Canon DPP 4 problem seeing thumbnails

Started Jul 20, 2014 | Questions thread
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Silkystrings Forum Member • Posts: 87
Canon DPP 4 problem seeing thumbnails

Wondering if someone could throw some light on this:

Have just downloaded the latest Canon DPP4. Trouble is, I'm not seeing ANY thumbnails, just question marks in black boxes. My cameras are 5D3 and 6D (I put the 5D3 serial in to get the software). I have looked in preferences and CR2 is ticked by default. The colour space is fine. I'm initially trying to look at the RAW's from my last wedding which was done exclusively on 5D3 & 6D but nothing showing, just question marks in black thumbnail boxes. My PC is running 64bit W7 so no problem there.

Any thoughts would be very much appreciated.

Andrew

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