Liberal Return Policies vs. "has my camera been used?": A way to Solve This

Started May 6, 2014 | Discussions thread
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ne beginner
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In reply to bobn2, May 7, 2014

A factory seal keeps retailers honest in that regard, and levels the playing field among retailers. And in gives customers the opportunity to make a decision about what condition they are comfortable with ... before they buy.  As it stands now, retailers can make the decision for the consumer without the consumer's knowledge.

bobn2 wrote:

Marty4650 wrote:

The only real solution is to accept returns for defects only. If you simply change your mind, then you should pay a restocking fee. Then the retailer will subtract that fee from the retail price, and sell it as an open box item. This is the ONLY way to prevent the innocent bystanders from paying the price for the "buy and try" customer.

I think retailers have a choice. If they choose to have an easy returns policy, they do it because they think it brings more sales. The cost should be that they resell the returned items at a discount to reflect that they are 'nearly new' - many people would buy under that understanding. Then they can estimate that cost and the extra sales it brings and work out if the policy is worthwhile to them. Instead they want to cut out the cost side of the equation by selling 'nearly new' as 'new'. That's sharp practice in my opinion.

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