Liberal Return Policies vs. "has my camera been used?": A way to Solve This

Started May 6, 2014 | Discussions thread
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ne beginner
Senior MemberPosts: 2,147Gear list
Any system can be abused ...
In reply to Midwest, May 7, 2014

Right now, the incentive is to send back a defective unit as "OK, just didn't want it" to avoid any possibility that you won't get a full refund.

It can also be very hard to tell cosmetically, even take a few clicks if running the AF in and out, if there these is hidden damage.

Midwest wrote:

Marty4650 wrote:

The only real solution is to accept returns for defects only. If you simply change your mind, then you should pay a restocking fee. Then the retailer will subtract that fee from the retail price, and sell it as an open box item. This is the ONLY way to prevent the innocent bystanders from paying the price for the "buy and try" customer.

That is a very good idea, but then you will have people sending back the camera and swearing it does not work correctly. Then instead of just restocking it, they have to send it back to the mfr, get it all tested out, etc. which all costs money to do. All to allow someone to claim it was defective and get a refund.

If there was a way to be certain that the camera was actually defective and not just being claimed so, I would agree this is a very good approach.

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