Aussie D800 AF repair

Started Aug 11, 2012 | Discussions
Esar2828
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Aussie D800 AF repair
Aug 11, 2012

Just thought I'd like to let my Aussie brethren know of my experience with D800 left focus issue.My serial number was 800XXXX and had bad left focus issue.I went straight back to where i bought it (D-D Photo Sydney)and they sent it to Nikon Sydney.The D-D salesman told me he had sold over 100 D800's and only 3 have been sent back to Nikon, all with 800XXXX serial numbers and those 3 cameras came back repaired in a week with no problems.After 4 weeks of emails,phone calls and even going back to the store, they couldnt locate my camera.Nikon had fixed it but it had been lost by the courier company! Needless to say i was furious and demanded a brand new D800 which they obliged to.FWIW, the new one has a serial number of 560XXXX and has no issues whatsoever.
Hope you guys have better luck with your repairs.

E.

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Nikon D800
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Tommot1965
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Re: Aussie D800 AF repair
In reply to Esar2828, Aug 11, 2012

good result mate

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goosel
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Re: Aussie D800 AF repair
In reply to Esar2828, Aug 11, 2012

Sorry to hear of your problems. At least you have a good D800 now.

Question: the first digit of the serial number designates the region in the world that camera is made for. In Australia you got 2 different ones?? '8' and '5' ?? Might want to double check that.

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Esar2828
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Re: Aussie D800 AF repair
In reply to goosel, Aug 11, 2012

Whats to check?
It works.How would the cameras be made different?

Thanks,
E.

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Ilian K
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Re: Aussie D800 AF repair
In reply to goosel, Aug 11, 2012

I understand that the new cameras come with 56XXX SN. The same is in US when the cameras used to come with 300XXX but now they come with 500XXX. I think that Nikon has changed the SN since the beginning of July. I presume is to seperate the AF issue..but this is just my guess.
Cheers mate. Thanks for sharing.

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nickau
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Re: Aussie D800 AF repair
In reply to Esar2828, Aug 11, 2012

The camera shop you are referring to if I am correct, is it Ddp in north Sydney? If so, then this shop sell only grey import stock and the body will not be warrantied by Nikon au.

If I am correct, and the body is grey import stock, strange that your serial #'s start with 800. My d800 also starts with 800 and was purchased at ecs, selling only australian stock.

Nick.

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Esar2828
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Re: Aussie D800 AF repair
In reply to nickau, Aug 11, 2012

Gday Nick,

Yes, you are correct its in Nth Syd and they are Grey importers.

They said they have sent 3 bodies back to Nikon for repairs at no cost to customer.They were all flawed with #800XXXX serial numbers.
Now is this Nikon warranty or their own,i dont know.
Does'nt really bother me as long as its covered.

Hope your #800 is working fine.

Cheers,

E.

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SK81
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Re: Aussie D800 AF repair
In reply to Esar2828, Aug 12, 2012

Hi,

I am also thinking of getting one from the grey market but I have one concern. Do Nikon authorized repair centers repair grey-import camera bodies in Australia?
SK

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thomo
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Re: Aussie D800 AF repair
In reply to SK81, Aug 12, 2012

The answer is NO! Nikon (Australia) do not provide warranty on 'grey' imports - but that hasn't stopped me from buying two Nikon DSLRs (out of eight) from Hong Kong.

Regards, thomo

(2xD90, 2xD7000 & 2xD700 bodies, 25 x AF lenses, 12 x F bodies, 14 x AIs lenses
and previously 2xD80)

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Leonard Shepherd
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Re: Clarification
In reply to thomo, Aug 12, 2012

thomo wrote:

The answer is NO! Nikon (Australia) do not provide warranty on 'grey' imports -

All Nikon DSLR's come with a "limited countries" warranty - the one for UK being valid in the EEC, but not for USA or Far East imports.

Nikon lenses should come with a Nikon Japan 1 year warranty which Nikon UK service no matter where they were sold.
--
Leonard Shepherd

Many problems turn out to be a lack of intimate knowledge of complex modern camera equipment.

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SK81
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Re: Aussie D800 AF repair
In reply to thomo, Aug 12, 2012

I meant whether Nikon authorized repair centers would repair gray-import camera bodies in Australia if i pay them money?

E.g. the situation in the US is as follows:
"Nikon Inc. USA cannot provide any technical support or warranty service on
Gray Market items. Additionally Nikon Inc. USA cannot perform any fee-based
repair work on Gray Market items. Please do not contact Nikon Inc. USA for
help with any Gray Market products."

Cheers,
SK

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Ilian K
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Re: Aussie D800 AF repair
In reply to SK81, Aug 12, 2012

Why worry about the warranty. Get a MACK warranty for as long as you want and you will be covered. I bought my D700 from grey importants and I had no troubles but a friend used MACK and his camera was fixed at no time. I don't know about D800 since I found the prices cheaper in Australia..You just have to do your home work. Cheers.

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thomo
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Re: Aussie D800 AF repair
In reply to SK81, Aug 13, 2012

I haven't experienced it first hand, but I know people that have been refused repairs (on their grey imports) by the only authorised Nikon service centre in our city. You have to send it to a third party such as Macks. If you look at the cost of insured postage you can very quickly eat into the savings made in buying overseas.

That said, in more than thirty years and 17 Nikon bodies, I've only had two minor repairs - both done inexpensively by independent repairers. The only problems I've had since going digital is with 4 bodies needing the sensors remapped due to faulty pixels which I put down to repeated air travel and radiation damage. That can only be done by the Nikon Service guys.

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SK81
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Re: Aussie D800 AF repair
In reply to thomo, Aug 13, 2012

Thank you guys!

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NikonForever
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Re: Aussie D800 AF repair
In reply to Ilian K, Aug 13, 2012

Are you sure the latest serial # of d800 in the states is 50xxxxxx? I just got mine Wednesday that is still 303xxxxx.

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vince fyne
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2 year body and lens warranty in Australia
In reply to Esar2828, Aug 13, 2012

When considering local or grey purchase dont forget the cameras and lenses bought thru the regular channel in Australia now have a second year of warranty from Nikon Australia.
Vince

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