Sony Care - replacement after 30 day repair

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maikin
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Sony Care - replacement after 30 day repair
3 months ago

I splurged on the Sony Care warranty when I bought my a77m2. I took the camera in for repair at the end of June to get the SteadyShot system fixed. Since then I have called every week and have been told that it's still waiting for parts to arrive and will be ready next week.  I'm getting more than a little bummed missing out on great summer photo opportunities while my camera is getting repaired.

I just noticed that Sony Care will replace the product outright if it has to be fixed 3 times or if a repair takes more than 30 calendar days. That 30 day time frame will be up next week so next time I speak to them I'm going to raise it. Has anybody ever tried to claim this benefit? How did it go?

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