d5200 shutter curtain won't open

Started Jun 2, 2013 | Discussions
Tashley1981
New MemberPosts: 1
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d5200 shutter curtain won't open
Jun 2, 2013

hello,

I'm having a few problems with my d5200.  Purchased about 2 weeks ago, been working great, up until today.

when I take a photo i'm only getting a 1/5th of the picture come up at the bottom, the rest of the picture is black.

I went into the options menu and selected to clean the mirror and what I see happening is the shutter curtain does not open!

complete amateur amongst DSLR's so my questions are:

1) can I fix this myself?

2) if yes, how?

3) or is is a repair job in the shop?

4) is this a common problem?

the camera is only 2 weeks old so I know it's covered under warranty, but, did have plans to go away on holiday next week and would have been nice to take the camera too - and i don't know if i'd get a replacement camera in time, so thought i'd try here first.

many thanks for your time.

Nikon D5200
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Mako2011
Mako2011 MOD
Forum ProPosts: 15,758
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Things happen
In reply to Tashley1981, Jun 2, 2013

Tashley1981 wrote:

hello,

I'm having a few problems with my d5200.  Purchased about 2 weeks ago, been working great, up until today.

when I take a photo i'm only getting a 1/5th of the picture come up at the bottom, the rest of the picture is black.

I went into the options menu and selected to clean the mirror and what I see happening is the shutter curtain does not open!

complete amateur amongst DSLR's so my questions are:

1) can I fix this myself?

No

2) if yes, how?

Don't

3) or is is a repair job in the shop?

Under warranty...send to Nikon

4) is this a common problem?

no

the camera is only 2 weeks old so I know it's covered under warranty, but, did have plans to go away on holiday next week and would have been nice to take the camera too - and i don't know if i'd get a replacement camera in time, so thought i'd try here first.

many thanks for your time.

Good Luck

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harpo95993
Forum MemberPosts: 72Gear list
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Re: d5200 shutter curtain won't open
In reply to Tashley1981, Jun 2, 2013

Tashley1981 wrote:

hello,

I'm having a few problems with my d5200.  Purchased about 2 weeks ago, been working great, up until today.

when I take a photo i'm only getting a 1/5th of the picture come up at the bottom, the rest of the picture is black.

I went into the options menu and selected to clean the mirror and what I see happening is the shutter curtain does not open!

complete amateur amongst DSLR's so my questions are:

1) can I fix this myself?

2) if yes, how?

3) or is is a repair job in the shop?

4) is this a common problem?

the camera is only 2 weeks old so I know it's covered under warranty, but, did have plans to go away on holiday next week and would have been nice to take the camera too - and i don't know if i'd get a replacement camera in time, so thought i'd try here first.

many thanks for your time.

Where did you buy it from?  If from a local store take it back and get a replacement.  If online send it back and get a refund or replacement and ask for overnight shipping and explain your situation.  Many times online retailers will accommodate you.  If not pay for the fastest shipping that will arrive in time for your holiday.

 harpo95993's gear list:harpo95993's gear list
Sony RX100 Konica Minolta Maxxum 7D Nikon D7000 Nikon D7100 Nikon AF-S DX Nikkor 16-85mm f/3.5-5.6G ED VR +18 more
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