Eye-Fi card in a 1D MK IV

Started Dec 22, 2010 | Discussions
PhotoKhan
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Where is the Android app !?!?
In reply to txww, Feb 15, 2011

The first time it was mentioned in Eye-fi's own forums, it was almost 1 year ago.

This thread is almost 2 months old.

Still no app and their customer support just sent me this almost surreal reply:

" Thank you for contacting Eye-Fi Customer Care.

We do not comment about future product features or developments. Because such requests in the forums are monitored by the product development team, you have a direct way to influence the direction of our products. I would recommend that you post your request in the Feature Requests part of the forum at: http://forums.eye.fi . "

Can't they see Android based tablets will be taking the market by storm this year?

PK

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PhotoKhan
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Ziv Gillat...
In reply to txww, Feb 16, 2011

...You really have to "crackdown" on your Customer Support.

PK

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customminds
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eye fi customer support contact information
In reply to PhotoKhan, Feb 16, 2011

heh - I think they only have one Customer Support employee.

... and...

that employee plays online all day (just focuses on dpreview's forums)

PhotoKhan wrote:

...You really have to "crackdown" on your Customer Support.

PK

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MoPhotos
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Re: Where is the Android app !?!?
In reply to PhotoKhan, Feb 16, 2011

Hi,

I just posted an app to the Android Market, which allows you to directly transfer photos from your Eye-Fi card to an Android phone/tablet.

http://www.mophotosapp.com

I'd love to hear any comments/suggestions from professional photographers in order to improve the app.

Thanks!
-Kevin

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24Peter
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Re: eye fi customer support contact information
In reply to customminds, Feb 16, 2011

Not sure if you guys are just messing around, but I've called the Eye-Fi support # twice and gotten pretty good tech support service (from two different people ) They answered the phone pretty qucikly and were able to resolve my issues in a few minutes (well my Eye-fi issues at least )

However, support by email is abysmal. I emailed first regarding the same two issues I called on and it was 7-10 days before they even acknowledged my initial emails. I would have never gotten help that way.

On a somewhat related issue, my Eye-Fi card still craps out after being filled to around 1GB-2GB of data. I have to constantly reformat it and then it works fine again. This is the second X2Pro card (returned the first to Amazon) and I installed the newest firmware when I got it. I notice this both my 60D and 5DII. The 60D never had any other issues with SD cards becoming corrupted so I don't believe it is a problem with the camera.

Also - for anyone interested, I'm using the Eye-Fi card in my 5DII via the CF> SD adapter Eye-Fi is now unoffically recommending. As long as you're in the same room as your primary router, you're OK. The range/transfer speeds are bad enough on my 60D, but using the aforementioned CF> SD adapter in the 5DII limits range even more. (Yes, I tore off the front metal plate on the adapter but I haven't noticed any improvement.) So I wouldn't recommend this solution to anyone shooting in large, obstructed spaces, and also wouldn't bother with RAW files (large .jpgs take long enough) unless you're right on top of your router.

Not sure if ad hoc networks are really any better, and I replaced my G router with an N router but saw no improvement. I eventually went back to my G router and setup the N router as a wireless repeater for the G router in my shooting area (the G router is in another room). I noticed a moderate improvement, but still not what I would call speedy. Still, having the ability to view images on my computer while shooting is enough of a plus that I'm sticking with it - even if those images take a few minutes to arrive on said computer.
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24Peter
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Re: Where is the Android app !?!?
In reply to MoPhotos, Feb 16, 2011

MoPhotos wrote:

Hi,

I just posted an app to the Android Market, which allows you to directly transfer photos from your Eye-Fi card to an Android phone/tablet.

http://www.mophotosapp.com

I'd love to hear any comments/suggestions from professional photographers in order to improve the app.

Thanks!
-Kevin

This is the future. I don't have any Android devices yet, but when I do, I'll be very interested in such an app.

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PhotoKhan
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It's almost uncanny...
In reply to customminds, Feb 16, 2011

customminds wrote:

heh - I think they only have one Customer Support employee.

... and...

that employee plays online all day (just focuses on dpreview's forums)

In the last few days, having remembered that Ziv had posted this here almost 1 1/2 months ago http://forums.dpreview.com/forums/read.asp?forum=1032&message=37308020 and being in sore need of an Android solution, I contacted their Customer Support (...which has an entry "Pre-Sales" as a contact header...) with the following question:

" Hi, I need a Pro X2 to be used in a Canon 1DMKIV with an ad-hoc connection to an Android OS device, (data bank and image checking device). I see you recently launched an iPhone app. When will an Android based one be available.? Thanks! "

(I didn't know then that the iPhone App has actually nothing to do with the Eye-fi cards. It is just another app that allows pictures taken with the iPhone to be uploaded to the web/cloud, through their system).

For it, I received this almost surrealistic reply:

" Hello Humberto. Thank you for contacting Eye-Fi Customer Care.We do not comment about future product features or developments. Because such requests in the forums are monitored by the product development team, you have a direct way to influence the direction of our products. I would recommend that you post your request in the Feature Requests part of the forum at: http://forums.eye.fi . Please feel free to contact us again if you have questions and or need help with your new card.
Kind regards,
"

This triggered this, admittedly, irate response from me:

"Dear Sirs,
Thank you for your (non) reply.

I cannot even start to phantom why a customer support for a Company will even consider replying to a potential customer who mentioned a specific requirement the way you did.

Of course I can always participate in forums (yours or other's) and exchange ideas and suggestions in there. To expect that channel to substitute direct, frank exchanges with your (potential) customers is a surprisingly marketing mis-centered idea for such a tech-revolutionary centered company like yours.

A quick search in the referenced forum returned a 1 year-old thread where one of your collaborators was asking what specific functions the participants where looking after by that time. Do you really think any potential customer is going to keep waiting for some possible or not possible interaction with your developers about the same subject in that very same forum, one year after it has been initially mentioned there?

The only reason I am replying the way I am to your almost surrealistic answer is because I've been following your company efforts and products for quite some time and really find your ideas and technical implementations truly revolutionary. However, marketing, product-development and support wise I have seen (or been advised) time and time again how you are completely misdirected, in stark contrast with your technical prowess.

(Hint: What is the point in working so hard, as you've been doing, in providing the ability to directly upload pictures to social sites on the net, when the wi-fi accessed devices they're going through already have that capacity, while so lightly betting on the capacity do transfer photos to a device through ad-hoc connections, which is a common necessity for both amateurs and professionals alike?)

For the sake of true innovation and survival of truly differentiated tech companies, please get your act together.
Best Regards.
"

Then , I dig a bit deeper only to find out that they actually already did made an announcement about the subject, last month at CES!

Today, I sent this:

" Dear Sirs,

I now see that you've actually made an announcement at CES (...in the format of a formal press release, no less...) about this subject, something that you not even had the courtesy to refer me to.

Can I now try to engage you a minimum level of customer support by answering the following question? :

Once the already announced Direct Mode is implemented will the currently offered 8Gb ProX card be backwards compatible with it?

Hoping this question will not disturb your "No-Show / No-Tell" customer-aggressive policy,
Best Regards.
"

In a not-that-surprising turn-face regarding not commenting upcoming features, I finally managed to extract this:

Hello Humberto,
Thank you for contacting Eye-Fi Customer Care.

Direct Mode will be available to all Eye-Fi X2 card owners. The feature will be backwards compatible for customers who already own X2 cards via a firmware upgrade.

Please feel free to contact us again if you have questions or would like further assistance.
Kind regards,

I know I should care a bit less for things like this...but, believe or not, it really breaks my heart (...and patently tickles my nerves, lol...) when a great/idea product (...and this is one of the most revolutionary ones I've seen in years...) gets hammered by lack of attention to marketing and customer support.

PK

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PhotoKhan
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Re: Where is the Android app !?!?
In reply to MoPhotos, Feb 16, 2011

I am already on this with you at Eye-fi forums. Check my reply there.

PK

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