Olympus USA repairs - quality service or bunk?

Started Jul 3, 2014 | Discussions thread
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Re: Have things changed since 2011?
In reply to James Pilcher, Jul 4, 2014

Having my first experience with Olympus Repair now. Sent my 14-42 EZ lens in. It was delivered 6/13. They logged it into their system 6/17. It didn't move into "In Repair" status until 7/1 (after I sent them an email complaint from my law firm email address). Now it sits "Out of Repair" but has still not been shipped back to me.

Count me as "dissatisfied."

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