Advise needed with Square Trade protection plan

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Advise needed with Square Trade protection plan
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Advise needed with Square Trade protection plan
3 months ago

Dear all,

I am new here and I hope you don't mind I try to seek advise here.

In May 2013 I bought a Canon G15 at B&H with a Square Trade Protection Plan with Accident Coverage.

A year later I had an accident here in France with my Camera. I informed Square Trade and they sent me in an email that I should go to visit a local shop. So I did. I went to a local camera shop and they sent it basically to Canon France. Canon wants now to replace the whole camera block because I was told it is a block. Costs are estimated around 520 $, the insurance covers only the purchasing price which was 450$.

Before I sent the camera away, I pointed out to them that repair costs in Europe are high and it would be cheaper to organise a new camera for me and ship it to me. That was refused.

I have also pointed out to them that I am in France!

I also received an email, pointing out, that I should contact them in case these costs are higher then 450$. So I did, but now they suddenly demand I should ship my camera which is at Canon France back to US. Why do I have to pay twice for shipping now because in first place they suggested local dealers here in France!

Also, they want to complete my warranty but I paid for 3 years coverage.

It is big joke and I don't know what I should do. I offered them solutions, but nothing was good enough for them. I have no camera, no money, just a lot of trouble with this company.
Of course, they refuse to pay me currently anything and I have no camera.

Was somebody in a similar situation and could offer advice?

Thank you sincerely for your help.

Kind regards

B.

Canon PowerShot G15
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