epson 2400 communication error

Started Apr 1, 2013 | Discussions
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pamrix New Member • Posts: 7
epson 2400 communication error

I have had epson 2400 for over 5 years and it has always printed reliably.  Suddenly today it flashed communication error and the top red light iis also on suggesting a paper issue which is not.  Each time I turn the printer off then on again the green on lighty justflashes off again and there is a click and the printer just has the red top ligt on as well as a low ink light flashing.  But I cant get the ink cartridges to move.

I have tried unplugging and plugging in again but no success.

Can anyone suggest the problem or a solution.  Thankyou

xrdbear MOD Veteran Member • Posts: 3,885
Re: epson 2400 communication error
 

pamrix wrote:

I have had epson 2400 for over 5 years and it has always printed reliably.  Suddenly today it flashed communication error and the top red light iis also on suggesting a paper issue which is not.  Each time I turn the printer off then on again the green on lighty justflashes off again and there is a click and the printer just has the red top ligt on as well as a low ink light flashing.  But I cant get the ink cartridges to move.

I have tried unplugging and plugging in again but no success.

Can anyone suggest the problem or a solution.  Thankyou

I believe this may (others chime in) be the indication that your waste ink tank/pad is full which is not user replaceable. There are independent service guys that can change them for you and a reset utility is used to reset the internal counter. However from what I read if this is the first time this has happened you may be able to reset the counter with software at least once with no risk. The following links I found may be useful but hopefully someone more knowledgeable can give you more information. Links:

http://www.pcreview.co.uk/forums/epson-stylus-photo-r2400-flashing-red-lights-two-top-buttons-t4050577.html

http://www.epson.com/cgi-bin/Store/support/InkPadsForm.jsp?ref=r014001222

http://www.pcreview.co.uk/forums/change-waste-ink-pad-epson-r1800-t3773024.html

https://groups.google.com/forum/#!topic/comp.periphs.printers/pB3yzdbXEEo

Good Luck

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Brian
Fine Art Print sales of the Isle of Skye at:
http://www.eyeofskye.co.uk/

williamio Contributing Member • Posts: 517
Re: epson 2400 communication error

did you try a different usb cable?

websnail
websnail Forum Member • Posts: 68
Re: epson 2400 communication error

xrdbear wrote:

I believe this may (others chime in) be the indication that your waste ink tank/pad is full which is not user replaceable.

Just as a tip, the rule of thumb is alternating flashing lights for paper and ink. If those lights are flashing together it's a "General Error" rather than a "Service Required" one. The former is often down to paper jams, chip issues or electronics failure, while the latter is indeed a waste counter problem and much easier to solve.

You can reset the waste counter and pray but (and bear in mind I'm biased here) you are risking an overflow of the pads, especially if you are using non-OEM and have experienced any leaky cartridges, overpressured CIS systems, etc... So thinking about an external waste ink tank might be in order.

As for resources my non-commercial blog on wasteink.co.uk is a good option too.. The commercial ones are easy enough to locate if you dig around too.

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