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Olympus USA repairs - quality service or bunk?

Started Jul 3, 2014 | Discussions thread
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Re: Have things changed since 2011?
In reply to James Pilcher, Jul 4, 2014

Having my first experience with Olympus Repair now. Sent my 14-42 EZ lens in. It was delivered 6/13. They logged it into their system 6/17. It didn't move into "In Repair" status until 7/1 (after I sent them an email complaint from my law firm email address). Now it sits "Out of Repair" but has still not been shipped back to me.

Count me as "dissatisfied."

 PatrickNSF's gear list:PatrickNSF's gear list
Olympus Stylus 1 Sony Cyber-shot DSC-RX100 IV Olympus E-M1 Sony a77 II Sony DT 16-50mm F2.8 SSM +7 more
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