Liberal Return Policies vs. "has my camera been used?": A way to Solve This

Started 4 months ago | Discussions thread
Photo Pete
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Re: Liberal Return Policies vs. "has my camera been used?": A way to Solve This
In reply to ne beginner, 4 months ago

Yup. Seal the boxes.

Online retailers should have to buffer the cost of any returns... that is the price they pay for avoiding the overheads of having a real world store. Returns, if not faulty, could be re-sold by them as 'used' stock.

Real world, bricks and mortar stores allow customers to try out the stock. If the customer decides to purchase then they will be sold an unopened product at full price. If the retailer only has the display product in stock the customer can choose to buy that at full price, has the opportunity to negotiate a discount or can ask for a new, unopened product to be ordered for them. Any returns, unless the product is subsequently found to be faulty, would be chargeable as the customer has already had the opportunity to try the product.

Something sound familiar? This is exactly how things are set up to work in the UK at the moment, but a sealed box would make the whole process more 'foolproof'. IMHO the introduction of sealed boxes would simply serve to make online retailers more accountable and in doing so would help reduce the unfair advantage they hold over bricks and mortar stores.

Whatever happens we shouldn't be making it harder for the consumer to try before they buy and we shouldn't be imposing a premium on consumers who wish to do so.
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Photo Pete

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