Problem printing 17 x 22 with Epson 3880 from CS6

Started Sep 8, 2012 | Discussions
j c swain
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Problem printing 17 x 22 with Epson 3880 from CS6
Sep 8, 2012

When I try to print a borderless 17 x 22 on my new Epson 3880 with Photoshop CS6 it centers the image in the middle of the paper and prints it at 8.5 x 11. I am using a Mac Pro with OS 10.7.

I have triple checked all of the settings in the print dialogs, reinstalled the driver, reinstalled CS6 and spent over an hour with Epson tech support and no solution so far.

I am able to print 17 x 22 using Aperture so it looks like a Photoshop problem.

Has anyone else encountered anything like this?

Hugowolf
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Re: Problem printing 17 x 22 with Epson 3880 from CS6
In reply to j c swain, Sep 8, 2012

Same setup, but Win 7/64 and Win Vista/32 and have no problem with 17 x 22 inches. It could be an Epson Mac driver with CS6 problem.

I clearly can’t run Aperture, but have no problem with Lightroom and 17 x 22 inches either.

Are you sure there isn’t something you are missing in Photoshop?

The Epson driver is prone to doing a ‘whatever-size > 8.5 x 11 inch’ conversion when setting borderless for a size for which it doesn’t support borderless printing; even after you then switch to a size that it does support printing borderless. (And it is really difficult to get it back to the right sheet size.) But that should show in the printer driver’s dialog.

Under Windows, when you try borderless for an unsupported size, you get a modal dialog that says something like ‘the printer doesn’t support borderless printing for this sized sheet’ and you are given no choice but OK, which then puts something like ‘X x y > 8.5 x 11’ inches in the paper size box.

Brian A

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PicOne
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Re: Problem printing 17 x 22 with Epson 3880 from CS6
In reply to j c swain, Sep 8, 2012

Is your IMAGE-> SIZE 17x22? What does Print with Preview show you before printing?

j c swain wrote:

When I try to print a borderless 17 x 22 on my new Epson 3880 with Photoshop CS6 it centers the image in the middle of the paper and prints it at 8.5 x 11. I am using a Mac Pro with OS 10.7.

I have triple checked all of the settings in the print dialogs, reinstalled the driver, reinstalled CS6 and spent over an hour with Epson tech support and no solution so far.

I am able to print 17 x 22 using Aperture so it looks like a Photoshop problem.

Has anyone else encountered anything like this?

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j c swain
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Re: Problem printing 17 x 22 with Epson 3880 from CS6
In reply to Hugowolf, Sep 8, 2012

Hugowolf wrote:

Same setup, but Win 7/64 and Win Vista/32 and have no problem with 17 x 22 inches. It could be an Epson Mac driver with CS6 problem.

I clearly can’t run Aperture, but have no problem with Lightroom and 17 x 22 inches either.

Are you sure there isn’t something you are missing in Photoshop?

The Epson driver is prone to doing a ‘whatever-size > 8.5 x 11 inch’ conversion when setting borderless for a size for which it doesn’t support borderless printing; even after you then switch to a size that it does support printing borderless. (And it is really difficult to get it back to the right sheet size.) But that should show in the printer driver’s dialog.

Under Windows, when you try borderless for an unsupported size, you get a modal dialog that says something like ‘the printer doesn’t support borderless printing for this sized sheet’ and you are given no choice but OK, which then puts something like ‘X x y > 8.5 x 11’ inches in the paper size box.

Brian A

Thanks for the reply, Brian.

I have gone through the settings in CS6 so many times that I thought I might be missing something but two calls to Epson support where they walked me through the setup seem to confirm that all of the settings are correct. They were stumped and said they had never encountered the problem before.

It does seem like it is reverting to the default 8.5 x 11 but the driver does support border less 17 x 22 as it prints fine from Aperture. The image that it does print is partial.

I can just use Aperture to print but I no longer use it in my normal workflow so it adds a step.

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j c swain
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Re: Problem printing 17 x 22 with Epson 3880 from CS6
In reply to PicOne, Sep 8, 2012

PicOne wrote:

Is your IMAGE-> SIZE 17x22? What does Print with Preview show you before printing?

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Thanks PicOne. Image size is 17x22 and preview shows a border less 17 x 22. It is frustrating.

CS6 and the Epson driver are not getting along for some reason. I was hoping that someone else had run into the same problem.

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Hugowolf
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Re: Problem printing 17 x 22 with Epson 3880 from CS6
In reply to j c swain, Sep 8, 2012

The problem I described happens when you set the checkbox to borderless first, then select a paper is that is supported for borderless printing. But if only part of the image is being printed, the problem sounds like it lies elsewhere.

Brian A

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j c swain
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Re: Problem printing 17 x 22 with Epson 3880 from CS6
In reply to Hugowolf, Sep 8, 2012

Hugowolf wrote:

The problem I described happens when you set the checkbox to borderless first, then select a paper is that is supported for borderless printing. But if only part of the image is being printed, the problem sounds like it lies elsewhere.

Brian A

Today I brought my laptop to my office and printed from that with no problem so there is something wrong with my Mac Pro. There must be a corrupt file.

Since I have already reinstalled Photoshop I guess the next step would be to reinstall the system unless it is a Photoshop file that did not get replaced during the reinstall.

Thanks for trying to help.

JS

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AliciaSavage
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Re: Problem printing 17 x 22 with Epson 3880 from CS6
In reply to j c swain, 6 months ago

Hi J C Swain - I have bene having this same issue on and off for a year with my Epson 3880. Have you yet found a reason what causes the image to not print in full? I've had the issue consistent occur with Lightroom.

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camerashy
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Re: Problem printing 17 x 22 with Epson 3880 from CS6
In reply to AliciaSavage, 6 months ago

Try turning OFF "paper size check" under printer menu in the printer itself.

Page 128 of the Manual.

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