Buff Rocks

Started Apr 16, 2013 | Discussions
historianx
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Buff Rocks
Apr 16, 2013

I rarely have issues with my Paul Buff lighting equipment, and when I do, it's usually a cheaply-designed and made small part that breaks off, in this case the small flimsy clip that keeps the mounting rail on my ABR800 ring flash from moving back and forth.

But I will say this: their customer service is exemplary.  I called them this AM, and 1) you NEVER get a prompt wall, and 2) they realize that some of their components can fail, and don't try to beat around the bush with lame excuses.  Even they admitted this part fails often, and that they are considering a redesign.

Next thing I know, the nice customer service lady is sending out a replacement today, and I was told that even after the warranty expires that if any of the replacements break just give them a call.

Nice.  That's what makes this company so wonderful to deal with!

Lawrence Keeney
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Re: Buff Rocks
In reply to historianx, Apr 16, 2013

I agree with you 100%. We have learned to expect and respect the Paul Buff great service both before and after the sale.

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historianx
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Re: Buff Rocks
In reply to Lawrence Keeney, Apr 16, 2013

Lots of noobs here ask about going beyond Speedlites into the studio strobe realm, and I always steer them to PCB.   For a relatively small investment you can add some serious creative power, and get a company that stands by their product.  Value: the consumer dream.

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Hugowolf
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Re: Buff Rocks
In reply to historianx, Apr 17, 2013

historianx wrote:

Lots of noobs here ask about going beyond Speedlites into the studio strobe realm, and I always steer them to PCB.   For a relatively small investment you can add some serious creative power, and get a company that stands by their product.  Value: the consumer dream.

Of course you could spend more money and never have to contact customer service.

Brian A

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zanderlane
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Re: Buff Rocks, totally...
In reply to Hugowolf, Apr 17, 2013

Hugowolf wrote:

historianx wrote:

Lots of noobs here ask about going beyond Speedlites into the studio strobe realm, and I always steer them to PCB.   For a relatively small investment you can add some serious creative power, and get a company that stands by their product.  Value: the consumer dream.

Of course you could spend more money and never have to contact customer service.

Brian A

Brian, I think you meant to say, "Of course you could spend A BOATLOAD MORE MONEY and never have to contact customer service."

...although, BTW, my neighbor who shoots with Profoto had a ton of weirdness going on with her acute packs and heads last year - much shipping and much arguing and finally had to pay a TON of money to get it fixed...just sayin', for the money, nothing comes close to buff stuff!

z

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kenyee
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Re: Buff Rocks
In reply to Hugowolf, Apr 17, 2013

Hugowolf wrote:

Of course you could spend more money and never have to contact customer service.

Or you could spend a ton still have issue...a friend bought an Elinchrom Quadra...pack died on him and he doesn't use it all that often and maintained it well...

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Lawrence Keeney
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Re: Buff Rocks
In reply to kenyee, Apr 17, 2013

If you are doing $100,000 shoots for the top name companies, I can understand purchasing expensive equipment. However, Paul Buff lighting works great for the 99% of the rest of us who do not fall into this category.

Any lighting equipment is subject to failure. It is what happens after the failure that counts.

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historianx
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Re: Buff Rocks
In reply to Hugowolf, Apr 18, 2013

Hugowolf wrote:

historianx wrote:

Lots of noobs here ask about going beyond Speedlites into the studio strobe realm, and I always steer them to PCB.   For a relatively small investment you can add some serious creative power, and get a company that stands by their product.  Value: the consumer dream.

Of course you could spend more money and never have to contact customer service.

Brian A

Lol right haha ask my colleague that bought big bank into Elinchrom and when that "more money" stuff went south on her after 7 light months of use the nightmarish BS she went through just to get to a customer service rep.  A big huge joke.  Me? two minute call to a real person at PCB that had my replacements shipped the same day.

She sold out and bought two Einsteins and could not be happier, two years later.

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historianx
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Re: Buff Rocks
In reply to Lawrence Keeney, Apr 18, 2013

Lawrence Keeney wrote:

If you are doing $100,000 shoots for the top name companies, I can understand purchasing expensive equipment. However, Paul Buff lighting works great for the 99% of the rest of us who do not fall into this category.

Any lighting equipment is subject to failure. It is what happens after the failure that counts.

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If I was doing that kind of work, where the client wanted and would pay for high end equipment, I would rent.

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Atoche
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Re: Buff Rocks
In reply to historianx, Apr 23, 2013

historianx wrote:

Lots of noobs here ask about going beyond Speedlites into the studio strobe realm, and I always steer them to PCB.   For a relatively small investment you can add some serious creative power, and get a company that stands by their product.  Value: the consumer dream.

I am one of those noobs... I researched, read and purchased a B800 unit from PCB....  Very happy.  Easy to use, not expensive.... And great results..

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"I may be a geek, but it pays for the car...!"

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