RX100 DEAD!!! Lens stuck, will not reset.

Started Aug 13, 2012 | Discussions
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Ryanide Contributing Member • Posts: 562
RX100 DEAD!!! Lens stuck, will not reset.

First day in Venice Italy with my new RX100 and the camera is DEAD!!!

I shot about 300 photos with it. One time when powering off the lens got stuck and the screen said, Turn off power and turn back on. I did this and it was fine.

Later I tried to turn it off and the lens got stuck again half way. I tried removing the battery, and turning it off/on, pressing play to start it, even removed the battery and plugged in the power cord. Still nothing.

It partially opened, but not all the way. Then I get the power off/on message. When I power off, it closes almost all the way less than 1/16th still out (just a little) and it keeps trying to move it in and out.

I have left it off with no power or battery for several hours, still no luck. I think it is a gonner.

Any suggestions on how to fix it? Since I'm in Italy and leaving on a cruise I don't think I can get a replacement here or send it in right now.

Good thing I brought my other camera. This is really a bummer. I'm hoping someone knows some magic button sequence to reset it... ???

: (

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Sony RX100
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Andi Buchner Senior Member • Posts: 1,115
Re: RX100 DEAD!!! Lens stuck, will not reset.

I think it’s a mechanical error and needs to be fixed. But there are a lot of camera stores in Venice. Maybe you could buy a replacement RX100 and sell the repaired one after you’re back home @ eBay or so. Of course you’ll loose some money, but better than loosing unforgettable moments captured

Was yours sealed when you got it?

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RX100 Junior Member • Posts: 43
Re: RX100 DEAD!!! Lens stuck, will not reset.

I've had a similar problem.

My RX100 has locked up twice when shooting in Sweep Panorama mode, it becomes unresponsive, and won't change into other modes and won't switch off. The only thing I can do is take the battery out and reset the camera.

Anyone experience a similar problems?

nobblynoel Forum Member • Posts: 61
Re: RX100 DEAD!!! Lens stuck, will not reset.

Ryanide
sorry to hear about your camera.

Funny thing I have just come back from Venice and a cruise with NCL..with a rx100

Loved it all
Venice is mad in a good way..
Have a great time..

nobbly

MadSquabbles New Member • Posts: 9
Re: RX100 DEAD!!! Lens stuck, will not reset.

mine had locked up too. i took out the battery, pushed to power button to discharge any residual charge, then put the battery back in. went back in fine after that.

i was a bit worried though since it was only my second day having it.

javafool Regular Member • Posts: 385
Re: RX100 DEAD!!! Lens stuck, will not reset.
2

It's beginning to sound like Sony hired the Canon S100 mechanical lens design crew for the RX100. I hope this doesn't become a significant trend.

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Ryanide OP Contributing Member • Posts: 562
Re: RX100 DEAD!!! Lens stuck, will not reset.

Just called Sony and they had me try the Reset option under the tools menu, this did not do anything. So they told me the only thing they could do would be to setup a service repair and have me send in the camera. That really does not help me here in Italy. Plus, why would I send in a camera that is less than 3 weeks old?

I think this one is going back to B&H for a replacement when I get back home.

This is really upsetting because I really like this camera and the photos are great. I was looking forward to having it for my trip.

Any one know of any Pro camera shops in Venice that has them in stock?

Good thing I have my other camera with me!!

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normsmith Veteran Member • Posts: 3,372
Can I ask

Can I ask, those who have seen a failure, did you change the (or what is) the setting on your 'power saving start time' option as listed in the menu under screen 1 of the spanner section.

I only ask because a few years ago, I had a camera power problem that I felt was linked to the power save setting.

The default on my RX100 when I bought it was 2 minutes, I just wondered if any of those affected changed their settings.
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Ryanide OP Contributing Member • Posts: 562
Re: Can I ask

all default settings... ??

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RX100 Junior Member • Posts: 43
Re: Can I ask

My camera doesn't completely shut down, it still looks normal, but when you press the shutter button it doesn't shoot, and it won't switch into another mode and won't switch off when the on/off button is pressed. I think it could be a bug that could be fixed via a firmware update. I don't think it's the same as the problem the OP is having.

Andi Buchner Senior Member • Posts: 1,115
Re: Can I ask
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Ann Chaikin Veteran Member • Posts: 7,020
Re: RX100 DEAD!!! Lens stuck, will not reset.

Ouch! I hope you found a good camera store in Venice. It is too amazing a place to be without a camera. I am so sorry this has happened.
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tvBilly New Member • Posts: 10
Re: RX100 DEAD!!! Eu video frame rate is 25/50 US frame rate is 30/60

Be aware that if you buy an RX100 in Italy (Europe) it will probably be set to shoot video at a 25/50 frame base rate, not the 30/60 frame rate for RX100s sold in the US.

Ryanide OP Contributing Member • Posts: 562
Re: RX100 DEAD!!! Eu video frame rate is 25/50 US frame rate is 30/60

thank you, although I'm not sure if I will be able to find a place that sells them today. I have my Canon 5D3 w/24L but that is not as light and easy for casual shots... : (

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guyv Contributing Member • Posts: 847
Re: RX100 DEAD!!! Lens stuck, will not reset.

If you miss the B&H 30 days return period you will have to send it to Sony for repair.

Ryanide wrote:

Just called Sony and they had me try the Reset option under the tools menu, this did not do anything. So they told me the only thing they could do would be to setup a service repair and have me send in the camera. That really does not help me here in Italy. Plus, why would I send in a camera that is less than 3 weeks old?

I think this one is going back to B&H for a replacement when I get back home.

PHOTOJOE55 Regular Member • Posts: 462
Re: RX100 DEAD!!! Lens stuck, will not reset.

That's really cold on Sony's part, why would they even suggest sending it in for repair, of course, you deserve no less than a new camera and you also deserve an apology from Sony as well. I think you should file a complaint on the Tech that said that to you. If this story gets around, it has a lot of potential to hurt Sony, and well it should, the average person would carry only the one camera. Only a Photographer carries back up equipment. This had the potential to ruin your whole trip!

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Tapper123
Tapper123 Senior Member • Posts: 1,511
Re: RX100 DEAD!!! Lens stuck, will not reset.

That's rather hyperbolic... Every device will have some small percentage of units that fail. The trick is to keep that failure rate down to the bare minimum. One failed RX100 does not mean Sony should be damned.

In comparison, look at the Canon S100, which has had an epidemic of lens failures, and even a public admission from Canon -- when if RX100 ends up like that, then we can bash Sony for failing.

PHOTOJOE55 wrote:

That's really cold on Sony's part, why would they even suggest sending it in for repair, of course, you deserve no less than a new camera and you also deserve an apology from Sony as well. I think you should file a complaint on the Tech that said that to you. If this story gets around, it has a lot of potential to hurt Sony, and well it should, the average person would carry only the one camera. Only a Photographer carries back up equipment. This had the potential to ruin your whole trip!

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WT21 Veteran Member • Posts: 4,895
It could be a lemon

Someone has to get the lemon.

At least, that's what I hope it is, and not a design flaw as with the early Canon ELPHs.

Ryanide wrote:

Just called Sony and they had me try the Reset option under the tools menu, this did not do anything. So they told me the only thing they could do would be to setup a service repair and have me send in the camera. That really does not help me here in Italy. Plus, why would I send in a camera that is less than 3 weeks old?

I think this one is going back to B&H for a replacement when I get back home.

This is really upsetting because I really like this camera and the photos are great. I was looking forward to having it for my trip.

Any one know of any Pro camera shops in Venice that has them in stock?

Good thing I have my other camera with me!!

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Marti58
Marti58 MOD Forum Pro • Posts: 20,215
Re: RX100 DEAD!!! Lens stuck, will not reset.

javafool wrote:

It's beginning to sound like Sony hired the Canon S100 mechanical lens design crew for the RX100. I hope this doesn't become a significant trend.

beginning to sound like based on one user reporting this hummm.

btw you need to change your sign ....never heard of the Sony DX100

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elliottnewcomb Forum Pro • Posts: 10,926
Re: RX100 DEAD!!! Lens stuck, will not reset.

b&h limit is 30 days for refund or exchange, so, if not back in time, perhaps you should call them now and get a registered RMA number and definition of time, case reference #, to avoid an issue.

http://www.bing.com/local/details.aspx?lid=YN618x33180656&qt=yp&what=b%26h+photo&where=New+Jersey+07103&s_cid=ansPhBkYp02&mkt=en-us&q=b%26h+photo&FORM=LARE

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