I really had such a bad experience with Nikon repair that I needed to get in touch with David Dentry to try to get the matter resolved and the receptionist at Nikon told me that he doesn't except phone calls from customers. Which I found very odd since he is manager of customer relations. I was left with no one to turn to. I was waiting for someone to call me from the customer service department for couple of days. I was really thinking of selling my gear and going with canon. But I thought to myself if their customer service is the same. I called canon and asked to talk to a manager of customer service and after a minute on hold I was connected with the manager of customer service. I can not believe how different the support is. It has been a few months now and no one from customer relations ever got back with me. I had to deal with other reps from different dept. To get my issue resolved, which took weeks. I still shoot with Nikon, but when I decide to upgrade, I will think twice.