cricketfan

cricketfan

Lives in Australia Brisbane, Australia
Joined on Jan 15, 2004

Comments

Total: 8, showing: 1 – 8

Now available on the Australian site.

Finally purchased upgrade.

Direct link | Posted on Jul 11, 2012 at 05:35 UTC as 8th comment

What kind of e-commerce is operating here?

My attempt to buy this product was blocked because "The incorrect country was selected for your sales area", even though this has been the way I have bought 8 or 9 pieces of Nik software previously.

But it is even more stupid than that. I live in Australia, and if I go to the Australian web page, THERE IS NO WAY TO PURCHASE HDR EFEX PRO 2!!!

I cannot believe how ridiculous this is. A sale has been knocked back and I have been directed to a site where a sale cannot take place!

Direct link | Posted on Jul 11, 2012 at 01:24 UTC as 9th comment
In reply to:

cricketfan: Just went through the order process and it FAILED! Some rote response indicates their system is down and they'll get back to me during office hours. From what I see that would appear to be at least 15 hours away.
Now I don't know whether to reorder or wait.
I might mention that I am a long-time Nik user and I have most of their software.
Hardly satisfactory e-business!

I'm in Australia!

Direct link | Posted on Jul 10, 2012 at 07:33 UTC

Worse news!
It appears that Nik software is now imposing a geographic pricing model on their products. That means that, depending on where you live, you might pay more than someone in the US will for the same download.

This is both discriminatory and greedy.

Direct link | Posted on Jul 10, 2012 at 04:52 UTC as 11th comment

Just went through the order process and it FAILED! Some rote response indicates their system is down and they'll get back to me during office hours. From what I see that would appear to be at least 15 hours away.
Now I don't know whether to reorder or wait.
I might mention that I am a long-time Nik user and I have most of their software.
Hardly satisfactory e-business!

Direct link | Posted on Jul 10, 2012 at 02:26 UTC as 12th comment | 2 replies
In reply to:

cricketfan: Once again, Adobe is screwing international customers.

A US$79 Upgrade by download from LR3 to LR4 in the States turns out to cost the equivalent of US$104 in Australia. For the same download!

When questioned about the reasons for the difference, an Adobe employee told me via on-line chat that it was because of "Australia's import duties and IT regulations".

Rubbish! It is what Adobe wants to charge its customers.

It is differential geographic pricing, and it is gouging at its worst. When product like software can easily be sold at any point in the world via the internet, the customer, wherever he/she might be, deserves a fair shake.

I do not support software piracy, but it is actions like this that force some people to engage in that activity.

Import duties were replaced by a 10% GST some years ago.

The GST does not apply to items that cost less than AU$1000.

This gouging by Adobe is an attempt to protect retailers' markups and should be deplored by any Australian purchaser.

I hope Aussie photographers vote with their feet and buy the product via an on-line mailing service. It will still be cheaper to receive a disk this way than buying a download from Adobe at their inflated Australian pricing structure.

Direct link | Posted on Mar 7, 2012 at 11:15 UTC

Once again, Adobe is screwing international customers.

A US$79 Upgrade by download from LR3 to LR4 in the States turns out to cost the equivalent of US$104 in Australia. For the same download!

When questioned about the reasons for the difference, an Adobe employee told me via on-line chat that it was because of "Australia's import duties and IT regulations".

Rubbish! It is what Adobe wants to charge its customers.

It is differential geographic pricing, and it is gouging at its worst. When product like software can easily be sold at any point in the world via the internet, the customer, wherever he/she might be, deserves a fair shake.

I do not support software piracy, but it is actions like this that force some people to engage in that activity.

Direct link | Posted on Mar 7, 2012 at 10:53 UTC as 10th comment | 2 replies

Got it this time! Thanks for the second chance!

Direct link | Posted on Dec 17, 2011 at 23:27 UTC as 109th comment
Total: 8, showing: 1 – 8