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Sony Store Exchange Policy? Error on my rx100m3

Started Aug 19, 2014 | Discussions thread
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Mikee
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Sony Store Exchange Policy? Error on my rx100m3
Aug 19, 2014

I purchased my rx100m3 on July 20th and yesterday an error has popped up. It's a flashing "E:62:10"

I searched the web and read a handful of threads, one said to take out the battery and lightly bang the camera and it worked from him/her. I think that's a bit ridiculous and given this camera is only 2 months old, I'd like to out right exchange it.

Does anyone have experience with exchanges with cameras, faulty or not, after the 30 day grace period at Sony Stores?

I just don't think it's fair for me to have to deal with tech service or wait for repair on a camera that is 2 months old.

Any thoughts or comments on how to handle this would be appreciated. With my rx1, a7's and FE Zeiss glass, I think I'm a pretty darn valuable customer to their store haha.

 Mikee's gear list:Mikee's gear list
Sony FE 55mm F1.8 Sony Cyber-shot DSC-RX100 III Fujifilm X100T Canon EOS 5D Mark III Sony Alpha 7 II +5 more
Sony Cyber-shot DSC-RX100 III
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