Canon screwed up my cash back

Started 5 months ago | Discussions thread
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amd
amd
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Canon screwed up my cash back
5 months ago

Can't believe it! I registered my new 24-70 L f/2.8 II for the Canon summer 2014 cash back (250€). I have a print out of the "...congratulation, you successfully registered ...". I have an email from 7 days ago confirming my registration, telling me that in 2 days I'll receive an update... and then nothing.

I called their (very friendly) service center today to ask about the status. ... they did not find my registration in the system. Does not exist, never happened... So they suggested to send it in by mail again...

From experience I know if something is screwed, it's likely not getting better by trying it again, so I asked for a call back from the supervisor.... let's see what happens next.

Did anybody have a similar experience? Apart from trying to register again, what would you suggest?

btw.: The lens is awesome! Much better than my already good copy of the old 24-70 f/2.8 I had...

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