My experience with KEH Camera

Started 6 months ago | Discussions thread
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jon404
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My experience with KEH Camera
6 months ago

I want to tell you about my recent experience with KEH Camera, a well-known company in Smyrna, Georgia. They buy and re-sell used cameras and lenses.

I ordered a Pentax f/2.8 200mm lens, in LN- condition, with 2-day shipping. It arrived exactly on time, and, from the outside, looked very, very clean... 'like new', as advertised. But when I used it, on both my Pentax K-30 and K-01, the autofocus just didn't work. It hunted back and forth and most often, wouldn't lock on. I then learned from forum posts that sometimes the SDM motor fails, or just works incorrectly.

E-mailed KEH. Described the problem. Got an immediate response -- 'send it back, here's how, here's your return number, here's a FedEx label'... KEH paid the return shipping. Next day, I sent the defective lens back.

But in the short time I had it to use, I really liked the lens itself -- the quality, the way it handled -- and the image quality, when I had it on manual focus. So I e-mailed KEH again and asked if they could just let me exchange the defective one for another one they were selling... the second one in EX+ condition (one step down from LN-). Again, an immediate response, that they would send the second lens as soon as my defective lens arrived.

And sure enough, a few days later, they e-mailed me that the second lens had shipped, and it also arrived right on time, using the 2-day shipping I had paid for the first time around. Next, without being asked, KEH credited my VISA card with the price difference between lens one and lens two, which was less expensive.

And today, the second lens arrived. The exterior looks every bit as good as the first lens! And it works perfectly -- fast autofocus, smooth manual motion, sharp images with great color quality. Baseball season is starting now, and I'm looking forward to using the lens to catch the action.

But this is about KEH, not me. I want to recommend KEH to anyone looking for a used camera or lens. You will get what you pay for... and my experience is that their condition-grading is conservative, so that you always get more than what you paid for. You will get excellent service, and if there is a problem, you will get immediate help to make sure it is resolved fairly.

KEH? Recommended. Five stars. The way an internet business should be!

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Jonathon Donahue, San Diego, California

Pentax K-01 Pentax K-30
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