Adobe CS6

Started 5 months ago | Discussions thread
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bill hansen
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Adobe CS6
5 months ago

I'm hoping someone can help me find a phone number for Adobe help.

A particularly vicious bit of malware necessitated that I wipe my HD and start over, re-installing Windos 7. All has gone well until I tried to install and activate my copy of CS6. Obviously, all previous copies of Photo Shop, back to PS 2, were lost when my HD was wiped clean. Now, when I try to install CS6, I get the error message that no previous copies of Photo Shop were found on my computer. I actually have disks and serial numbers for most of the earlier versions, but that doesn't help, because they all require some earlier version, or they won't install.

I've been through the Support section of Adobe several times, and it just takes me around in a circle, back to the same unhelpful screen. I haven't found a way to do either a chat session or a phone session with Adobe. Does anyone have an idea how I might proceed? A phone number? Anything?

Thanks - Bill Hansen

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Bill Hansen
Ithaca NY, USA

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