the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)

Started Nov 9, 2012 | Discussions
Dustinash
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the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
Nov 9, 2012

So I shipped my lens I bought from B&H photo back to them because it had a problem with the aperature blades.  Its ok.. my a99 wasnt in yet.  This was mid october, coming from Canada, five day delivery

October 28 - I get a status update.  Processed through sna francisco facility.

It is now November 8th and there has no been an update the following are the problems that I ran into and what I found out about the post along the way.

-even though I paid extra money for 5 day expedited, they tell me there is not guaruntee.  I have to file a search request and I cannot do that with american post it has to be done through canadian, and then they will contact american this process starts at ABOUT 30 DAYs and can go as HIGH AS 90 days.

5 day expedited?  Try 1/3 of a year.  Their answer?  No guaruntees.

-insurance is restricted to 1000$ on post.. now I know why.  They lose or steal your stuff then they leave you hanging.  Given that whoever out there didnt bother to update anything with a scan?  I am GREATLY inclined to believe that it was stolen by the post.

-another word of advice.  When shipping something valuable don't list the price on it like they say.  This only helps postal employees identify which are the best packages to steal.  I have never had anything disappear in the post that was not greater then 500$ so if your below that your probably fine.  The thief needs incentive to take the risk.

This is the most depressing day of my life.  I have my a99.  its silent.  Its partner.  Gone.

Sony SLT-A99
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Dustinash
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Dustinash, Nov 9, 2012

Dustinash wrote:

So I shipped my lens I bought from B&H photo back to them because it had a problem with the aperature blades. Its ok.. my a99 wasnt in yet. This was mid october, coming from Canada, five day delivery

October 28 - I get a status update. Processed through sna francisco facility.

It is now November 8th and there has no been an update the following are the problems that I ran into and what I found out about the post along the way.

-even though I paid extra money for 5 day expedited, they tell me there is not guaruntee. I have to file a search request and I cannot do that with american post it has to be done through canadian, and then they will contact american this process starts at ABOUT 30 DAYs and can go as HIGH AS 90 days.

5 day expedited? Try 1/3 of a year. Their answer? No guaruntees.

-insurance is restricted to 1000$ on post.. now I know why. They lose or steal your stuff then they leave you hanging. Given that whoever out there didnt bother to update anything with a scan? I am GREATLY inclined to believe that it was stolen by the post.

-another word of advice. When shipping something valuable don't list the price on it like they say. This only helps postal employees identify which are the best packages to steal. I have never had anything disappear in the post that was not greater then 500$ so if your below that your probably fine. The thief needs incentive to take the risk.

This is the most depressing day of my life. I have my a99. its silent. Its partner. Gone.

24-70 carlzeiss! Never got to fire a single shot.  Only got to hold it and rotate the zoom and imagine. It was beautiful and now it is gone.

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steelhead3
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Dustinash, Nov 9, 2012

​Buy locally and pay your taxes and enjoy your wonderful health care and benefits.

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Stv
Stv
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Dustinash, Nov 9, 2012

Nothing I can say is going to make you feel any better, but I do feel your pain.

Any photo purchase that is unable to be fully insured or may need future service needs to be purchased from a local Brick and Mortar, especially if you are in Canada. B&H, been there, done it....... once! Henry's or SONY Store get all of my major gear $'s for many years now.

Steve

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J Birn
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Dustinash, Nov 9, 2012

That sucks. I'm sorry to hear that. The only good part is that they still might find, it at least could pay you insurance, so it probably won't be a total loss.

When the new iPad came out earlier this year, I ordered one. It was supposed to ship to me at work, via UPS. When the box arrived, it was very light, and the iPad had been removed. The fraud people at UPS said they actually had a suspect and surveillance video and an arrest was immanent, and Apple shipped me a new iPad. The new one was shipped straight from China. I tracked it as it reached a city in the USA, then the package never left that city. I called UPS and eventually they confirmed that a second iPad in the row had gone missing. At this point, the new iPads were in stock locally, so I had Apple refund my money and just bought one at the local Apple store. We weren't out any money (I'm glad the shipping dept. at work noted that the box felt light when they signed for the first one), but it still boggles my mind that 2 iPads in a row were stolen en transit by UPS, meaning that in two different cities in the USA, there could be UPS employees walking around using a stolen iPad with my wife's initials etched in the back.

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OntarioJohn
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to J Birn, Nov 9, 2012

I use Henry's.  A77 and 99 and 3k in lenses.  But 5 weeks later Sony Canada repair has my 70 300 G lens and don't reply at all.  I'm unhappy without recourse.  At 7 weeks I file a claim with fedex.

Retired forensic photographer.
London, Ontario, Canada.

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Kzoozoomer
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to J Birn, Nov 9, 2012

Don't give up hope!  Anything of international origin can occasionally get detoured endlessly by the USPS.  Local post offices tell you they can't answer questions about international shipments and tell you to call an 800 number that gives you nothing but a useless recorded message.  Meanwhile, tracking information can stay unchanged for days.

When i ordered a used Minolta 200/2.8 G APO HS lens (valued at a little over $1,000) from a very reliable dealer in Japan, the package was shipped by air from Osaka to customs at O'Hare Airport.  From there it was sent to the USPS distribution center in Detroit--the wrong distribution center for the west side of Michigan where I live.  It sat there "undeliverable" for several days while I tried in vain to contact someone there.  Then suddenly the tracking information indicated that the package had been returned to Osaka! At that point my heart almost stopped and the dealer in Osaka was in total disbelief!  Next, EMS in Osaka promptly shipped the package back to O'Hare customs, who this time routed the package to the USPS distribution center in Grand Rapids--which was the correct place to send it.  Finally, about a day later, the package was delivered to my house.  Thank heavens this particular dealer used the best packing materials I have ever seen and my lens was delivered in excellent+ condition despite bouncing back and forth between Osaka and the U.S.

Another time back when I collected sports memorabilia, I ordered an item from Canada that I think cost about $25.  The package was obviously opened and inspected by Canadian customs.  When I received it, the package was about as secure as a McDonald's takeout bag but somehow my item was in okay condition.

Based on my other international purchases, I don't think these things happen very often, but when they do happen it certainly makes for a harrowing experience.

Good luck!  I hope they find your lens!

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Shield3
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Kzoozoomer, Nov 9, 2012

Hey, anyone want to buy my just found 24-70 Zeiss?  Said Canada on the package, but I threw that out hours ago.

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surfnet
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Dustinash, Nov 9, 2012

Unfortunately, I have a simillar tale to tell.  I sent a laptop to my daughter at school in Chicago and it was lost (stolen).  The thing that made me mad was that USPS people did not do anything to help.  They just gave me phone numbers and I had to call first the destination post office which said they never received. And, the origin post office people said it left there.  Nobody bothered to even call me back.

Of course, it was a pain trying to claim insurance and it took months to get my money back.  I wish I could say your lens might show up, but I am sorry to say a post office employee stole it.  I am sure most post office employees are honest, but my experience does not make me feel sorry for USPS if they have to cut back.

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Dustinash
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to surfnet, Nov 9, 2012

You have all made me feel a lot better.  I have resolved though that I will not be satisfied with insurance I will do my damnedest to file a claim with what ever police precinct works in that region.  I may not be able to do anything but if people start doing that maybe the police will respond and actually force the post to provide security.

And I agree.  It was stolen.  I would advise all shippers to not honestly put the value of expensive goods on the box.  It only causes you to incur risk.

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phaedin
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Dustinash, Nov 9, 2012

I have had a few things shipped to me - Paintball markers X 2 and Lenses X 2 - all of them arrived safely (although both lenses did not work, but that was not due to shipping) and both lenses when shipped back made it to their destination.

I live in Canada, but have a shipping address in the States and luckily I live only about 20 mins from the border.

I dont have to pay the extra shipping costs (rip off) that UPS charges for having to cross the border. Since it is a "local" rather than international, the contents of the box dont have to be written out to tempt the rare unscrupulous individuals working in the shipping business

So for things I cant get here or for things that cost way too much it works out ok. I try to buy locally if I can, but sometimes it is really hard to justify paying the extra

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aardvark7
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My sympathies
In reply to Dustinash, Nov 9, 2012

One does have to wonder about these things when you do buy insurance.

I recently returned an A99 to Hong Kong (another story well documented in the forum!) and sent via DHL. They wanted about £40 for express delivery and the insurance was.... over £90!!! A total of almost £140.

Now, if we take the value of an A99 as £2300, as there can be no extraneous claims for incurred costs, more than one parcel in every 25 would have to disappear for them not to make money!

Either it is gouging the customer, acknowledgement that delivery services are full of thieves, or a combination of both. With your experience and mine being all too typical, I think it is the latter. A very sad reflection on our fellow man.

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Glenn
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Dustinash, Nov 9, 2012

Forget Canada post. I use them in Canada only their tracking can not work outside of Canada, so any time you trace it goes to the border and that's it. Also they have to send a request to the foreign authority they sent it through to track any further and I can assure you those request are not taken too seriously. UPS, purolator, FED ex, DHL or anyone else would have been better. and can insure for higher values and have proper dispute resolution in place. of those UPS is the most frustrating to deal with but they always find a way to resolve your problem.

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digitalshooter
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USPS police's themselves and they are a very dedicated Union to each other
In reply to surfnet, Nov 9, 2012

Our neighborhood had a problem with a new route person placing mail in the wrong boxes, it wasnt as simple as just the wrong number it was different streets.  So nice notes were left in, out and all around about the issue.  But nothing worked.

So I gathered all of the continued wrong mail and mailed it to the Postmaster General.  Things still did not change.  So one day I filed a real complaint and got a call from the local office.  I demanded that disciplinary action be taken, but nothing ever happened.

You see, they police themselves and NO cares in the US federal Government.

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JohnBee
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Dustinash, Nov 9, 2012

Unfortunately... postal worker theft is hardly new let alone unheard of.

That being said, there is still the possibility that your package can show up at your door at some point.

PS. were you not able to insure the item for its full value?

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ProducePete
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Re: the saddest day - when new york swallows your new 24-70 (dont trust posties!!!!)
In reply to Dustinash, Nov 9, 2012

Be aware that much of the New York City area is still dealing with issues from Superstorm Sandy and the Nor'easter that rolled through the other day.  I know both FedEx and UPS have notices up on their websites that advise package delivery and pickup is still significantly delayed in many areas.  So, your package could just be caught up in dealing with the aftermath of the storms.

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sensibill
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I see nothing unusual.
In reply to Dustinash, Nov 9, 2012

Nothing here indicates your lens is lost or gone forever. You shipped from Canada less than two weeks ago.

I sell on eBay and regardless of when and where you ship something in the USA, if it's not sent overnight or 2nd day you have no guarantee of arrival within 2-5 days. This is even true of US Priority, which is usually 2-3 days but can take longer.

Tracking from CA to US is not always reliable and will not update for days on end, and USPS mail is iffy right now due to Hurricane Sandy, especially to NY. Many people there don't even have power yet, and the damage to infrastructure was extensive.

So I think you should relax and not worry too much about it or blame 'New York' or USPS for 'swallowing' your lens. Worst case it might take a couple of months to get compensated if your package really was lost, but it's very unlikely. In about 15 years of selling online I've only had one box disappear off the grid and never turn up, requiring a claim and compensation.

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