Pentax/Ricoh New Customer care.... :(

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Pentax/Ricoh New Customer care.... :(
2 months ago

I just called Pentax customer care with a few questions about my AF issues and now I'm really scared. What a difference between the previous Pentax techs and this new gig. The thech was so clueless I felt like crying....no kiddin. He didn't know what 'focus hunting' meant, had no ideea that te HD DA 1.4x TC was manufactured by Pentax and the same thing for the DA 300mm F4 lens. He also said that the Formware has absolutely nothing to do with AF issues or TC compatibility and also kept on saying something about my pictures being soft...I never brought that up.

Now, what do I do? I can't wait for them to learn how to troubleshoot Pentax equipment.....my extended warranty will probably run out by the time that happens.

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