Thank you Nikon!

Started 4 months ago | Discussions
Lord Mox
Regular MemberPosts: 151Gear list
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Thank you Nikon!
4 months ago

After more than a year of negative threads about the D600, I think it is time to break the cycle. I've posted most of this comment on NR as well. I hope you find it in yourself to accept a positive post about Nikon, after the so many negative ones.

Good things rarely get the limelight, since people seem to expect them. I am very certain that there are millions of Nikon customers who have had good experience with Nikon whether in using their products or services. Yet, those who had bad experiences, albeit the minority, have the louder voice or the only voice sometimes!

I like to break this routine. I bought my D600 in Dec 2012 after I sold my d5100 to move up to full-frame. I didn't pay much attention to earlier dust claims, then decided to do test shots. Sure enough, under the right circumstances the spots were visible. Took my camera to Nikon's authorised service center, they offered to clean it for free (before any service advisory. This was back in January 2013).

Few months later, spots re-appeared with any shot of f16 and higher (practically never bothered me as I never shot higher than f11). Thinking I might get lucky and take advantage of the situation hoping Nikon would give me the new D610 (bad of me, admittedly), I decided to write them and complain about the D600. They sent me shipping slip so I can ship the camera to them free of charge with no question asked. Less than a week later I got my camera back with new shutter.

Now, I do have few spots showing up, but I have the confidence that whenever I need, regardless of warranty, I can send it and get it cleaned for free and may still get that elusive d610 I was hoping for. If this is not good customer service, I am not sure what is. Again consider these facts:

Local authorised service center, takes the camera and clean the sensor for free. This was before the issue gone viral.

Nikon offered free shutter change and provided other maintenance to the camera that I don't recall now, but are written in the service order. Again, this was before they officially offered the shutter replacement. They have been doing it all along, they just messed up their PR and didn't announce it. Hardly a problem!

Nikon extending this guarantee for the life the camera, free of charge.

If you ask me, that is a lot of goodwill considering the issue is few spots on sensor that can be cleaned easily by anyone and are only visible when you look for them, in most cases.

Imagine that you didn't buy a D600, but were one of the first who bought the d610. Soon you warranty will be over. I would be jealous of those who own a d600!

As to the d600 resale value. After the latest announcement, I think buying a refurbished or used d600 is a no-brainer. I would pay as much for it as I would pay for a d610 if not more just for the fact that I have this new cover! Again, they have been doing this all along, the difference now is that they have extended the service to those whose warranty has expired or about to, and made it official.

Finally, as consumers, we sometimes tend to be highly cynical of corporations, for good reasons for the most parts. But we should also bear in mind that this tendency may overshadow our better judgment, sometimes. I, for one, feel that I owe it to Nikon to admit that they have done something right this time. I feel I want them to know that just as much as I wanted them to hear my complaint when I had one.

I wish my car dealer, mobile maker, laptop vendor, and all my other providers extend me such a 'bad service!'

Thank you NIKON! I am a satisfied customer.

-LM

 Lord Mox's gear list:Lord Mox's gear list
Nikon D600 Nikon AF-S Nikkor 16-35mm f/4G ED VR Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II Nikon AF-S Nikkor 50mm f/1.8G
Nikon D5100 Nikon D600 Nikon D610
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bartolyni
Regular MemberPosts: 308Gear list
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Re: Thank you Nikon!
In reply to Lord Mox, 4 months ago

Lord Mox wrote:

After more than a year of negative threads about the D600, I think it is time to break the cycle. I've posted most of this comment on NR as well. I hope you find it in yourself to accept a positive post about Nikon, after the so many negative ones.

Good things rarely get the limelight, since people seem to expect them. I am very certain that there are millions of Nikon customers who have had good experience with Nikon whether in using their products or services. Yet, those who had bad experiences, albeit the minority, have the louder voice or the only voice sometimes!

I like to break this routine. I bought my D600 in Dec 2012 after I sold my d5100 to move up to full-frame. I didn't pay much attention to earlier dust claims, then decided to do test shots. Sure enough, under the right circumstances the spots were visible. Took my camera to Nikon's authorised service center, they offered to clean it for free (before any service advisory. This was back in January 2013).

Few months later, spots re-appeared with any shot of f16 and higher (practically never bothered me as I never shot higher than f11). Thinking I might get lucky and take advantage of the situation hoping Nikon would give me the new D610 (bad of me, admittedly), I decided to write them and complain about the D600. They sent me shipping slip so I can ship the camera to them free of charge with no question asked. Less than a week later I got my camera back with new shutter.

Now, I do have few spots showing up, but I have the confidence that whenever I need, regardless of warranty, I can send it and get it cleaned for free and may still get that elusive d610 I was hoping for. If this is not good customer service, I am not sure what is. Again consider these facts:

Local authorised service center, takes the camera and clean the sensor for free. This was before the issue gone viral.

Nikon offered free shutter change and provided other maintenance to the camera that I don't recall now, but are written in the service order. Again, this was before they officially offered the shutter replacement. They have been doing it all along, they just messed up their PR and didn't announce it. Hardly a problem!

Nikon extending this guarantee for the life the camera, free of charge.

If you ask me, that is a lot of goodwill considering the issue is few spots on sensor that can be cleaned easily by anyone and are only visible when you look for them, in most cases.

Imagine that you didn't buy a D600, but were one of the first who bought the d610. Soon you warranty will be over. I would be jealous of those who own a d600!

As to the d600 resale value. After the latest announcement, I think buying a refurbished or used d600 is a no-brainer. I would pay as much for it as I would pay for a d610 if not more just for the fact that I have this new cover! Again, they have been doing this all along, the difference now is that they have extended the service to those whose warranty has expired or about to, and made it official.

Finally, as consumers, we sometimes tend to be highly cynical of corporations, for good reasons for the most parts. But we should also bear in mind that this tendency may overshadow our better judgment, sometimes. I, for one, feel that I owe it to Nikon to admit that they have done something right this time. I feel I want them to know that just as much as I wanted them to hear my complaint when I had one.

I wish my car dealer, mobile maker, laptop vendor, and all my other providers extend me such a 'bad service!'

Thank you NIKON! I am a satisfied customer.

-LM

Are from Nikon PR department by any chance? Toyota recalled millions of their cars to fix potential fault!! Nikon just hoped the dust issue would go unnoticed. Now after being banned from selling in China they offer a glimpse of hope to those affected. For me I felt cheated when they launched D610 and I am no longer deluded in thinking Nikon has the best after sales service. Quite the contrary indeed.

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Lord Mox
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Re: Thank you Nikon!
In reply to bartolyni, 4 months ago

bartolyni wrote:

Lord Mox wrote:

After more than a year of negative threads about the D600, I think it is time to break the cycle. I've posted most of this comment on NR as well. I hope you find it in yourself to accept a positive post about Nikon, after the so many negative ones.

Good things rarely get the limelight, since people seem to expect them. I am very certain that there are millions of Nikon customers who have had good experience with Nikon whether in using their products or services. Yet, those who had bad experiences, albeit the minority, have the louder voice or the only voice sometimes!

I like to break this routine. I bought my D600 in Dec 2012 after I sold my d5100 to move up to full-frame. I didn't pay much attention to earlier dust claims, then decided to do test shots. Sure enough, under the right circumstances the spots were visible. Took my camera to Nikon's authorised service center, they offered to clean it for free (before any service advisory. This was back in January 2013).

Few months later, spots re-appeared with any shot of f16 and higher (practically never bothered me as I never shot higher than f11). Thinking I might get lucky and take advantage of the situation hoping Nikon would give me the new D610 (bad of me, admittedly), I decided to write them and complain about the D600. They sent me shipping slip so I can ship the camera to them free of charge with no question asked. Less than a week later I got my camera back with new shutter.

Now, I do have few spots showing up, but I have the confidence that whenever I need, regardless of warranty, I can send it and get it cleaned for free and may still get that elusive d610 I was hoping for. If this is not good customer service, I am not sure what is. Again consider these facts:

Local authorised service center, takes the camera and clean the sensor for free. This was before the issue gone viral.

Nikon offered free shutter change and provided other maintenance to the camera that I don't recall now, but are written in the service order. Again, this was before they officially offered the shutter replacement. They have been doing it all along, they just messed up their PR and didn't announce it. Hardly a problem!

Nikon extending this guarantee for the life the camera, free of charge.

If you ask me, that is a lot of goodwill considering the issue is few spots on sensor that can be cleaned easily by anyone and are only visible when you look for them, in most cases.

Imagine that you didn't buy a D600, but were one of the first who bought the d610. Soon you warranty will be over. I would be jealous of those who own a d600!

As to the d600 resale value. After the latest announcement, I think buying a refurbished or used d600 is a no-brainer. I would pay as much for it as I would pay for a d610 if not more just for the fact that I have this new cover! Again, they have been doing this all along, the difference now is that they have extended the service to those whose warranty has expired or about to, and made it official.

Finally, as consumers, we sometimes tend to be highly cynical of corporations, for good reasons for the most parts. But we should also bear in mind that this tendency may overshadow our better judgment, sometimes. I, for one, feel that I owe it to Nikon to admit that they have done something right this time. I feel I want them to know that just as much as I wanted them to hear my complaint when I had one.

I wish my car dealer, mobile maker, laptop vendor, and all my other providers extend me such a 'bad service!'

Thank you NIKON! I am a satisfied customer.

-LM

Are from Nikon PR department by any chance? Toyota recalled millions of their cars to fix potential fault!! Nikon just hoped the dust issue would go unnoticed. Now after being banned from selling in China they offer a glimpse of hope to those affected. For me I felt cheated when they launched D610 and I am no longer deluded in thinking Nikon has the best after sales service. Quite the contrary indeed.

So I am talking about my positive experience and you immediately accused me of being a cheat, if I borrow the same logic I could assume you work for Canon's PR.

You have the right to be dissatisfied and declare it, as much I so do the opposite without discrediting you.

Thanks for stopping by.

 Lord Mox's gear list:Lord Mox's gear list
Nikon D600 Nikon AF-S Nikkor 16-35mm f/4G ED VR Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II Nikon AF-S Nikkor 50mm f/1.8G
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bartolyni
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Re: Thank you Nikon!
In reply to Lord Mox, 4 months ago

Lord Mox wrote:

bartolyni wrote:

Lord Mox wrote:

After more than a year of negative threads about the D600, I think it is time to break the cycle. I've posted most of this comment on NR as well. I hope you find it in yourself to accept a positive post about Nikon, after the so many negative ones.

Good things rarely get the limelight, since people seem to expect them. I am very certain that there are millions of Nikon customers who have had good experience with Nikon whether in using their products or services. Yet, those who had bad experiences, albeit the minority, have the louder voice or the only voice sometimes!

I like to break this routine. I bought my D600 in Dec 2012 after I sold my d5100 to move up to full-frame. I didn't pay much attention to earlier dust claims, then decided to do test shots. Sure enough, under the right circumstances the spots were visible. Took my camera to Nikon's authorised service center, they offered to clean it for free (before any service advisory. This was back in January 2013).

Few months later, spots re-appeared with any shot of f16 and higher (practically never bothered me as I never shot higher than f11). Thinking I might get lucky and take advantage of the situation hoping Nikon would give me the new D610 (bad of me, admittedly), I decided to write them and complain about the D600. They sent me shipping slip so I can ship the camera to them free of charge with no question asked. Less than a week later I got my camera back with new shutter.

Now, I do have few spots showing up, but I have the confidence that whenever I need, regardless of warranty, I can send it and get it cleaned for free and may still get that elusive d610 I was hoping for. If this is not good customer service, I am not sure what is. Again consider these facts:

Local authorised service center, takes the camera and clean the sensor for free. This was before the issue gone viral.

Nikon offered free shutter change and provided other maintenance to the camera that I don't recall now, but are written in the service order. Again, this was before they officially offered the shutter replacement. They have been doing it all along, they just messed up their PR and didn't announce it. Hardly a problem!

Nikon extending this guarantee for the life the camera, free of charge.

If you ask me, that is a lot of goodwill considering the issue is few spots on sensor that can be cleaned easily by anyone and are only visible when you look for them, in most cases.

Imagine that you didn't buy a D600, but were one of the first who bought the d610. Soon you warranty will be over. I would be jealous of those who own a d600!

As to the d600 resale value. After the latest announcement, I think buying a refurbished or used d600 is a no-brainer. I would pay as much for it as I would pay for a d610 if not more just for the fact that I have this new cover! Again, they have been doing this all along, the difference now is that they have extended the service to those whose warranty has expired or about to, and made it official.

Finally, as consumers, we sometimes tend to be highly cynical of corporations, for good reasons for the most parts. But we should also bear in mind that this tendency may overshadow our better judgment, sometimes. I, for one, feel that I owe it to Nikon to admit that they have done something right this time. I feel I want them to know that just as much as I wanted them to hear my complaint when I had one.

I wish my car dealer, mobile maker, laptop vendor, and all my other providers extend me such a 'bad service!'

Thank you NIKON! I am a satisfied customer.

-LM

Are from Nikon PR department by any chance? Toyota recalled millions of their cars to fix potential fault!! Nikon just hoped the dust issue would go unnoticed. Now after being banned from selling in China they offer a glimpse of hope to those affected. For me I felt cheated when they launched D610 and I am no longer deluded in thinking Nikon has the best after sales service. Quite the contrary indeed.

So I am talking about my positive experience and you immediately accused me of being a cheat, if I borrow the same logic I could assume you work for Canon's PR.

You have the right to be dissatisfied and declare it, as much I so do the opposite without discrediting you.

Thanks for stopping by.

What is there to thank Nikon? by keeping you busy boxing and unboxing the camera after every dust spot issue? Do you really call that positive experience? Not before recalling your camera and fix the issue fully before they ever thought of re-branding D600 into D610 would I thank them.

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InTheMist
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Sooo... You still get spots and you're thanking Nikon?
In reply to Lord Mox, 4 months ago

Sooo... You still get spots and you're thanking Nikon?

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Lord Mox
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Re: Thank you Nikon!
In reply to bartolyni, 4 months ago

bartolyni wrote:

Lord Mox wrote:

bartolyni wrote:

Lord Mox wrote:

After more than a year of negative threads about the D600, I think it is time to break the cycle. I've posted most of this comment on NR as well. I hope you find it in yourself to accept a positive post about Nikon, after the so many negative ones.

Good things rarely get the limelight, since people seem to expect them. I am very certain that there are millions of Nikon customers who have had good experience with Nikon whether in using their products or services. Yet, those who had bad experiences, albeit the minority, have the louder voice or the only voice sometimes!

I like to break this routine. I bought my D600 in Dec 2012 after I sold my d5100 to move up to full-frame. I didn't pay much attention to earlier dust claims, then decided to do test shots. Sure enough, under the right circumstances the spots were visible. Took my camera to Nikon's authorised service center, they offered to clean it for free (before any service advisory. This was back in January 2013).

Few months later, spots re-appeared with any shot of f16 and higher (practically never bothered me as I never shot higher than f11). Thinking I might get lucky and take advantage of the situation hoping Nikon would give me the new D610 (bad of me, admittedly), I decided to write them and complain about the D600. They sent me shipping slip so I can ship the camera to them free of charge with no question asked. Less than a week later I got my camera back with new shutter.

Now, I do have few spots showing up, but I have the confidence that whenever I need, regardless of warranty, I can send it and get it cleaned for free and may still get that elusive d610 I was hoping for. If this is not good customer service, I am not sure what is. Again consider these facts:

Local authorised service center, takes the camera and clean the sensor for free. This was before the issue gone viral.

Nikon offered free shutter change and provided other maintenance to the camera that I don't recall now, but are written in the service order. Again, this was before they officially offered the shutter replacement. They have been doing it all along, they just messed up their PR and didn't announce it. Hardly a problem!

Nikon extending this guarantee for the life the camera, free of charge.

If you ask me, that is a lot of goodwill considering the issue is few spots on sensor that can be cleaned easily by anyone and are only visible when you look for them, in most cases.

Imagine that you didn't buy a D600, but were one of the first who bought the d610. Soon you warranty will be over. I would be jealous of those who own a d600!

As to the d600 resale value. After the latest announcement, I think buying a refurbished or used d600 is a no-brainer. I would pay as much for it as I would pay for a d610 if not more just for the fact that I have this new cover! Again, they have been doing this all along, the difference now is that they have extended the service to those whose warranty has expired or about to, and made it official.

Finally, as consumers, we sometimes tend to be highly cynical of corporations, for good reasons for the most parts. But we should also bear in mind that this tendency may overshadow our better judgment, sometimes. I, for one, feel that I owe it to Nikon to admit that they have done something right this time. I feel I want them to know that just as much as I wanted them to hear my complaint when I had one.

I wish my car dealer, mobile maker, laptop vendor, and all my other providers extend me such a 'bad service!'

Thank you NIKON! I am a satisfied customer.

-LM

Are from Nikon PR department by any chance? Toyota recalled millions of their cars to fix potential fault!! Nikon just hoped the dust issue would go unnoticed. Now after being banned from selling in China they offer a glimpse of hope to those affected. For me I felt cheated when they launched D610 and I am no longer deluded in thinking Nikon has the best after sales service. Quite the contrary indeed.

So I am talking about my positive experience and you immediately accused me of being a cheat, if I borrow the same logic I could assume you work for Canon's PR.

You have the right to be dissatisfied and declare it, as much I so do the opposite without discrediting you.

Thanks for stopping by.

What is there to thank Nikon? by keeping you busy boxing and unboxing the camera after every dust spot issue? Do you really call that positive experience? Not before recalling your camera and fix the issue fully before they ever thought of re-branding D600 into D610 would I thank them.

I think you are missing my point. I don't claim that everyone should be happy. I am saying that "I am happy" and that I want them to hear it just as much as they hear criticism. And may be encourage others who feel the same to say so.

I can't argue with you because it will be pointless as I can't make you feel happy when you are not. It is your right to complain if you feel so, I just hope that I have the same right when I am complimenting, and not be disrespected for exercising that right.

-LM

 Lord Mox's gear list:Lord Mox's gear list
Nikon D600 Nikon AF-S Nikkor 16-35mm f/4G ED VR Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II Nikon AF-S Nikkor 50mm f/1.8G
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Lance B
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Re: Thank you Nikon!
In reply to bartolyni, 4 months ago

bartolyni wrote:

Lord Mox wrote:

After more than a year of negative threads about the D600, I think it is time to break the cycle. I've posted most of this comment on NR as well. I hope you find it in yourself to accept a positive post about Nikon, after the so many negative ones.

Good things rarely get the limelight, since people seem to expect them. I am very certain that there are millions of Nikon customers who have had good experience with Nikon whether in using their products or services. Yet, those who had bad experiences, albeit the minority, have the louder voice or the only voice sometimes!

I like to break this routine. I bought my D600 in Dec 2012 after I sold my d5100 to move up to full-frame. I didn't pay much attention to earlier dust claims, then decided to do test shots. Sure enough, under the right circumstances the spots were visible. Took my camera to Nikon's authorised service center, they offered to clean it for free (before any service advisory. This was back in January 2013).

Few months later, spots re-appeared with any shot of f16 and higher (practically never bothered me as I never shot higher than f11). Thinking I might get lucky and take advantage of the situation hoping Nikon would give me the new D610 (bad of me, admittedly), I decided to write them and complain about the D600. They sent me shipping slip so I can ship the camera to them free of charge with no question asked. Less than a week later I got my camera back with new shutter.

Now, I do have few spots showing up, but I have the confidence that whenever I need, regardless of warranty, I can send it and get it cleaned for free and may still get that elusive d610 I was hoping for. If this is not good customer service, I am not sure what is. Again consider these facts:

Local authorised service center, takes the camera and clean the sensor for free. This was before the issue gone viral.

Nikon offered free shutter change and provided other maintenance to the camera that I don't recall now, but are written in the service order. Again, this was before they officially offered the shutter replacement. They have been doing it all along, they just messed up their PR and didn't announce it. Hardly a problem!

Nikon extending this guarantee for the life the camera, free of charge.

If you ask me, that is a lot of goodwill considering the issue is few spots on sensor that can be cleaned easily by anyone and are only visible when you look for them, in most cases.

Imagine that you didn't buy a D600, but were one of the first who bought the d610. Soon you warranty will be over. I would be jealous of those who own a d600!

As to the d600 resale value. After the latest announcement, I think buying a refurbished or used d600 is a no-brainer. I would pay as much for it as I would pay for a d610 if not more just for the fact that I have this new cover! Again, they have been doing this all along, the difference now is that they have extended the service to those whose warranty has expired or about to, and made it official.

Finally, as consumers, we sometimes tend to be highly cynical of corporations, for good reasons for the most parts. But we should also bear in mind that this tendency may overshadow our better judgment, sometimes. I, for one, feel that I owe it to Nikon to admit that they have done something right this time. I feel I want them to know that just as much as I wanted them to hear my complaint when I had one.

I wish my car dealer, mobile maker, laptop vendor, and all my other providers extend me such a 'bad service!'

Thank you NIKON! I am a satisfied customer.

-LM

Are from Nikon PR department by any chance?

Are you from the Canon (or insert favourite camera company here) PR department trying to stir up trouble for Nikon?

Toyota recalled millions of their cars to fix potential fault!! Nikon just hoped the dust issue would go unnoticed.

Really? You know this for a fact?

Now after being banned from selling in China they offer a glimpse of hope to those affected. For me I felt cheated when they launched D610 and I am no longer deluded in thinking Nikon has the best after sales service. Quite the contrary indeed.

 Lance B's gear list:Lance B's gear list
Nikon D800E Nikon D810 Nikon AF-S Nikkor 16-35mm f/4G ED VR Nikon AF-S Nikkor 14-24mm f/2.8G ED Nikon AF-S Nikkor 24-70mm f/2.8G ED +13 more
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Lord Mox
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Re: Sooo... You still get spots and you're thanking Nikon?
In reply to InTheMist, 4 months ago

InTheMist wrote:

Sooo... You still get spots and you're thanking Nikon?

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Yes I do. They offered to fix it. I didn't ask them to do so, again, as I don't see it as a problem yet. I thank them for giving me the chance. Mind you, the few spots that I see now after the shutter replacement could be my own fault. They are few, and I've used the camera in questionable weather couple of times and changed lenses on windy days and on a sandy beach. Yet, whether it is my fault or not, they will still clean it, change the shutter, and/or replace it. I am happy with that.

-LM

 Lord Mox's gear list:Lord Mox's gear list
Nikon D600 Nikon AF-S Nikkor 16-35mm f/4G ED VR Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II Nikon AF-S Nikkor 50mm f/1.8G
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gvidal
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Re: Thank you Nikon!
In reply to Lord Mox, 4 months ago

Lord Mox wrote:

[...]

Nikon extending this guarantee for the life the camera, free of charge.

Not really. What they say is "AT THIS TIME, we are announcing that we will continue to provide this service free of charge, even after the product warranty has expired."

But this doesn't mean they will do it forever. Perhaps in a few months Nikon assumes all 'wrong' cameras have been serviced and stops doing it.

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1w12q312qw1
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Re: Thank you Nikon!
In reply to gvidal, 4 months ago

gvidal wrote:

Lord Mox wrote:

[...]

Nikon extending this guarantee for the life the camera, free of charge.

Not really. What they say is "AT THIS TIME, we are announcing that we will continue to provide this service free of charge, even after the product warranty has expired."

But this doesn't mean they will do it forever. Perhaps in a few months Nikon assumes all 'wrong' cameras have been serviced and stops doing it.

As just an observer not owning either the D600 or D610, the most troublesome aspect of the whole affair to me was how long it took Nikon to address the issue. As Thom has pointed out many times over the years, the Japanese business culture can be stodgy, very set in its ways, and snail-like in its response to its customers.

In the beginning how many people called Nikon at Melville and L.A. regarding the D600's dust and were told - "Yours is the first call we've had about it, it's news to us." And kept repeating this BS 6 to 8 to 10 months in. And how many users sent their bodies in (several times) only to have them returned with the same problem? And how many people had to be without their cameras for weeks at a time for the servicing?

So they finally made the correct call but look at the black-eye they gave themselves, not even mentioning the left focus-point issue. Someone else brought up the Toyota fix for the acceleration fiasco, but didn't it come out that they knew about the problem (at least in Europe) and did nothing to correct it until accidents started piling up? I believe this qualifies as - don't say a word and pray that no one will notice and our sales will be unaffected. And that's an honorable way of doing business? With people's lives at stake?

As a loyal Nikon user it is disappointing to see how long it took the head-honchos to address this problem. We can only hope they learned something from this episode going forward, but time will tell.

Stan

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T O Shooter
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Re: Thank you Nikon!
In reply to Lord Mox, 4 months ago

Lord Mox wrote:

After more than a year of negative threads about the D600, I think it is time to break the cycle. I've posted most of this comment on NR as well. I hope you find it in yourself to accept a positive post about Nikon, after the so many negative ones.

Good things rarely get the limelight, since people seem to expect them. I am very certain that there are millions of Nikon customers who have had good experience with Nikon whether in using their products or services. Yet, those who had bad experiences, albeit the minority, have the louder voice or the only voice sometimes!

I like to break this routine. I bought my D600 in Dec 2012 after I sold my d5100 to move up to full-frame. I didn't pay much attention to earlier dust claims, then decided to do test shots. Sure enough, under the right circumstances the spots were visible. Took my camera to Nikon's authorised service center, they offered to clean it for free (before any service advisory. This was back in January 2013).

Few months later, spots re-appeared with any shot of f16 and higher (practically never bothered me as I never shot higher than f11). Thinking I might get lucky and take advantage of the situation hoping Nikon would give me the new D610 (bad of me, admittedly), I decided to write them and complain about the D600. They sent me shipping slip so I can ship the camera to them free of charge with no question asked. Less than a week later I got my camera back with new shutter.

Now, I do have few spots showing up, but I have the confidence that whenever I need, regardless of warranty, I can send it and get it cleaned for free and may still get that elusive d610 I was hoping for. If this is not good customer service, I am not sure what is. Again consider these facts:

Local authorised service center, takes the camera and clean the sensor for free. This was before the issue gone viral.

Nikon offered free shutter change and provided other maintenance to the camera that I don't recall now, but are written in the service order. Again, this was before they officially offered the shutter replacement. They have been doing it all along, they just messed up their PR and didn't announce it. Hardly a problem!

Nikon extending this guarantee for the life the camera, free of charge.

If you ask me, that is a lot of goodwill considering the issue is few spots on sensor that can be cleaned easily by anyone and are only visible when you look for them, in most cases.

Imagine that you didn't buy a D600, but were one of the first who bought the d610. Soon you warranty will be over. I would be jealous of those who own a d600!

As to the d600 resale value. After the latest announcement, I think buying a refurbished or used d600 is a no-brainer. I would pay as much for it as I would pay for a d610 if not more just for the fact that I have this new cover! Again, they have been doing this all along, the difference now is that they have extended the service to those whose warranty has expired or about to, and made it official.

Finally, as consumers, we sometimes tend to be highly cynical of corporations, for good reasons for the most parts. But we should also bear in mind that this tendency may overshadow our better judgment, sometimes. I, for one, feel that I owe it to Nikon to admit that they have done something right this time. I feel I want them to know that just as much as I wanted them to hear my complaint when I had one.

I wish my car dealer, mobile maker, laptop vendor, and all my other providers extend me such a 'bad service!'

Thank you NIKON! I am a satisfied customer.

-LM

How could you not be positive and upbeat? Lucky you!

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reginalddwight
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Nikon Are Outstanding Consumer Advocates
In reply to Lord Mox, 4 months ago

If only more corporations could be as forthcoming, responsive and generous as Nikon, we as consumers would be better off.

Their response to the D600 dust/oil issue has been an outstanding case in recognizing a problem and quickly fixing it.

How can we not feel the love and return in kind by buying more Nikon gear?

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jjnik
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Re: Nikon Are Outstanding Consumer Advocates
In reply to reginalddwight, 4 months ago

reginalddwight wrote:

If only more corporations could be as forthcoming, responsive and generous as Nikon, we as consumers would be better off.

Their response to the D600 dust/oil issue has been an outstanding case in recognizing a problem and quickly fixing it.

I have to assume you are being facetious?  Nikon dragged their feet on this for over a year and, lo and  behold, decided to fess up and offer the free fix when the class action suit became real and started to get press!

How can we not feel the love and return in kind by buying more Nikon gear?

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mrjpack
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Re: Sooo... You still get spots and you're thanking Nikon?
In reply to InTheMist, 4 months ago

everyInTheMist wrote:

Sooo... You still get spots and you're thanking Nikon?

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Every DSLR owner gets dust at one time or another, it's just whether they choose to admit t or not.....

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joeyv
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Re: Nikon Are Outstanding Consumer Advocates
In reply to jjnik, 4 months ago

Help! Spots on my d3 sensor. All  those w/ d3 join me on a class action suit so as we can get our d3 replaced w/ a D4s.

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joeyv

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joeyv
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Re: Nikon Are Outstanding Consumer Advocates
In reply to joeyv, 4 months ago

Generation "Gripe."

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joeyv

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Red G8R
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Re: Thank you Nikon!
In reply to Lord Mox, 4 months ago

I'm with you LM.

Nikon was my first DSLR from the D70 to D200 to D3/D4/D600. Both my local dealer (Henry's) and Nikon Canada have provided me excellent service over the years. As a society we are totally spoilt and expect a lot. Anyone in the service business knows this. Without good service you can't survive in North America.

I appreciate what Nikon has done and what they now offer to D600 owners. Thank you Nikon.

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Peter
Ontario, Canada

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mais51
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Re: Thank you Nikon!
In reply to Lord Mox, 4 months ago

We seriously need a rethink of DSLR design to eliminate once and for all the dust issue or at least a better self cleaning system.  The current self cleaning implementation is near to useless, does nothing to dust clinging to the surface of the sensor/filter due to static charge or sticky, oily.  We need a positive design such as curtain, self cleaning micro-brush or bring back the film style shutter mechanism

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Red G8R
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Re: Thank you Nikon!
In reply to mais51, 4 months ago

mais51 wrote:

We seriously need a rethink of DSLR design to eliminate once and for all the dust issue or at least a better self cleaning system. The current self cleaning implementation is near to useless, does nothing to dust clinging to the surface of the sensor/filter due to static charge or sticky, oily. We need a positive design such as curtain, self cleaning micro-brush or bring back the film style shutter mechanism

Good thought.

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Peter
Ontario, Canada

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Rick Knepper
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In reply to Lord Mox, 4 months ago

After more than a year of negative threads about the D600, I think it is time to break the cycle. I've posted most of this comment on NR as well. I hope you find it in yourself to accept a positive post about Nikon, after the so many negative ones.

Good things rarely get the limelight, since people seem to expect them. I am very certain that there are millions of Nikon customers who have had good experience with Nikon whether in using their products or services. Yet, those who had bad experiences, albeit the minority, have the louder voice or the only voice sometimes!

I like to break this routine. I bought my D600 in Dec 2012 after I sold my d5100 to move up to full-frame. I didn't pay much attention to earlier dust claims, then decided to do test shots. Sure enough, under the right circumstances the spots were visible. Took my camera to Nikon's authorised service center, they offered to clean it for free (before any service advisory. This was back in January 2013).

Few months later, spots re-appeared with any shot of f16 and higher (practically never bothered me as I never shot higher than f11). Thinking I might get lucky and take advantage of the situation hoping Nikon would give me the new D610 (bad of me, admittedly), I decided to write them and complain about the D600. They sent me shipping slip so I can ship the camera to them free of charge with no question asked. Less than a week later I got my camera back with new shutter.

Now, I do have few spots showing up, but I have the confidence that whenever I need, regardless of warranty, I can send it and get it cleaned for free and may still get that elusive d610 I was hoping for. If this is not good customer service, I am not sure what is. Again consider these facts:

Local authorised service center, takes the camera and clean the sensor for free. This was before the issue gone viral.

Nikon offered free shutter change and provided other maintenance to the camera that I don't recall now, but are written in the service order. Again, this was before they officially offered the shutter replacement. They have been doing it all along, they just messed up their PR and didn't announce it. Hardly a problem!

Nikon extending this guarantee for the life the camera, free of charge.

If you ask me, that is a lot of goodwill considering the issue is few spots on sensor that can be cleaned easily by anyone and are only visible when you look for them, in most cases.

Imagine that you didn't buy a D600, but were one of the first who bought the d610. Soon you warranty will be over. I would be jealous of those who own a d600!

As to the d600 resale value. After the latest announcement, I think buying a refurbished or used d600 is a no-brainer. I would pay as much for it as I would pay for a d610 if not more just for the fact that I have this new cover! Again, they have been doing this all along, the difference now is that they have extended the service to those whose warranty has expired or about to, and made it official.

Finally, as consumers, we sometimes tend to be highly cynical of corporations, for good reasons for the most parts. But we should also bear in mind that this tendency may overshadow our better judgment, sometimes. I, for one, feel that I owe it to Nikon to admit that they have done something right this time. I feel I want them to know that just as much as I wanted them to hear my complaint when I had one.

I wish my car dealer, mobile maker, laptop vendor, and all my other providers extend me such a 'bad service!'

Thank you NIKON! I am a satisfied customer.

-LM

-- hide signature --

Rick Knepper, photographer, shooting for pleasure. It is better to have It and not need It than need It and not have It. Various RAW comparisons at Link. Includes 5D3 vs D800E, 5D3 vs. 6D, Zeiss lenses etc. https://app.box.com/s/71w40ita6hrcfghojaie

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