Looks like B&H has MADE A LOT OF PEOPLE HAPPY!

Started 5 months ago | Discussions thread
jintoku
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Re: Looks like B&H has MADE A LOT OF PEOPLE HAPPY!
In reply to henryp, 5 months ago

Thanks for the update.

Last week on Tuesday, when the website still claimed the orders were going out the same day, I called in and was told that 3-day shipping would not go out the same day and therefore not get to me by the weekend and that I needed to upgrade to 2-day shipping to get it out the same day and receive it before my father's day weekend excursion. So I paid extra for the 2-day shipping, which was rendered pointless by the Sony-imposed delay. Now if my order goes out tomorrow (the 19th) it doesn't seem like I will get it before Monday even with the 2-day shipping I paid extra for, unless 2-day includes Sat delivery. If that is the case, do you think it would be fair of me to ask to have the 2-day I already paid for upgraded for free to overnight?

Honestly, I think a nice gesture would be to upgrade the shipping of anybody who placed their order with you during the snafu last week or before to overnight, and do it free of charge (at least for anybody who writes B&H or you to ask for this). That's what I'd do.

henryp wrote:

jintoku wrote:

Henry, did Sony tell you that you are not allowed to SHIP before the 20th, or that the RELEASE date is the 20th? I wonder because at least with Apple release date means it can be in hands of owners on the 20th, in which case you could ship e.g., 2 day deliveries out on the 18th and they could get in owners hands on the 20th (Friday). It would be much better than us getting it early in the week, when we can't play around with it. Can you do us all a favor and ask Sony if they can make that compromise, especially given that Best Buy has already been shipping for almost a week?

Interesting point and I confess I do not know. I'll ask. FWIW when this topic first came upon my horizon I was told we're shipping 6/20.

UPDATE -- We're shipping 6/19 so customers nearer the east coast & those with overnight shipping at least should have cameras on the 20th. I asked about shipping the 18th and was told if Sony got wind that a camera from us reached the customer on the 19th it would be bad for us -- Red Wedding bad.

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Henry Posner
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