AlienSkinTechSupport

AlienSkinTechSupport

Joined on Jan 30, 2013

Comments

Total: 2, showing: 1 – 2
On Alien Skin offers Exposure 7 with Raw support article (51 comments in total)
In reply to:

Maklike Tier: Okay, so where is my free upgrade? On the site there's no indication it's free for us E6 users - if you go to the $69 upgrade section, it says this is the option for E6 users. Which one is it?

Hi Maklike, Please visit http://support.alienskin.com/anonymous_requests/new and submit a support request. We will be back in the office on Monday and will be able to handle your issue. We had a major email issue that caused some people to not receive their free upgrades. We resent everything on Thursday. We apologize for the confusion and trouble this caused you and Carl.

Basically anyone who paid money for Exposure 6, either through a new purchase or through a purchased upgrade to 6, will get Exposure 7 for free. Those that got the upgrade to Exposure 6 as a "free" upgrade from Exposure 5, would need to purchase the upgrade to Exposure 7.

Direct link | Posted on Dec 14, 2014 at 15:29 UTC
On Alien Skin offers Exposure 7 with Raw support article (51 comments in total)
In reply to:

Carl bcn: Since october they have been saying that the update to version 7 would be free for anyone who had paid for Exposure 6 (via purchase or upgrade from june 10th). But this press release says nothing about upgrades, and while I did upgrade to Exposure 6 and paid for such upgrade, I have not received any free upgrade to Exposure 7. I emailed them at support yesterday, but no reply so far.

Anybody in a similar situation? Thanks.

Hi Carl, and everyone else. Basically anyone who paid money for Exposure 6, either through a new purchase or through a purchased upgrade to 6, will get Exposure 7 for free. Those that got the upgrade to Exposure 6 as a "free" upgrade from Exposure 5, would need to purchase the upgrade to Exposure 7.

Direct link | Posted on Dec 14, 2014 at 15:24 UTC
Total: 2, showing: 1 – 2