Liberal Return Policies vs. "has my camera been used?": A way to Solve This

Started 3 months ago | Discussions thread
karlreed
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Re: Liberal Return Policies vs. "has my camera been used?": A way to Solve This
In reply to Photo Pete, 3 months ago

Photo Pete wrote:

Yup. Seal the boxes.

Online retailers should have to buffer the cost of any returns... that is the price they pay for avoiding the overheads of having a real world store. Returns, if not faulty, could be re-sold by them as 'used' stock.

Real world, bricks and mortar stores allow customers to try out the stock. If the customer decides to purchase then they will be sold an unopened product at full price. If the retailer only has the display product in stock the customer can choose to buy that at full price, has the opportunity to negotiate a discount or can ask for a new, unopened product to be ordered for them. Any returns, unless the product is subsequently found to be faulty, would be chargeable as the customer has already had the opportunity to try the product.

Something sound familiar? This is exactly how things are set up to work in the UK at the moment, but a sealed box would make the whole process more 'foolproof'. IMHO the introduction of sealed boxes would simply serve to make online retailers more accountable and in doing so would help reduce the unfair advantage they hold over bricks and mortar stores.

Whatever happens we shouldn't be making it harder for the consumer to try before they buy and we shouldn't be imposing a premium on consumers who wish to do so.
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Photo Pete

One or two chains here (Australia) will not let you try, even in the store, before you buy. They are NOT the cheapest, BTW.

In my state (Victoria), consumer law does not require an exchange or refund policy, however, many, many stores have such a policy, or, can be persuaded to agree to one.

I have often wondered whether stores should charge a refundable trial fee, for tests in the shop.

There is no such thing as free lunch, so, I will pay a bit more for the ability to return or exchange.

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karl reed

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