Panasonic's Abysmal "Customer Service"

Started 5 months ago | Discussions thread
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Kavu
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Panasonic's Abysmal "Customer Service"
5 months ago

Back in June, I started a thread on this board about my nocticron lens that bricked while trying to upgrade the firmware.  I thought it would be useful to let potential customers know a little bit about my experience trying to get it repaired.

My initial experience with the Panasonic Customer Service team was a bit shocking, as the operators did not even know what the nocticron was (even after providing the part number, at least one representative told me that they only service Panasonic products...gee thanks).  In any event, with the help of Precision Camera (and a friend who made inquiries), I got things sorted out and they took possession of my lens on July 7th, exactly one month ago.

To date, they have not even had a technician look at the lens. I have called three times to check on the status.  The last two times, the representative at their customer service center told me explicitly that she would call me back by the end of the following day.  Neither time did I receive a return call.  I feel like they are treating me as though I bought a clock radio not a 1500 dollar lens.

I have no idea what it will take to get them to take care of this problem.  If I made my living through photography, I would definitely not purchase any Panasonic products.  So, buyers beware.  I also welcome any suggestions on how to get this rectified.

Thanks

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