Nikon D800 , Amazon order cancelled
Had the same email this morning despite the fact Amazon had previously confirmed via email they would honor the order and price.
If anyone gets any sort of reply from Amazon please post it here. I've sent them a pretty angry email. I'm sure nothing will change but I had to blow off steam. Nikon will also be hearing from me.
My order has been cancelled as well. One poster provided the email address of the CEO Chris North. Can anyone who is not happy with this situation please email email@example.com
Amazon UK chose the cowardly route and decided to cancel the lot of pre-orders with the lower price point. You have every right to be angry with them. What a bunch of rubbish.
I complained to Amazon UK this morning and I've received this response.
Regarding your order#xxxx for "Nikon D800 Digital SLR Camera (Body Only)",
I've checked your account and found that you may have already received an e-mail from us regarding this item. When we contacted the supplier for an update they informed us that they won't be able to source this item.
We had planned on receiving this item from our supplier. I apologise sincerely for any inconvenience caused.
As we can't supply this item, it has been cancelled from your order and you have not been charged for it. Cancelled orders no longer appear in your order history.
We rely on the suppliers for up-to-date information regarding the availability of this item and unfortunately, that's all we have to go by.
If you would still like this item it might be available from a third party seller on Amazon.co.uk Marketplace. An item being offered for sale by third-party sellers will be indicated by a blue box marked "More Buying Choices" on the product's information page.
Amazon.co.uk doesn’t price-match with other retailers (including third-party sellers who sell their items on our website). We do, however, consistently work towards maintaining competitive prices on everything we sell on our website.
Please note that in some cases our website offers lower prices via the used and new offerings available from Amazon.co.uk Marketplace sellers. For more information, please read our Marketplace Help section:
For full details on our various pricing policies, please visit the pricing section of our Help Pages:
If you need any additional information or help, please don’t hesitate to get in touch by replying to this e-mail.
In addition to a wide selection of items, one of our aims at Amazon.co.uk is to provide a convenient and efficient service; in this case, we have not met that standard. Please accept our sincere apologies.
We look forward to seeing you again soon.
Did I solve your problem?
If yes, please click here:
If no please click here
To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.co.uk/help
I noticed that the D800 is only available on the UK site through other sellers. I can't tell whether it is the same situation from the German website for example. If it is possible to buy a D800 through the German or French outlets then that really does suck. Shame on Nikon and Amazon UK if this is the case.
I'm hoping that the same situation will not occur with WEX. It shouldn't happen as they didn't offer below RRP prices and have already started shipping D800 and D800Es although only in small quantities like everywhere else.
They've cancelled my pre-order too, which I placed on March 20th at the lower price and is desperately disappointing but I'm not really surprised either.
Pretty much a stock answer then, I have a case open with the exec customer relations team so have emailed them and copied in Chris North advising that I will be speaking to the OFT (Office of Fair Trading)
It's pretty regular practice unfortunately to cancel orders that cannot be fulfilled. Just two weeks ago I bought a camera backpack from FotoSense at a pretty good price only to have the money refunded the next day with the message that the item was not in stock. I was invited to reorder at a later date when the item came back into stock. My guess is that as you haven't actually paid over any money then you haven't entered into any kind of legal contract.
Hi everybody guys!
I'm from Italy, and I ordered my D800 to Amazon UK, with special low price, too.
Today morning I received an email telling me my order has been canceled.
I waited more than 2 months and now my order has canceled?!?!
We need to promote a web action against Amazon!
We need more respect!!
Thanks a lot
It's bad customer relations but unfortunately a retailer has a legal right to withdraw an item at any time.
I guess Amazon didn't know the unprecedented demand and the fact the price would go up.
I was told by a Nikon Pro dealer that Amazon would not be supplied until all pre orders via Nikon pro dealers and independents had been fulfilled.
I guess Nikon price will have gone up to Amazon when they increased the price by £200
Or Amazon may just be holding stock and then in a few weeks put it on at £2499 or so.
Either way it's not a good way to do business
The other issue is it will now increase the waiting time when orders are placed with new retailers.
I noticed that the D800 is only available on the UK site through other sellers. I can't tell whether it is the same situation from the German website for example.
It was so far never listed as available on the German Amazon site (from Amazon directly - there are every other day offers for up to 3999€, available on stock, by some 3rd party shops), only for pre-order. But Amazon Germany nevertheless sipped already D800. I know for sure because my D800 I have bought via Amazon Germany Warehouse Deals. And I know quite a few others who used this channel.
Since this WHDs are extremely popular, sort of sniper approach was needed: used an automatic reaload plug in for Firefox and when the used ("almost new" for 2630€ "very good" for 2520€ or "good" for 2400€) popped up in the list (normally between 14:00 and 18:00, if at all), it was a matter of who logs in fastest to buy it (1 click buy didn't work with the plug in running, one was logged out after some minutes).
BTW, my D800 was listed as 'very good', which it indeed was. Had already about 1215 shutter count, but I don't care. Tested what I could, found it free of bugs, decided to keep it.
And only then I cancelled my order with Amazon Italy (2.500€).
Think your right on that , Im so pixxed off though , i sold my 700 to afford the D800 an now nothing . All of this as made me think should i really get this camera right now , with all the problems and all that .
I feel for you. Terrible result for UK buyers.
I guess the most important lesson to come out of this is never pre-order a Nikon camera without a backup on standby. What you save selling your camera as soon as possible to have the latest and greatest is not worth it when something like this happens.
Thom Hogan's comments: "I can't think of any higher-end product they've not underestimated demand on since the D2h in 2003. It's not difficult to guess that Nikon isn't going to meet initial demand on any pro product, ever. "
Well well - I had an early order for a D800 placed on the 8th Feb with Jessops - Amazon drops their price and I subsequently cancel it and placed an order with them on the 16th March instead. This morning I received the cancellation email from Amazon - thanks. You succeeded in grabbing orders away from other suppliers but then subsequently failed your new customers. Perhaps I should have placed several orders at one time like others but hey; I still have my Pentax ME Super.
Latest email from Amazon UK...
Greetings from Amazon.co.uk.
I can confirm that the cancellation of orders for the "Nikon D800" was based on a first come first served basis.
This means that we are only able to Fulfill orders that was first placed and our system has already tracked it and also it is dependable on how many items will we receive from the supplier.
I really hope that you understand, we did not intend this to happen and surely we have let you down this item. Please accept my sincere apologies.
Thank you for shopping at Amazon.co.uk. We hope to see you soon.