO-FilmPack-v3.2-analog-film-styles-go-into-high-gear!

All the best,

Axel

Direct link | Posted on Mar 8, 2012 at 10:16 UTC
In reply to:

Kiril Karaatanasov: The NEX-7 support seems to have some problems with dynamic range. My first results look quite horrid and far worse then default camera JPEG. Playing with IDC4 blows DxO away in terms of IQ. Disappointed. :-(

See couple examples - these are all preset settings in "DxO default - Natural Color (RAW)". Playing with the various sliders seems to make things worse - if dark tones are better developed terrible noise creeps in...the detail in the eyes seen on the Sony OOC JPEG can never be recovered by DxO. Note that the crops are at 50% i.e. DxO detail is terrible at 100% picture looks out of focus, while in camera JPEG is decently sharp.

http://karaatanasov.info/pics/dxo7.jpg
http://karaatanasov.info/pics/dxo7_2.jpg

Hi Kiril,

We didn't get such feedback before. So, someone from our product team will get in touch to try to understand what could go wrong.

Have a great day,

Axel

Direct link | Posted on Feb 24, 2012 at 14:38 UTC
In reply to:

carpediem007: Still no Ricoh GXR support... :-(

And no DNG either... :-( :-( :-(

@Jord We definitely have a lot of users enjoying the batch processing capabilities of Optics Pro for wedding photography. But I think it is better if a photographer from the forum tells you how he is using it for wedding batches.
In term of pricing, the only difference is indeed the number of cameras that the different versions can support. The D4 will probably be only supported by the Elite version.

Enjoy Optic Pro,

Axel

Direct link | Posted on Feb 23, 2012 at 13:34 UTC
In reply to:

carpediem007: Still no Ricoh GXR support... :-(

And no DNG either... :-( :-( :-(

Hi,

@pjog We are facing some issues with the EXIF data coming from the Samyang 14mm so we had to postpone it. I can't give you a date yet.

@OldZorki For now you can already uninstall the Canon 35mm module. This will prevent Optics Pro from applying these corrections. You can then tune manual corrections and save them in a preset to be applied each time you used the Tokina lens.
We don't have the Tokina 35mm in out short term roadmap, but if you want to raise its priority, you can use this form to suggest it:
http://www.dxo.com/intl/photo/support/modules/availability/pb_availability

Hope this help,

Axel

Direct link | Posted on Feb 23, 2012 at 12:54 UTC
In reply to:

HowaboutRAW: That's an absurdly short list.

HowaboutRAW:

We do have a complete list of all RAW capable cameras. It's even public on DxOMark.com ;)
But, we prefer to prioritize the equipment based on our customers suggestions, except for major DSLRs (like the Nikon D800 or Canon 1Dx). We are also investing a lot to grow our calibration capacity to be able to calibrate almost all cameras.

For the suggestion page, if you look a bit lower, starting at line 5, there is a text field where you can type in any camera body you want.

Hope this help,

Axel

Direct link | Posted on Feb 22, 2012 at 20:05 UTC
Total: 92, showing: 1 – 20
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