c76: did fuji fix their sticky aperture problem?
4) Clearly some sh*t goes down with the service centre and at least one staff resigns due to depression.
5) Eventually, 'Da management' contacts User B and replaces the camera for free but with a warning that the replacement only has a 3 month warrantee and if the issue reoccurs after that the repair will not be free again.
6) User C reports problem with their X10 but doesn't have their warrantee papers. Fuji says no problem, they can tell from their serial number database that camera has a warrantee.
This demonstrates the confusion Fuji has created by their lack of clarity.
- The response you get depends on who gets your case.- Their own staff are getting stressed by the lack of clarity.- Repairs may or not get re-repaired free if/when it re-occurs- They know which camera serials were sold with full warrantee so could simplify the repair process for this issue without a full paper trail, if they officially acknowledge it and cared to.
All a bit of a muddle.
Individual case reports only relate one story. What happened to one person.
For me, the best thread to see the full scope of the mess is on clubSnap (a large Asia based photography site). This is a good thread for anyone interested looking objectively at the full scope of the issue, both good and bad.
Here's what it shows (abridged):
1) User A reports a SAB issue to Fuji service in Singapore. The CS rep acknowledges SAB and agrees to a free repair. The camera gets repaired free and user A is praising the great service.
2) User B reports a SAB issue to Fuji service in Singapore. The CS rep refers it to an engineer and user B gets a repair quote of $800
3) User B see's User A's post on the site, and rings the CS rep to complain. She agrees with him and is surprised he was quoted $800 and takes it up with the engineer.
@zinedi ' - I believe facts -' Good for you. It's your money.
I find I often have to make a call without access to all the facts, so I just use the best information I have, with caution.
In this case it's just my common sense. All big companies monitor their return rates, it's basic business, and it feeds back into the quality control process.
As I said "I'd be pretty confident", it's just an opinion, a confident one.
One thing to be careful about, is false reports of SAB. Some people just get caught out by some the the X100s metering traps (for example parallax when using spot meter through the OVF).
Being pedantic, there are no officially confirmed reports of SAB, simply because SAB is not an officially acknowledged problem!!
I think there's strong evidence that SAB has been occurring far less on later models, suggesting the problem has been worked on. As I say, it's their failure to fix the mess they created that I have a bigger issue with. Fear of SAB is part of that mess.
zinedi, I would be shocked if the new camera suffers the same problem. I'd be pretty confident that the manufacturing issue that led to this defect was indeed resolved some time ago.
What I mean by the issue not being fixed is, at least as far as I'm concerned, they have not handled resolving the issues for all those currently afflicted with it, nor for those who will likely be afflicted with in the future, to anything near a satisfactory level. Poles apart from the professional approach shown by Canon (and some others).
The user experience in getting this resolved, due to no offical acknowledgement, has been somewhat of a lucky-dip based on where you are in the world. A situation I have no doubt will turn more chaotic as stocks of existing X100 are run down (there must surely be a quantity of unsold units that were manufactured with the defect), and as upgraders send their current models into the 2nd user market.
I still like their cameras, they just lost a chunk of my respect.
No. They never publicly admitted the problem, treating it as a warrantee repair. Fine for some, but leaving me with a $900 paperweight (paperwork was in a bag that got stolen). Also makes the 2nd user market a minefield too.
Truth benders like rusticus above let their loyalty and love of the camera get in the way of the real truth, never supplying a link to the official announcement of the problem and fix when challenged to do so.
Contrast that with Canon, who still fix original 5D unstuck mirrors issues without question. Their problem, so they fix it.
"A Canon spokesperson told CPN: “We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence.”
If Fuji acted like this I'd buy their nice cameras with the same confidence I buy Canon/Olympus
xtoph: i have not given anyone permission to 'download original' files of my photographs. dpr's inclusion of a dedicated button for this is bizarre, and suggests that i somehow do give such permission.
i am aware that people can copy my photos, but there's a difference between that being technically possible and it being actively encouraged and tacitly approved.
please change this. and shame on dpr, after facebook's photographer unfriendly changes (including a 'download original' button we have no control over) and the backlash against them, you would think that a photographer-centered site would have handled this differently.
What would make you happy? If they relabelled the button "Open Original' or 'View Original' or do you want to remove the ability to see the original altogether? Obviously removing the ability altogether would be stupid as what would be the point of sharing images for people to look at if they weren't allowed to look at it.
So the conclusion is your objection must be with the word 'download'. So lets concede you have a small point there and the word download does suggest copying it your computer (even though that happens regardless).
I personally find you are blowing that point way out of context:
It's a photographer site, we know who owns the copyright.
It's a website, we know how to steal the content if that's our intent. The stock advice for protecting images shared on a website is to watermark them with your copyright.
You have a CHOICE. Share from the gallery if you want to block downloads/views.
The noise you are making is vastly disproportionate to your small point.
Re-edited after further testing:
Well done for a nice implementation, and especially well done for considering iPad usage. Not what you'd call an optimized iPad experience, but at least it's easy to work with the main features.
The 100% view has no immediately obvious way of moving around the full size image. But at least the download link lets the image be saved to the iPad so it can then be viewed with more optimized software (providing the image uploader has allowed this).
Najinsky: The NX have great potential, the bodies are well designed, the lens range is pretty decent and continues to improve.
But the IQ is seriously lagging behind the competition. I appreciate that for many shooters with modest publishing requirements (Computer, TV, Internet, Small prints) the IQ is good enough (and don't confuse IQ with nice pictures, which any camera can take) but really, in comparison to the competition, the IQ is really quite poor.
Don't take my word for it. Just pull up the NX210 review, go to raw image test scene and compare the NX200 @ ISO 400 with OM-D EM5, NEX-5N and NX200. Despite the huge raw files, there is noticeably less resolution.
Here's a screen dump if you don't want to go to the review section:
There's a lot I like about the NXnn models but until the IQ can can match the competition, the report card is going to have to read: "Must try harder, C-".
Correct. I have owned 6 MILCs and the only ones that stuck were the Ricoh GXR with A12 50mm and the Olympus OM-D EM-5 (using good lenses).
I have not owned NX cameras because the review sites I trust show NX cameras have lower IQ from ISO 400 upwards.
I'm sorry, but any league table has a top, a middle and a bottom, regardless of how small the differences seem. I just review the information available.
No offence intended, but people are very subjective in their opinions, which is why I find objective review sites to be a more reliable benchmark (though not infallible).
I avoided getting the OM-D for 5 months, waiting for the NX20 to compare it with. It was finally (re) released and I got my hands on it in a local camera store. Both the review site reports and my own hands on confirmed for me it was yet another near miss.
But I'll be looking out for how this new one scores in the IQ stakes, with one eye on a future NX30 that perhaps finally comes good.
The NX have great potential, the bodies are well designed, the lens range is pretty decent and continues to improve.
keeponkeepingon: There's a lot of accusations of ballot stuffing that could be cleared up really easily:
Publish the results deleting the input from accounts created after the poll was announced.
How about it dpreview? What are the results from actual community members versus accounts created for the purpose of the poll?
Well if you are going to post lies, I guess that explains why you created a new account to do.
Here's a Nikon link rallying their vote:
It was all a bit of fun, get over yourself.
If camera ownership is proving too stressful for you why not simply take up knitting. It will give your fingers something more constructive to do, help you limit the nonsense you are posting here, and at the end of it you could have made yourself a nice comfort blanket.
PS: If you made links on the oly forum during the voting, which account were you using, as your new one was only created after the vote finished.
DPR relies on the clicks generated by their users. If people did come from other M.4/3 sites to show support for M.4/3, DPR will be happy that the poll helped to increase membership. New users were not excluded and their vote is a relevant as anyone else's.
A more meaningful test would be a review of the IP addresses used to make the votes and to see if multiple user accounts were created from the same IP address, because that would have been contrary to the stipulation that you can only vote once.
I'm certain some people will have voted more than once, but I don't think it will apply exclusively to the winner, more likely every brand and likely of little material impact on the result.
It would be great to see an infusion of new blood into the M.4/3 because it was recently branded by DPR staff as worse than a playground full of school kids, and many regulars stopped posting there as it was near impossible to talk objectively and discuss flaws without waking the pack-monster.
Jolyon Gray: I sold all my Nikon gear, D7000, f2.8 zooms (including the 17-55 Nikon), prime lenses, flashes, etc. It was a risk going for the OM-D but really happy with the choice. Considered getting a FF Nikon but it didn't really make sense to me.
Things the OM-D does better (or equally as well).-Image stabilisation! Not only good for low light but also for creative low shutter speeds, blurring water, moving people, etc! Transforms manual focus lenses, stabilised when focusing! Brilliant! Handheld video is super smooth, close to steadycam, something I could never get handheld with the Nikon.
-Articulated LCD, great for creative shots.
-Marmite but the EVF - thought I would hate it but...:--Bright Light - can actually see my photo playback.--Zooming in on the EVF for manual focus - brilliant--Highlight and shadow clipping - great for the shooting I do--Loads of other things, info views, etc.
-Size! Works best with the battery grip, gives you 3 options in one depending on what you fancy that day.
-Lenses. I've got the 12mm, 25mm f0.95 Nokton, 45mm, & 75mm.... and this all fits in a small shoulder bag + filters.
-Competition : Great to have two manufacturers that have compatable products. Panasonic make great pancakes.
-ISO; to my eye as good as the D7000, but I'm not a pixel peeper.
-f0.95.. Ok you get it.
-Focus. I found my D7000 a bit temperamental, sometimes spot on, sometimes less so, needed loads of AF tweaking, drove me nuts. I don't need C-AF but it seemed good enough shooting my nephew at Christmas. No missed shots.
-No need to clean oil off the sensor from the mirror slapping around.
-Asthetics, not the most important thing but it is a pretty camera :).
Don't mistake this as Nikon bashing - I had Nikons for about 5 years and have some brilliant shots. Maybe I'll get a FF Nikon in the future to take advantage of true focal length, bokeh, etc. For me it was a risky purchase, I sold 4-5k of gear, OM-D and lenses seemed overpriced, but just enjoy photography more with the OM-D. It goes everywhere with me :).
If I could only have one camera & lens it would be the OM-D & 25mm Nokton (might change my mind one the 17mm Nokton is delivered!). Racing car drivers don't drive automatics ;).
Marmite. A yeast based spread for putting on bread. It tastes revolting but some people (presumably with defective taste buds) absolutely love it. Famous in the UK for an advertising campaign showing people nearly vomiting when they accidentally taste it, a rather unique way to market your food!
Marmite = You either hate it or you love it.
Just Having Fun: It is amazing how many really good photographers are making the switch to the OMD (and GH3 too). It seems every day a couple more show up in the M43 forum and soon after post great pics from their photo shoots.
As people get used to seeing what the sensor sees with an EVF and learn to live with smaller buttons, my bet is we will see more too. It also helps that Panasonic and Olympus (and others) are creating so many high qulaity lenses too.
The smaller and slightly fiddly to press buttons are in part due to the weather sealing (and in part the overall compact body with a large screen). It's a compromise I'm very happy to tolerate because previously I had both GH2 and NEX-5N start failing with sticky buttons while shooting in Asia (moisture and dust in equal measure).
The EM-5 has had zero problems in these environments thanks to the sealing. Also, the robust build has helped maintain complete reliability despite the inevitable harsh knocks that happen when you take your camera everywhere.
There were quite a few places I wouldn't take a £3,500 DSLR + Lens, for a number reasons (awkwardness, safety, low profile, etc) but the size, cost and robustness of the EM-5 really makes it a camera I can pick up and take wherever I'm going without a moments hesitation.
Najinsky: I don't get the negative reactions to the poll. Are people assuming they're on the Panel of CIPA and being asked to judge on behalf of the industry? What would be the point of that? Did they all send you a review copy?
This is a consumer site for camera buyers, they want to know which new Cameras hit the target. Who got it right. What worked for US.
If you want to pretend your on the CIPA panel then I guess you could try to vote for the best industry achievement, a hard vote in 2012, with nearly all manufacturers hitting a home run or two.
OM-D is not a superior imaging machine to the D800, 5D3, A99, etc. But for many peoples shooting objectives, the OM-D was a big (small) hit.
I left a superior machine 6,000 miles back at home this year, taking the OM-D instead. It was a scary decision, but in hindsight absolutely the right one. The OM-D hit a sweet spot of results and portability.
Why not vote what was a hit for YOU, and let others say what a hit for THEM. You know, like a poll.
Yes, leaving expensive equipment like a 5D2 and nice lenses at home is slightly irrational. It's a huge investment in assets to leave un-utilised.
But is it more rational to take 10KG of gear 6,000 miles to the other side of the world only to leave it unused 70-80% of the time?
I have extensive experience of the kind of situations I find myself in while travelling, and the tangible benefits a more compact set-up brings to those situations. It isn't a theoretical advantage, it's practical and real.
Were I a wedding, location or event shooter, I'd almost certainly be using my 5D2, or perhaps even considering an upgrade to the D800 or D4, which are clearly all fantastic cameras. But I'm not, I'm a traveller, often solo, and often imposed with severe space and weight constraints. So compact, light and capable are what ticks my boxes.
My boxes are only mine. Others may have similar boxes, others totally different. But there's room in the world, and here on DPR for all of us.
I don't get the negative reactions to the poll. Are people assuming they're on the Panel of CIPA and being asked to judge on behalf of the industry? What would be the point of that? Did they all send you a review copy?
J2Gphoto: I sold my DSLR when I read the review of the OMD. I voted for the OMD not because I bought one but because I had no desire to buy any of the other top camera's in this poll. They were never even in the running. Because the OMD did exactly what I wanted it to do. It never failed to amaze me and made shooting so much fun again. I took it on a trip to Indiana and shot a dolphin show at the Indianapolis zoo. The only telephoto I had was the kit 40-150. First thing I thought was I'll never get any good shots because of how dark it was. It nailed every shot focusing and even bumped up to ISO 6400 I walked away with a lot of keepers. The fact I can shoot nature with one lens mounted along with 2 other lenses, one in each pocket makes this the best camera in my opinion.
Chill out, it's just some friendly chit chat. You said "or even compete", a touch of negative spin don't you think?
I've made a mental note to try harder not to debate in bad faith, rather than try to do it better. Hope you don't mind me changing the spin on that too :-)
Najinsky: Poll within a poll
So now we can see how the result is trending, along with a ton of opinions about the poll itself, which gives us a good opportunity to critique this poll.
Please click like on the one of the following options that most closely matches you opinion of the poll:
It's not a concept I get myself, and it gets me in trouble! I bought GH2, EP1, NEX-5N, GF3, OM-D and RX100 in the last two years.
Of these, the only ones that could have got my vote (dates aside) were RX100 for innovation and the OM-D because it delivered so much of what I was looking for, and more than expected. (The NEX-5N was also very good, just let down by lens availability).
They all had good points and I've even recommend some (or their successors) to various types of shooters.
But I wouldn't fool myself into thinking one of them best just because I bought it. And I think most people share this basic common sense (and also, hopefully, a desire for a camera that works well for them) too.
Owner Loyalty comes both because we buy it AND because it works for us. I think it's a very good metric.
I think accusations of Fanboyism are far more widespread than fanboyism.
I received hate mail when I criticised the GH2, and get called fanboy for praising EM-5/RX100/5D/etc.
@IrkesomeAndy: Ok, I'll count that as a 5.5.
6. Najinsky, this is a blatant exercise to generate lots of likes, you saddo.
5. I have my own opinion that you couldn't possibly predict