Bait and switch

Started 7 months ago | Discussions thread
Aberaeron
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Re: Bait and switch
In reply to gazis, 7 months ago

gazis wrote:

JerryDavis wrote:

gazis wrote:

Hi all,

A while ago I started this thread to solicit the opinions of the group, without revealing the identities of the retailer and the consumer.

The title of the thread was chosen to mark a sales promotion strategy which is generally understood as borderline fraud and, in some countries, comes with legal sanctions. The underpinning of this strategy is that the consumer is placed in a state of raised expectations regarding acquiring an item as a result of retailer information which comes with no proof of evidence. When that information is called invalid by the retailer, the latter leverages the consumer's raised expectations to direct him or her to a higher price item for sale.

It is my opinion that, consumer feedback, particularly if shared among consumers, improves the service of retailers on the long run.

To this end, I should inform you all that, in the "Bait and switch" thread, the hypothetical retailer was actually Adorama and the hypothetical consumer was actually me.

For any of you who want to read for themselves the email transcript regarding this matter, you can find it at https://dl.dropboxusercontent.com/u/9600225/customer-adorama.pdf. If you review it to the end, you will find also the response from the Adorama customer service supervisor, whose response to my question I am still waiting for. But then again I guess the statement "Please let me know if you have questions" does not mean that a response is due, right?

Cheers to all,

Vangelis

Interesting indeed. Here is what our records show. Order placed on the web on 12/29/13. Card declined same day. First declined email sent same day. Next day 12/30 authorization failed again. Our verification called you and you had no voice mail. A second declined email was sent thereafter.

On 1/2/2014 a third declined email was sent to you. Since we had no reply on 3 different attempts we canceled your order on 01/03/2014.

-- hide signature --

Jerry Greenbaum
Adorama-Supervisor

Thank you, Jerry,

First and foremost, for coming back on this matter to provide a the track record of the order's handling, from the Adorama side.

Regarding your email dispatch system, you may want to check if you have had similar problems with other customers, as I never received any of those emails. It may be that they were successfully submitted to your email server, but got purged on the forwarding path between email servers (though this is extremely unlikely, from a technical standpoint). This case should be captured in a transcript of your email server's operation, should you choose to request one from your IT staff.

Cheers,

Vangelis

Have you checked your email spam folder and trash bin? It would also be a good idea to activate and use voicemail for the use numbers you provide contacts and all people who wish to communicate vocally with you. Perhaps you have such a system, but Adorama claims not. Do you? Did you at that time and do you check your messages?

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