New to Sony (RX1), protection plans any good?

Started May 27, 2013 | Discussions
Mikee
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New to Sony (RX1), protection plans any good?
May 27, 2013

I just bought the Sony RX1 at the Sony store and they were offering 2-4 year plans that cover pretty much anything but theft.

I own quite expensive gear (5d3 + lenses, x-pro1 + lenses) but never got any protection plans (online, bestbuy, etc.) because I'm careful with my gear.

Given this thing is so darn small but costs as much as my 5d, I'm second guessing whether I should have gotten it.

Luckily I have 30 days to decide but wanted to get feedback as I'm new to Sony and wondering if their protection plans and customer service is as good as they're saying?

Thank you!

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elliottnewcomb
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Re: New to Sony (RX1), protection plans any good?
In reply to Mikee, May 27, 2013

IMO, several thoughts

Stories on the forum indicate to me that Sony is pretty good, the biggest concerns I have seen are coverage in foreign lands.

Over the years, I have benefited from longer, and sometimes accidental protection plans. I live near Mack camera in NJ and they have been quite responsive.

I think I am careful but I dropped my S85 onto a marble floor, I dropped my R1 onto bricks, horrified both times. I had clear glass lens protectors on both, that is not possible with these models. Those two bodies can take a shot.

Damaging just the DSLR removable lens, not the body, is not the case with fixed lens cameras.

Miniature, complex, portable, slippery, careful or not, I got Sony's 2 year accidental coverage for my rx100. Sony was good on a laptop issue for me.

rx100 and RX1 both are new models, no longevity known, it is a risk without coverage.

If I was buying the pricey RX1, I would add the protection plan in the price and use that figure in my yes/no decision.

Average the extra cost over the years of coverage, and know if any real problem develops, it will probably surface in those years.

If you go to sell it, if it has a transferable warranty, that is a big comfort to a buyer.

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Elliott

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Mikee
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Re: New to Sony (RX1), protection plans any good?
In reply to elliottnewcomb, May 27, 2013

If you go to sell it, if it has a transferable warranty, that is a big comfort to a buyer.

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Elliott

This is an excellent point. Thanks

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teseg
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Re: New to Sony (RX1), protection plans any good?
In reply to Mikee, May 27, 2013

Insurance, in general, is designed for those that could not take a 1 time financial hit to repair/replace a broken unit.

Ultimately, if you buy insurance on everything, you spend much more than whatever the total repair/replacement cost of everything is is over time.  As evidence, most insurance companies are quite rich.  Obviously, with items that can come with lawsuits like cars and houses, there is a whole different business model and group of considerations for a consumer.

I think Elliott makes a good (unproven to the insurance companies) point that the size and construction of the RX1 may make it an enhanced risk.

Since I bought my RX1 I had one episode that made me wish I had insurance.  I was at a group dinner and a guest in attendance offered to take our picture... with reservation, I obliged handing over my RX1.  Next the waitress comes up and tells the guest to join the picture and gets handed the camera, then somehow my camera got handed to the chef.  Of course none used the wrist strap.  By the time I got it back there was flour over the buttons.   Unfortunately, I forgot to switch from center point to zone focus so the AF went to the back wall of the restaurant so no usable photos were generated anyway.

Fortunately, my camera is none the worse for wear.

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tesilab
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Re: New to Sony (RX1), protection plans any good?
In reply to Mikee, May 27, 2013

I bought the maximum Sony insurance. I want to make sure this camera is fully functioning for as long as possible, considering the price.

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earful
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Re: New to Sony (RX1), protection plans any good?
In reply to Mikee, May 27, 2013

the most important sales point for me of the insurance offered by sony is drop protection. i have never dropped a camera - and i own or have owned quite a few. but recently i found myself dropping my macbook, my cell phones, my tablet. advancing years, maybe. whatever the reason, the cost of insurance is cheap compared to buying a new rx1. and, no, i don't buy insurance for everything i own. too much of a bother keeping track!

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Mikee
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Experience with Sony regarding these plans?
In reply to earful, May 27, 2013

Anyone have experience having to send things back from damage?

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Alchin
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Re: Experience with Sony regarding these plans?
In reply to Mikee, May 27, 2013

Need help on this question:

Service Plan coverage begins on date of product purchase and runs concurrently with the manufacturer's warranty.

What exactly do this  mean.

"concurrently" means : existing simultaneously or side by side.

1year Manufacturer warranty + 1 year credit card warranty = 2years warranty without a service plan.

With a 2 year Sony service plan ($99.99) what does that buy since it runs concurrently meaning it will run at the same time as your inherited warranty.

What an I missing.?

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earful
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Re: Experience with Sony regarding these plans?
In reply to Alchin, May 28, 2013

effectively it means you get an additional year of warranty protection on top of the warranty that comes with the camera. however, i don't recall if the one year warranty that comes with purchase of the camera includes drop protection. the 2-year warranty i purchased does.

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Alchin
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Re: Experience with Sony regarding these plans?
In reply to earful, May 28, 2013

earful wrote:

effectively it means you get an additional year of warranty protection on top of the warranty that comes with the camera. however, i don't recall if the one year warranty that comes with purchase of the camera includes drop protection. the 2-year warranty i purchased does.

That was the extended service plan not drop protection.

If you check your major credit card policy you will find they give you an extra year of warranty.

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earful
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Re: Experience with Sony regarding these plans?
In reply to Alchin, May 28, 2013

Alchin wrote:

earful wrote:

effectively it means you get an additional year of warranty protection on top of the warranty that comes with the camera. however, i don't recall if the one year warranty that comes with purchase of the camera includes drop protection. the 2-year warranty i purchased does.

That was the extended service plan not drop protection.

If you check your major credit card policy you will find they give you an extra year of warranty.

i think we're talking past each other. the extended service plan i bought added a year on to the original warranty and included drop protection, for a two year warranty that included drop protection.

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