Hakuba Japan sent Blower Brush replacement along with gift what do you think?

Started 6 months ago | Questions thread
Doug J
Veteran MemberPosts: 7,693
Like?
Re: Hakuba Japan sent Blower Brush replacement along with gift what do you think?
In reply to nihon94, 6 months ago

nihon94 wrote:

Doug J wrote:

nihon94 wrote:

I had posted a question regarding Blower Brush attracting dust.

Here is my question and answers

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Thank you in advance.

Does the replacement work as advertised & needed?

Cheers,
Doug

I should say the replacement is better then previous one.

If the replacement product works as advertised, then you're probably satisfied from that perspective.

I believe you're in Japan, based on your profile. The way they handled the issue is nothing less than exemplary. It's rare to find that high-level of customer respect and management of customer relations outside of Japan in my experience.

Cheers,
Doug

Reply   Reply with quote   Complain
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark post MMy threads
Color scheme? Blue / Yellow