Liberal Return Policies vs. "has my camera been used?": A way to Solve This

Started 7 months ago | Discussions thread
ne beginner
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Interesting ... what bad experience
In reply to Flashlight, 7 months ago

In my experience on the manufacturer side, not cameras, but consumer products, we have had, on and off, programs to re-package returns in a few electronics categories. My experience is USA only. I had to learn about these programs because, in my role, i had to be prepared to discuss this externally.

It took over a year just for our corporate lawyers to come up with how we could do that,  and not be at risk for violating various state and federal consumer protection laws. There are also other laws that they had to examine, in order to determine under what procedures and protocols we could do this.

For one thing, we had to be 100% sure the item has not been used.  So before we could implement this program, we had to change packaging for all new product to sealed.

Returned items had to be inspected, and if there was any suspicion that it had been opened, it went to refurb.  If the item had been recalled, or required a fix, it also went to refurb.

Then each item was opened, and repacked in new boxes.  We had to ensure the newest manuals and insert were included, so that whole sealed packet was new.

The repacking had to be under the same conditions as the factory lines.

It is a very expensive process, and it many cases we stopped because going the return route was more cost effective.

Flashlight wrote:

I know for a fact that Nikon themselves hand out returned items unchecked into consumer hands again.

A few years ago I returned a 70-200 VRI, was eventually asked to communicate with the local Nikon office where they told me there was no stock and they were waiting for shipments from Japan. A short while later I got a call from them a lens had 'popped up', went to collect it and tested. Turned out the lens had a horrible difference between focus at the short (front focusing) and long (back focusing) ends. Obviously a returned item, the lens was unusable for even the most ignorant user.

My guess is they just re enter that kind of lenses into the chain until it stops coming back.

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Philip

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