Sigma fixed my Bigma for free and ...

Started Mar 11, 2005 | Discussions
drip
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Sigma fixed my Bigma for free and ...
Mar 11, 2005

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084
100% crop of something 90 feet away:
http://www.pbase.com/drip/image/40659276

To make a long story short, I had a little problem with my Bigma so I sent it to Sigma USA even though it's not under warranty. They initially wanted to charge me $190 for the repair but after some negotiation, they decided that my past support for Sigma deserves a free service. This is a very impressive geature from Sigma who's showing great appreciation for loyal fans.

Of course, getting it fixed for free is only half the joy, getting my Bigma back to the sharpness that it should have been is equally exciting. I'm going to use for shooting baseball, soccer and all kinds of outdoor sports. Since this experience has given me more confidence in Sigma, I'll further pursue more Sigma lenses that fit my needs (like a WA zoom).

If you've been good to Sigma, keep it up and Sigma will treat you right.

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Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

Lee Jay
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Re: Sigma fixed my Bigma for free and ...
In reply to drip, Mar 11, 2005

drip wrote:

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084

What a difference! Are you sure it wasn't just more contrasty lighting? It really looks like lens sharpness. That's just amazing.

Lee Jay

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padawan
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Re: Sigma fixed my Bigma for free and ...
In reply to drip, Mar 11, 2005

just curious. how many sigma lenses do we need to buy to be considered good to sigma?

drip wrote:

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084
100% crop of something 90 feet away:
http://www.pbase.com/drip/image/40659276

To make a long story short, I had a little problem with my Bigma so
I sent it to Sigma USA even though it's not under warranty. They
initially wanted to charge me $190 for the repair but after some
negotiation, they decided that my past support for Sigma deserves a
free service. This is a very impressive geature from Sigma who's
showing great appreciation for loyal fans.
Of course, getting it fixed for free is only half the joy, getting
my Bigma back to the sharpness that it should have been is equally
exciting. I'm going to use for shooting baseball, soccer and all
kinds of outdoor sports. Since this experience has given me more
confidence in Sigma, I'll further pursue more Sigma lenses that fit
my needs (like a WA zoom).

If you've been good to Sigma, keep it up and Sigma will treat you
right.

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

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Eugene Powers
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6 is a good number.......
In reply to padawan, Mar 11, 2005

That is what I have now 105 150 12-24 15-30 24-70 120-300 but I will sell at least 1 soon. I had 4 when I had Nikon, 17-35 24-70 70-200 50-500.
And many more on Canon before Nikon. And I don't even count TCs.
So Sigma should kiss my butt now.

padawan wrote:
just curious. how many sigma lenses do we need to buy to be
considered good to sigma?

drip wrote:

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084
100% crop of something 90 feet away:
http://www.pbase.com/drip/image/40659276

To make a long story short, I had a little problem with my Bigma so
I sent it to Sigma USA even though it's not under warranty. They
initially wanted to charge me $190 for the repair but after some
negotiation, they decided that my past support for Sigma deserves a
free service. This is a very impressive geature from Sigma who's
showing great appreciation for loyal fans.
Of course, getting it fixed for free is only half the joy, getting
my Bigma back to the sharpness that it should have been is equally
exciting. I'm going to use for shooting baseball, soccer and all
kinds of outdoor sports. Since this experience has given me more
confidence in Sigma, I'll further pursue more Sigma lenses that fit
my needs (like a WA zoom).

If you've been good to Sigma, keep it up and Sigma will treat you
right.

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

-- hide signature --

Eugene

Canon is the best when it is working. Sigma is the same way now.

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drip
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Re: Sigma fixed my Bigma for free and ...
In reply to Lee Jay, Mar 11, 2005

ljfinger wrote:

drip wrote:

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084

What a difference! Are you sure it wasn't just more contrasty
lighting? It really looks like lens sharpness. That's just
amazing.

Heheh (I'm just too happy), I know how to judge sharpness, and know how to test sharpness. I shot a bunch at different scenes before making a conclusion. Before the service, I kept getting something simialr to the top image (soft edges at wide open). Now the edges are rather sharp. You can eve see the cracks on the letters quite clearly. This is what a Bigma is supposed to be!!!

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Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

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drip
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Re: 6 is a good number.......
In reply to Eugene Powers, Mar 11, 2005

Eugene Powers wrote:

That is what I have now 105 150 12-24 15-30 24-70 120-300 but I
will sell at least 1 soon. I had 4 when I had Nikon, 17-35 24-70
70-200 50-500.
And many more on Canon before Nikon. And I don't even count TCs.

So Sigma should kiss my butt now.

I think they are doing that, aren't they? 8-)

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Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

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drip
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Re: Sigma fixed my Bigma for free and ...
In reply to padawan, Mar 11, 2005

padawan wrote:

just curious. how many sigma lenses do we need to buy to be
considered good to sigma?

It's more about quality than quantity. If you like your Sigma lenses, recommend them to the others. I only own two Sigma's (50-500 and 20) right now but they are both exceptional performers that I can't help telling the others about them.

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Brian
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Eugene Powers
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Yes they are.....nt
In reply to drip, Mar 11, 2005

drip wrote:

Eugene Powers wrote:

That is what I have now 105 150 12-24 15-30 24-70 120-300 but I
will sell at least 1 soon. I had 4 when I had Nikon, 17-35 24-70
70-200 50-500.
And many more on Canon before Nikon. And I don't even count TCs.

So Sigma should kiss my butt now.

I think they are doing that, aren't they? 8-)

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

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Eugene

Canon is the best when it is working. Sigma is the same way now.

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mgd711
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Sigma 120-300........??
In reply to Eugene Powers, Mar 11, 2005

Have you got your 120-300 and 24-70 back from Sigma yet??

Did Sigma resolve the focus issue? and are you still happy with the 12-24?
At the moment thats my favorite lens!

Mike

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Eugene Powers
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You missed this post......
In reply to mgd711, Mar 11, 2005

http://forums.dpreview.com/forums/read.asp?forum=1029&message=12603395
I am happy with all the lenses I got but not 100%.

I am still deciding what to keep 12-24 or 15-30, Sigma 24-70 or Canon 24-70. I will be selling 105mm for sure because I like 150mm more.

mgd711 wrote:

Have you got your 120-300 and 24-70 back from Sigma yet??

Did Sigma resolve the focus issue? and are you still happy with the
12-24?
At the moment thats my favorite lens!

Mike

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Eugene

Canon is the best when it is working. Sigma is the same way now.

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mgd711
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Thanks for the update Eugene.
In reply to Eugene Powers, Mar 11, 2005

There are quite a few people on this board from whom I have learnt a lot and respect there opinions (for geniune unbiased advice!). Your one of them!

I hope you have better luck with the 120-300 when it comes back, it's one lenses I want but just can't quite justify, though the 150 Macro is next on the shopping list along with the 30 f1.4. That'll take me to six Sigma's!!!

Mike

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Rocky II
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Haha! Hey, Brian..
In reply to drip, Mar 11, 2005

I bet Sigma did what I did to my Bigma. I gave it a few hard whacks with the heel of my hand. Fixed it right up. Remember my other post about how it wouldn't focus? LOL! Glad they got it fixed for you.
Rocky

drip wrote:

It's more about quality than quantity. If you like your Sigma
lenses, recommend them to the others. I only own two Sigma's
(50-500 and 20) right now but they are both exceptional performers
that I can't help telling the others about them.

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Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

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drip
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Aha
In reply to Rocky II, Mar 11, 2005

Rocky II wrote:

I bet Sigma did what I did to my Bigma. I gave it a few hard whacks
with the heel of my hand. Fixed it right up. Remember my other post
about how it wouldn't focus? LOL! Glad they got it fixed for you.

The Sigma technican must have read your post and learned how to fix it ... I thoroughly tested my Bigma and it's not a placebo effect, it's real !!!

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Brian
Dallas, TX (but a Spurs fan)
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Eugene Powers
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Getting it back soon.......
In reply to mgd711, Mar 11, 2005

I shipped it overnight at their cost and they already got it, fixed it and sending it back today. Thanks Fedex and Sigma.

mgd711 wrote:

There are quite a few people on this board from whom I have learnt
a lot and respect there opinions (for geniune unbiased advice!).
Your one of them!

I hope you have better luck with the 120-300 when it comes back,
it's one lenses I want but just can't quite justify, though the 150
Macro is next on the shopping list along with the 30 f1.4. That'll
take me to six Sigma's!!!

Mike

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Eugene

Canon is the best when it is working. Sigma is the same way now.

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drip
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We should all move to NY
In reply to Eugene Powers, Mar 11, 2005

Eugene Powers wrote:

I shipped it overnight at their cost and they already got it, fixed
it and sending it back today. Thanks Fedex and Sigma.

Close to both Canon and Sigma service centers.

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Brian
Dallas, TX (but a Spurs fan)
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Eugene Powers
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With Fedex I don't have to.....nt
In reply to drip, Mar 11, 2005

drip wrote:

Eugene Powers wrote:

I shipped it overnight at their cost and they already got it, fixed
it and sending it back today. Thanks Fedex and Sigma.

Close to both Canon and Sigma service centers.

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Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

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Eugene

Canon is the best when it is working. Sigma is the same way now.

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Fer
Fer
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Re: Sigma fixed my Bigma for free and ...
In reply to drip, Mar 13, 2005

drip wrote:

If you've been good to Sigma, keep it up and Sigma will treat you
right.

I'm very happy for you!

Unfortunately, the things went differently for me, even if I have quite a number of Sigma lenses (15-30, 70-300, 50-500, 18-125): my 18-125 is "the way it should be" according to them (but it severely frontfocuses, in reality), my 15-30 is in Japan since early February and it's the second time I send it to be fixed, and my Bigma, while good, gives results that are more similar to your first shot than to the second one; still, is "as it should be" according to Sigma...

Fernando
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drip
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Easy solution
In reply to Fer, Mar 13, 2005

Fer wrote:

I'm very happy for you!
Unfortunately, the things went differently for me, even if I have
quite a number of Sigma lenses (15-30, 70-300, 50-500, 18-125): my
18-125 is "the way it should be" according to them (but it severely
frontfocuses, in reality), my 15-30 is in Japan since early
February and it's the second time I send it to be fixed, and my
Bigma, while good, gives results that are more similar to your
first shot than to the second one; still, is "as it should be"
according to Sigma...

No, the first shot is not what Bigma should be. If your Bigma is under warranty, break it and send it in for repair. Sigma will make a after-repair caibration and hopefully it'll become the second shot. Good luck.
---
Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

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